Top 259 Customer experience leader Jobs in Melbourne, Fl

Assistant Team Leader
Goodwill of Central Florida —Melbourne, FL
- $26.52 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Outlook
- Experience working with individuals with disabilities
Quick Apply
5d
Lead Aircraft Mechanic
Shiv AI global —Melbourne, FL
- $30.92 - $37.23 an hour
- Full-time
- Military
- Supervising experience
- Mentoring
Quick Apply
2d
Lead, Software Engineer
L3Harris Technologies —Melbourne, FL
- $117,000 - $218,000 a year
- Full-time
- Senior level
- Paid holidays
- Disability insurance
14d
Lead, Project Engineering (Data Cleansing Lead)
L3Harris Technologies —Palm Bay, FL
- Full-time
- Management
- Computer Science
- 5 years
14d
Lead Software Engineer / AWS Cloud Architect
Specialized Recruiting Group —Melbourne, FL
- $175,000 - $215,000 a year
- Full-time
- Background check
- Computer Science
- AWS
- Relocation assistance
- Health insurance
Quick Apply
9d
Senior Staff Weapons Integration Technical Lead
Northrop Grumman —Melbourne, FL
- $165,500 - $249,700 a year
- Overtime
- 11+ years
- Master's degree
- Doctor of Philosophy
- Paid holidays
- Disability insurance
Avionics Integration Process Lead
Northrop Grumman —Melbourne, FL
- $122,800 - $213,400 a year
- Overtime
- 6 years
- Bachelor of Science
- System design
- Paid holidays
- Disability insurance
Avionics Integration Process Lead
Northrop Grumman —Melbourne, FL
- $152,900 - $265,600 a year
- Overtime
- Bachelor of Science
- System design
- Bachelor's degree
- Paid holidays
- Disability insurance
Staff Electronics Engineer - Platform Cosite Lead
Northrop Grumman —Melbourne, FL
- $152,900 - $229,300 a year
- Overtime
- Master's degree
- 8 years
- Analysis skills
- Paid holidays
- Disability insurance
Lead, Systems Engineer
L3Harris Technologies —Palm Bay, FL
- Full-time
- 7 years
- Laboratory experience
- Bachelor's degree
Sr. Staff SCS Capture Communication Engineer Lead
Northrop Grumman —Melbourne, FL
- $166,500 - $249,700 a year
- Overtime
- Master's degree
- Analysis skills
- Doctor of Philosophy
- Paid holidays
- Disability insurance
Staff Engineer Electronics - Sustainment & International Lead (Melbourne FL)
Northrop Grumman —Melbourne, FL
- $152,900 - $229,300 a year
- Overtime
- Data analysis skills
- Research
- Master's degree
- Paid holidays
- Disability insurance
Plumbing Install Lead
Freedom Air and Plumbing —Rockledge, FL
- $20 - $25 an hour
- Extended hours
- Pass drug screening
- Mid-level
- Residential
- Fuel card
- Disability insurance
Quick Apply
Staff Human Factors Engineer - Human Systems Integration (HSI) Lead
Northrop Grumman —Melbourne, FL
- $152,900 - $229,300 a year
- Overtime
- Bachelor of Science
- Master's degree
- Bachelor's degree
- Paid holidays
- Disability insurance
9d
Lead Mold Remediation Technician
Wet Out Restoration —Melbourne, FL
- $28 - $30 an hour
- Full-time
- Background check
- Spanish
- Clean driving record
- Paid training
- Fuel card
Quick Apply
Lead, Software Engineering
L3Harris Technologies —Palm Bay, FL
- Full-time
- 7 years
- Bachelor's degree
- Travel
14d
Phlebotomist Team Leader
OneBlood —Melbourne, FL
- Overtime
- CPR Certification
- Vital signs
- Computer literacy
12d
Lead HVAC Service Technician
Ellington Air Conditioning and Heat —Rockledge, FL
- Up to $100,000 a year
- Full-time
- Background check
- Customer service
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
4d
Automotive Lead Technician
Tires Plus —Merritt Island, FL
- $22.90 - $45.27 an hour
- Full-time
- Customer service
- 5 years
- Writing skills
- Paid training
- Paid holidays
Lead HVAC Installation Technician
Ellington Air Conditioning and Heat —Rockledge, FL
- Up to $80,000 a year
- Full-time
- Background check
- 18 years or older
- Clean driving record
- Paid holidays
- Disability insurance
Quick Apply
6d

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Assistant Team Leader

Goodwill of Central Florida -
Melbourne, FL

Quick Apply

Job Details

Full-time
$26.52 an hour
5 days ago

Qualifications

Staff supervision
High school diploma or GED
Retail management
Management experience within retail industry

Full Job Description

SUMMARY

Under the direction of the Team Leader, responsible for assisting in generating revenue and controlling expenses, supervision of personnel, scheduling, reporting, supplies, safety, and security and providing exceptional customer service to employees and customers.

ESSENTIAL FUNCTIONS/DUTIES

Ensures 100% world-class customer service.
The ATL hires, trains, develops, supervises and evaluates team members within the framework of Goodwill policies and procedures and job descriptions.
Operates the store within budgeted expense to revenue ratios and by donors per square foot.
Ensures good stewardship of all donations, through proper handling and processing of incoming donation flow in and out of GICF policies and procedures.
The ATL schedules/maintains labor and payroll in accordance with GICF policies and procedures.
Responsible for image, maintenance, loss prevention, safety, and security of the store in accordance with GICF policies and procedures.
Responsible for ordering and maintaining supplies and all other GICF property in a secured manner in accordance with established budget and practices.
Under the supervision of the Team Leader (TL), the ATL is responsible for:

Cash handling and end of day (EOD) reports
Monthly safety site inspection (Audits)
Stock on Hand (SOH)
Donation verification
Paycom reporting
Incident/Accident reports
Petty cash and expense reports
Purchase and supply orders
Monthly store leadership reports
Floor allocation by pieces per square foot
Monthly team meeting minutes
Weekly scheduling with two weeks scheduled for all Keyholders and sales floor staff
All reports completed in an accurate and timely manner
Work order requests (Facility Maintenance and Information Technology (IT) support)

Is aware of and helps aid Team Leader and Production Manager with production goals.
Maintains compliance with Commission on Accreditation of Rehabilitation Facility (CARF) standards.
Keeps informed of product knowledge, industry trends, and competitive pricing through comparative shopping of competitors (e.g., full or discount retail, consignment, and second-hand thrift.)
Performs assigned duties and management responsibilities within the framework of our Guiding Principles.
Attends in-service and related training as assigned.
May be asked to participate in activities outside of Goodwill.
Performs other duties as assigned by the TL.

QUALIFICATIONS/COMPETENCIES

The list below is representative of the knowledge, skill, and/or ability utilized while performing this job.

Ability to adhere to the organizations Core Principles.
Ability to operate a cash register, calculator and basic computer skills.
Ability to work independently with minimal instruction and or direction from Team Leader.
Knowledge of product recalls and unacceptable donated goods.
Skilled in maintaining inventory, sales, and store records.
Ability to effectively supervise, train (develop) and mentor team members.

Education and/or Experience:

High School education or equivalent is required. College education or equivalent of five (5) years retail management preferred. A minimum of five (5) years retail and three (3) years supervisory experience is required. Prefer working experience with people who have disabilities and/or previous Goodwill experience.

Physical and Environmental Requirements:

Regularly lift and/or move 20 to 25 pounds and occasionally lift and/or move up to 50 pounds with assistance.
Vision abilities required by this job include: close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.
Able to bend, reach and stand for extensive periods of time.
Able to perform tasks that require repetitive motion; i.e., tagging or hanging clothes. Manual dexterity is required.

Math Ability:

Level 3: Ability to calculate figures and amounts such as variances, discounts, interest, proportions, percentages, and area (square footage). Ability to apply concepts of basic algebra and geometry.

Computer Skills:

To perform this job successfully, an individual should have beginner knowledge of MS Word, Excel, and Outlook.

Language Ability:

Level 3: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups.

Reasoning Ability:

Level 4: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Supervisory Responsibilities:

This position has supervisory responsibilities including supervision of subordinate supervisors (Keyholders).

Purchasing Authority:

No purchasing authority with the exception of ordering supplies approved by Team Leader.

SPECIAL REQUIREMENTS

Must be available to work evenings and weekends.
Must have reliable means of transportation.
Scheduling: Must close the store at least 2 times per week.

Critical Performance Factors

Efficiency (Location vs goal)
Transaction value (Location vs goal)
Donors per square foot
Sales per Labor Hour vs last year (Location vs goal)
Sales vs Budget (Location vs goal)
Payroll as a Percent of Revenue (Location vs goal)
Budgeted Profit vs Actual Profit (Location vs goal)
Retention (New Hire 90 day retention and annual retention vs last year)
Customer Service (Internal and External)
Image (store, team, and signage)
Change Round up as a % of Transactions (>30% and higher than previous year)
Administration - performance management/training
Reporting - Weekly store leadership reports, Monthly team meeting minutes, Safety, Over/Short
Operations - GICF Internal Audit metric score
Safety GICF Safety metric score

Quick Apply

Refine Your Search

customer experience leader jobs in melbourne, fl

Assistant Team Leader

Lead Aircraft Mechanic

Lead, Software Engineer

Lead, Project Engineering (Data Cleansing Lead)

Lead Software Engineer / AWS Cloud Architect

Senior Staff Weapons Integration Technical Lead

Avionics Integration Process Lead

Avionics Integration Process Lead

Staff Electronics Engineer - Platform Cosite Lead

Lead, Systems Engineer

Sr. Staff SCS Capture Communication Engineer Lead

Staff Engineer Electronics - Sustainment & International Lead (Melbourne FL)

Plumbing Install Lead

Staff Human Factors Engineer - Human Systems Integration (HSI) Lead

Lead Mold Remediation Technician

Lead, Software Engineering

Phlebotomist Team Leader

Lead HVAC Service Technician

Automotive Lead Technician

Lead HVAC Installation Technician

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