Top 1093 Patient services representative Jobs in Medford Ma

Front Desk Office Lead
North Shore Pain Management —Cambridge, MA
- $24 - $28 an hour
- Full-time
- Bilingual
- Background check
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Patient Concierge/ Luxury Medical Aesthetics Practice
Elite Medspa + Wellness Center —Needham, MA
- $27 - $32 an hour
- Part-time
- CRM software
- Hospitality
- Microsoft Outlook
- Health insurance
- 401(k)
Quick Apply
Full Time Front desk/Patient Coordinator
Pediatric Dentistry and Orthodontics of Sudbury —Sudbury, MA
- $28 - $34 an hour
- Part-time
- Dental office
- Customer service
- English
- Health insurance
- 401(k)
Quick Apply
Patient Care Associate (PCA) - Experienced Front Desk
Pediatrics West —Westford, MA
- $22 - $24 an hour
- Full-time
- Background check
- Private practice
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Dental Office Administrator (DENTAL EXPERIENCE REQUIRED)
Confidential —Boston, MA
- $25 - $28 an hour
- Full-time
- Dental office
- Mid-level
- High school diploma or GED
- Health insurance
- 401(k)
Quick Apply
Customer Service Representative
Mass General Brigham Health Plan Holding Company, Inc. —Somerville, MA
- $19.81 - $28.30 an hour
- Monday to Friday
- Remote
- Research
- Mid-level
- High school diploma or GED
- Health insurance
- Opportunities for advancement
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3d
Patient Check-In Representative
Optum —Somerville, MA
- $16 - $29 an hour
- Full-time
- Hospitality
- Computer literacy
- Pass drug screening
- AD&D insurance
- Employee stock purchase plan
Medical Receptionist - Experienced
Davis Square Family Practice —Somerville, MA
- $24 - $30 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Older adults
- Health insurance
- Dental insurance
Quick Apply
3d
Patient Service Representative I - Part-Time
Tufts Medicine —Melrose, MA
- $20.12 - $25.15 an hour
- Part-time
- Hospital
- Word processing
- Computer literacy
4d
Medical Receptionist II
Optum —Medford, MA
- $17.98 - $32.12 an hour
- Full-time
- Pass drug screening
- Mid-level
- High school diploma or GED
- AD&D insurance
- Employee stock purchase plan
Dental Registration Rep
Franciscan Children's Hospital —Brighton, MA
- $20 - $26 an hour
- Full-time
- Dental office
- Hospital
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Patient Relations and Insurance Coordinator
squareSmiles & dotSmiles —East Milton, MA
- $22.00 - $26.50 an hour
- Part-time
- Bilingual
- Dental office
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Treatment Coordinator (Dental & Medical Aesthetics Concierge)
Exquisite Dentistry —Melrose, MA
- $27 - $32 an hour
- Full-time
- Background check
- Dental office
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d
Front Desk Receptionist (Medical Office)
North Shore Pain Management —Beverly, MA
- $20 - $24 an hour
- Urgently hiring
- Background check
- Private practice
- Medical office experience
- Free parking
- Paid holidays
Quick Apply
Lead Administrative Coordinator
Hire Partnership LLC —Boston, MA
- $57,000 - $65,000 a year
- Full-time
- HIPAA
- Mid-level
- Administrative experience
Quick Apply
Dental Front Desk Receptionist
Lawrence L. Phan, DMD, PC —Brookline, MA
- $26 - $30 an hour
- Part-time
- Background check
- Dental office
- High school diploma or GED
- Free parking
- Continuing education credits
Quick Apply
11d
Patient Care Representative | Full-Time | Afternoon/Evening Shift
Whittier Street Health Center —Roxbury Crossing, MA
- $20.00 - $24.50 an hour
- Full-time
- Background check
- Dental office
- Customer service
- AD&D insurance
- Paid holidays
Quick Apply
Patient Access Associate
Cambridge Health Alliance —Everett, MA
- 8 hour shift
- Microsoft Excel
- Hospital
- Customer service
Customer Success Representative
Reliable Respiratory —Woburn, MA
- $30 an hour
- Full-time
- Hybrid work
- 18 years or older
- Spanish
- Computer literacy
Quick Apply
11d
Patient Service Specialist
Northeastern University —Boston, MA
- $23.37 - $32.14 an hour
- Full-time
- Computer literacy
- Windows
- Administrative experience
- Health insurance
- Dental insurance

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Front Desk Office Lead

North Shore Pain Management
Cambridge, MA

Quick Apply

Job Details

Full-time
$24 - $28 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching

Qualifications

In-person patient registration
Patient scheduling systems
Medical documentation
Overseeing health insurance pre-certification
Electronic health records (EHR) management
Team scheduling
Assisting medical staff
Medical scheduling
Dependability
Medical administrative support
Attention to detail
EMR systems
Patient interaction
Managing patient records
Interpersonal communication

Full Job Description

NORTH SHORE PAIN MANAGEMENT

Beverly · Woburn · Cambridge (opening Fall 2026)

Cambridge Office Lead

Senior Front Desk – Position Posting

Department

Front Desk / Practice Operations

Reports To

Front Desk Supervisor

Office Location

Cambridge, MA (new office – Fall 2026)

Classification

Full-Time, Non-Exempt

Schedule

Monday – Friday, standard practice hours

Target Start

Summer 2026 – July to August (training at Beverly/Woburn prior to Cambridge opening)

Pay Range

$24 – $28/hour, commensurate with experience

Status

Open

ABOUT THE OPPORTUNITY

North Shore Pain Management is a growing, physician-owned pain management practice currently operating across Beverly and Woburn, Massachusetts. In Fall 2026, we are opening a third location in Cambridge — and we are looking for an experienced, self-directed senior front desk professional to serve as the Cambridge Office Lead.

This is not a standard front desk role. The Cambridge Office Lead is the on-site anchor for our newest location. You will be the first person our Cambridge patients encounter, the operational point of contact when issues arise, and the individual responsible for ensuring that NSPM’s standards of patient care and office organization are upheld every day. You will be thoroughly trained alongside our existing team at Beverly and Woburn before Cambridge opens, so you will know our systems, culture, and expectations inside out before your first day on your own.

If you are an experienced medical front desk professional who has been a go-to person at your current or previous practice, and ready for a step up in responsibility — this position is for you.

WHAT WE ARE LOOKING FOR

Patient-First Mindset

Self-Directed

Detail-Oriented

Calm Under Pressure

Strong Communicator

KEY RESPONSIBILITIES

This role has two interconnected areas of responsibility: running an excellent front desk operation at Cambridge, and serving as the on-site operational lead for the office.

Patient Services & Front Desk Operations

Serve as the primary point of contact for Cambridge patients: check-in, check-out, scheduling, and patient communication
Manage the Cambridge scheduling queue, ensuring appointments are booked accurately and efficiently across provider schedules
Verify insurance eligibility and handle authorization queues for procedures, MRI/CT, and other referrals
Answer patient calls, return messages, and manage EPIC pool messages in a timely manner
Collect copays, balances, and patient demographics with accuracy and professionalism
Maintain the Cambridge patient-facing environment: organized, welcoming, and consistent with NSPM standards
Coordinate directly with the Front Desk Supervisor and Beverly/Woburn team on scheduling, coverage, and protocol questions

Cambridge Office Operations & Point Person Duties

Serve as the on-site operational contact for the Cambridge office: the first call when something needs to be handled
Communicate facilities, maintenance, or equipment issues to the appropriate contact (Front Desk Supervisor, building management, or physician partner) promptly
Manage office supply inventory for Cambridge; flag replenishment needs and coordinate ordering
Support onboarding of new Cambridge staff: help orient new team members to NSPM systems, protocols, and office layout
Help implement and uphold NSPM front desk policies and protocols in the Cambridge environment
Maintain an organized, operationally sound office: manage whiteboard tasks, staff communication boards, and daily workflow logistics
Serve as the communication bridge between Cambridge and the Beverly/Woburn team — flagging issues, sharing updates, and ensuring alignment

Administrative Support

Assist with basic administrative tasks specific to the Cambridge office as directed by the Front Desk Supervisor and practice leadership
Track and communicate provider schedule changes, callouts, or template updates to the appropriate team members
Support scheduling of representative lunches and other logistical needs for the Cambridge site
Help maintain accurate records and documentation consistent with NSPM standards

TRAINING & ONBOARDING

We are committed to setting this person up for success. The Cambridge Office Lead will spend a defined period training at our Beverly and Woburn offices prior to the Cambridge opening. During this training period you will:

Learn EPIC and our full scheduling and authorization workflows alongside our experienced front desk team
Shadow the Front Desk Supervisor to understand how issues are handled, how coverage is managed, and how NSPM operates across multiple sites
Build relationships with the physicians, APPs, medical assistants, and administrative staff you will work with daily
Learn our protocols, documentation standards, patient communication expectations, and escalation procedures inside out

By the time Cambridge opens, you will not be learning on the fly. You will be ready.

QUALIFICATIONS

Required Qualifications

3+ years of medical front desk experience in a clinical setting
Demonstrated experience managing scheduling, insurance verification, and authorization workflows
EPIC or comparable EHR experience
Proven ability to work independently and take initiative without constant supervision — this role operates remotely from the main offices
Strong attention to detail in patient registration, scheduling accuracy, and documentation
Excellent interpersonal and communication skills with patients, clinical staff, and leadership
Experience handling a high-volume, fast-paced front desk environment
Reliable, professional, and punctual — as the Office Lead, you set the standard for the Cambridge team

Preferred / Nice-to-Have

Prior experience as a lead, senior, or go-to front desk staff member
Experience in pain management, orthopedics, or a specialty practice
Familiarity with prior authorization processes for procedures and imaging
Experience in a multi-site practice
Comfortable with basic office operations: supply ordering, facilities coordination, onboarding support
Bilingual a plus

WHAT SUCCESS LOOKS LIKE IN THIS ROLE

✔ Patients consistently experience a professional, organized, and welcoming Cambridge front desk from day one

✔ The Front Desk Supervisor does not need to manage the Cambridge office minute-to-minute — issues are handled or escalated appropriately

✔ Scheduling, authorization, and queue management at Cambridge runs at the same standard as Beverly and Woburn

✔ When something goes wrong, you identify it, communicate it, and help resolve it rather than waiting to be told

✔ New Cambridge staff feel well-oriented and supported in their first weeks

✔ The Cambridge office feels like a real part of NSPM — not a satellite that operates differently

ABOUT NORTH SHORE PAIN MANAGEMENT

North Shore Pain Management is a physician-owned, multi-specialty pain management practice with a team-centered culture and a strong commitment to patient care. We are growing thoughtfully — adding a new physician, a new office, and new team members who share our standards. We offer a collaborative environment, competitive compensation, and a management team that is invested in the development and wellbeing of our staff.

The Cambridge office represents an important next chapter for the practice, and the person we hire as Cambridge Office Lead will play a central role in making it successful.

HOW TO APPLY

Please submit a resume and a brief cover letter answering the following:

Describe a time you were the go-to person at your front desk. What did that look like day-to-day and what kinds of situations fell to you?
What experience do you have working with minimal on-site supervision, and how do you handle problems when a supervisor isn’t immediately available?

Applications are reviewed on a rolling basis. We are targeting interviews in June and July 2026, with training beginning July–August 2026 ahead of the Cambridge opening. North Shore Pain Management is an equal opportunity employer.

Benefits (available after 90-day probationary period):

Medical
Dental
Vision
FSA
9 Paid Holidays
Paid Vacation and Sick Time
410K with employer contribution (after 1 year)

Pay: $24.00 - $28.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Paid time off
Vision insurance

Experience:

Medical administrative support: 3 years (Required)
EMR systems: 3 years (Required)
medical schedules: 3 years (Required)

Ability to Commute:

Cambridge, MA 02138 (Required)

Work Location: In person

Quick Apply

Refine Your Search

patient services representative jobs in medford ma

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Patient Care Representative | Full-Time | Afternoon/Evening Shift

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I want to receive the latest job alert for patient services representative in medford ma

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