Top 42 Guest service agent Jobs in Medina Oh

Front Desk/Guest Service Agent
Image Hotel Management —Medina, OH
- $16 an hour
- Overnight shift
- Ability to walk for extended periods
- Computer literacy
- Hotel
Quick Apply
10d
Guest Service Agent
Drury Hotels Company LLC —Cleveland, OH
- $17.15 - $25.16 an hour
- Urgently hiring
- Cooking
- English
- Hotel
- Disability insurance
- Health insurance
Guest Service Agent
CLEVELAND STRONGSVILLE HOSPITALITY LLC —Strongsville, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply
Front Desk Receptionist
Courtyard by Marriott Akron Fairlawn —Akron, OH
- $15 an hour
- Part-time
- Hotel
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
CLEVELAND SOUTH HOSPITALITY LLC —Independence, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply
Homewood Suites Akron Fairlawn - Front Desk Agent
Aimbridge Hospitality —Akron, OH
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- Free parking
- AD&D insurance
2d
Night Auditor
CLEVELAND STRONGSVILLE HOSPITALITY LLC —Strongsville, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply
Front Desk Agent
Crowne Plaza Cleveland Airport —Cleveland, OH
- $15 - $18 an hour
- Weekends as needed
- Hotel
- US work authorization
- In-person
Quick Apply
3d
Front Desk Agent
Center Court Tennis Club —Broadview Heights, OH
- $12 - $13 an hour
- Part-time
- High school diploma or GED
- US work authorization
- Organizational skills
Quick Apply
Guest Service Representative
Holiday Inn Independence —Independence, OH
- $15.75 - $16.00 an hour
- Part-time
- Hotel
- In-person
- Entry level
Quick Apply
5d
Hotel Front Desk Manager
Holiday Inn Cleveland-South (Independence) —Independence, OH
- $45,000 - $50,000 a year
- Full-time
- Mid-level
- Hotel
- Business Administration
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Home2 Suites by Hilton —Middleburg Heights, OH
- Part-time
- Bilingual
- Organizational skills
- In-person
Quick Apply
8d
Front Desk Agent
Courtyard by Marriott Cleveland Westlake —Westlake, OH
- $16 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Extended Stay Premier Cleveland —Independence, OH
- $16 an hour
- Microsoft Outlook
- Hotel
- Ability to lift 25 pounds
Quick Apply
Front Desk Agent
La Quinta Inn Cleveland - Airport North —Cleveland, OH
- $15 an hour
- Computer literacy
- Hotel
- High school diploma or GED
11d
Hotel Front Desk Manager
Holiday Inn Independence | Janus Hotels & Resorts —Independence, OH
- $45,000 - $50,000 a year
- Full-time
- Mid-level
- Hotel
- Organizational skills
- On-the-job training
Quick Apply
Guest Services Representative (Front Desk Agent) - Sonesta Simply Suites
J&P Hospitality Management, LLC —Middleburg Heights, OH
- $14 - $17 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Front Desk Agents and Night Auditor
Home2 Suites by Hilton Independence —Independence, OH
- Weekends as needed
- Hotel
- Communication skills
- Entry level
- Employee discount
Quick Apply
Front Desk Sales Associate
PCRK Group —Strongsville, OH
- Part-time
- Ability to stand for extended periods
- Communication skills
- Entry level
Quick Apply
Night Auditor
CLEVELAND SOUTH HOSPITALITY LLC —Independence, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply

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guest service agent jobs near medina oh

Front Desk/Guest Service Agent

Image Hotel Management -
Medina, OH

Quick Apply

Job Details

Full-time
$16 an hour
10 days ago

Qualifications

Emergency response procedures

Full Job Description

Job Description

Guest Service Agents are team players with high energy, an upbeat personality, and outstanding customer service skills. They are responsible for greeting and registering the guest, providing outstanding guest service during their stay, settling the guest's account upon completion of their stay, and ensuring the public areas of the hotel stay clean and are replenished once HK/MTN/BK staff has left. However, the realm of responsibilities will extend beyond that of a typical front desk agent. This allows the Guest Service Agent to expand their skill sets and work in a fast paced environment with new challenges daily.

Night Auditors are responsible for the front desk operation during the overnight shift. Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. Night Auditors must be able to work independently and with minimal supervision. They must also be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.

Responsibilities

Maintain good personal appearance at all times; wear proper uniform and name tag as prescribed by the hotel.
Demonstrates and promotes a strong commitment to providing an outstanding experience for guests where they feel personally welcomed. Thus \"Acts Happy\" at all times in areas in visible to guests.
Process all guest check-ins, check-outs, room assignments, and room change/guest requests
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction
Account balancing & cash handling
Excellent communication and phone skills during a routine day as well as under pressure
Question each guest upon check out and when possible during the course of their stay how was their stay to ensure we resolve any issues prior to their departure
Display professionalism at all times; this includes appearance as well as language and tone of voice
Ability to focus on the guest in front while ensuring those waiting in person or via phone are adequately acknowledged.
Ability to understand and uphold hotel and brand standards and expectations
General office up keeping and ensuring public areas are cleaned and replenished as needed
Knowledge of hotel amenities as well as surrounding area (attractions/restaurants) in order to optimally service guests needs
Navigate the Internet for work purposes only: GSAs are only allowed to search the web upon Management or guest request.
Capability to solve problems and multi-task
Knowledge of Microsoft office and computer skills
Ability to stand or walk for an extended period of time.
Ability to move, lift, cany, push, pull, and place objects weighing up to 10 pounds
Work as a team and possess a can do attitude along with a sales mind-set
Additional duties from hotel manager will be assigned as necessary

Quick Apply

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guest service agent jobs in medina oh

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