Top 13 Guest service agent Jobs in Melbourne Fl

Front Desk Agent - FT
CROWNE PLAZA MELBOURNE OCEANFRONT —Melbourne, FL
- Full-time
- English
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
6d
Front Desk Associate
Hilton Garden Inn Cocoa Beach —Cocoa Beach, FL
- $16 an hour
- Full-time
- Hotel
- Travel
- Front desk
- Paid holidays
- Health insurance
Quick Apply
6d
Front Desk Agent
Bleu Beach Resort —Indialantic, FL
- From $16 an hour
- Weekends as needed
- Hotel
- Computer skills
- In-person
Quick Apply
2d
Front Desk Agent
Homewood Suites Viera —Viera, FL
- Weekends as needed
- Computer literacy
- Hotel
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
DoubleTree Melbourne Beach —Indialantic, FL
- $14.50 - $15.50 an hour
- Weekends as needed
- Hotel
- Cleaning
- Computer skills
Quick Apply
R.O.- Hospitality Specialist
Capital Vacations —Indian Harbour Beach, FL
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Front Office Manager - FT
CROWNE PLAZA MELBOURNE OCEANFRONT —Melbourne, FL
- Full-time
- Microsoft Excel
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
11d
Front Desk Sales Associate
Massage Envy —Melbourne, FL
- $14 an hour
- Choose your own hours
- Clinic
- Math
- Computer skills
- Wellness program
- Health insurance
Quick Apply
NSR Suites Part Time-100011
ESA Management, LLC —West Melbourne, FL
- $15.50 an hour
- Part-time
- Writing skills
- Basic math
- English
- 401(k)
- Employee assistance program
Quick Apply
6d
Front Desk / Guest Service
KLM HOLDINGS AND DEVELOPMENT LLC —Cocoa Beach, FL
- $15 - $18 an hour
- Part-time
- Ability to walk for extended periods
- Hotel
- High school diploma or GED
- Employee discount
Quick Apply
Front Desk Agent
Stoney Creek Hospitality Corporation —Cocoa Beach, FL
- $16 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills

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Part Time Front Desk
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7d
Hotel Front Desk Agent Full and Part-Time
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guest service agent jobs near melbourne fl

Front Desk Agent - FT

CROWNE PLAZA MELBOURNE OCEANFRONT -
Melbourne, FL

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Job Details

Full-time
6 days ago

Benefits

Disability insurance
Health insurance
401(k)
Paid time off
Employee assistance program
Life insurance

Qualifications

Visitor query response
Hotel and accommodations payment processing
Cash amount verification
Customer relationship building
Fire safety
Hotel policy compliance
Phone communication
Greeting customers
Client inquiry handling
Cash drawer securing
Answering guest questions
English
De-escalation techniques
Conflict de-escalation
Personal protective equipment (PPE) adherence
Compliance with security regulations
Credit card payment processing
Financial issue resolution
High school diploma or GED
Hotel room assignment management
Math
Customer engagement
Hotel emergency procedures
Customer issue escalation
Safety equipment
Hotel and accommodations guest complaints handling
Clean workspace maintenance
Accident reporting
Hotel safety procedures
Entry level

Full Job Description

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

JOB SUMMARY

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel’s high standards of quality.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at the time of check out and ensure guest’s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
Adheres to all company policies and procedures.
Follows safety and security procedures and rules.
Knows department fire prevention and emergency procedures.
Utilizes protective equipment.
Reports unsafe conditions to supervisor/manager.
Reports accidents, injuries, near-misses, property damage or loss to supervisor.
Provides for a safe work environment by following all safety and security procedures and rules.
All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
Assists other Front Desk Personnel when need.
Perform any related duties as requested by supervisor/manager.

KNOWLEDGE, SKILLS & ABILITIES

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
Prior hospitality experience preferred, but not required.
Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
Ability to read, listens, and communicates effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergency situations.

PHYSICAL DEMANDS

Ability to stand and move throughout front office and continuously performs essential job functions.
Stand 95% of shift
Lifting up to 25 pounds maximum.
Occasional twisting, bending, stooping, reaching, standing, walking.
Frequent talking, hearing, seeing and smiling.

Benefits

401(k)
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Room Discounts
Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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guest service agent jobs in melbourne fl

Front Desk Agent - FT

Front Desk Associate

Front Desk Agent

Front Desk Agent

Front Desk Agent

R.O.- Hospitality Specialist

Front Office Manager - FT

Front Desk Sales Associate

NSR Suites Part Time-100011

Front Desk / Guest Service

Front Desk Agent

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