Top 8 Technology operations manager Jobs in Melville Ny

Service Operations Manager( IT Background)
Express Employment —Hauppauge, NY
- $90,000 - $115,000 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Mentoring
- Opportunities for advancement
Quick Apply
Product Operations Manager II
Optimum —Bethpage, NY
- $77,112 - $126,684 a year
- Hybrid work
- Background check
- Mid-level
- Office
Quick Apply
Security Operations Manager - REMOTE
Quorum Federal Credit Union —Purchase, NY
- $130,000 - $170,000 a year
- Remote
- Computer science
- Computer Science
- 8 years
- AD&D insurance
- Disability insurance
2d
Engineer Operations Manager - DBU
Mini-Circuits —Melville, NY
- $125,000 - $145,000 a year
- Full-time
- Management
- Ability to walk for extended periods
- 5 years
- Profit sharing
- Commuter assistance
Quick Apply
AI P&C Insurance Operations Solutions Architect, Manager
PRICE WATERHOUSE COOPERS —Stamford, CT
- $99,000 - $232,000 a year
- Computer Science
- 5 years
- System design
- Paid holidays
- Health insurance
Project Manager, Back Office Operations
Point72 —Stamford, CT
- Computer Science
- 5 years
- Office
- Health insurance
- Tuition reimbursement
IT Service Operations Manager
Baldor Specialty Foods —Bronx, NY
- $105,000 - $120,000 a year
- Weekends as needed
- Azure
- Computer Science
- 5 years
- Commuter assistance
- Paid holidays
Quick Apply

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Project Manager
Confidential —Melville, NY
Review drawings, specifications, and submittals to ensure compliance and resolve design or field conflicts. Develop and maintain project schedules, budgets, and…
$100,000 - $140,000 a year
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Construction Project Director
The Kulka Group —Hauppauge, NY
Mentor and develop project management staff. Support preconstruction efforts, budgeting, value engineering, and procurement strategy.
$180,000 - $250,000 a year
Quick Apply

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Regional Technology Manager – Enterprise Infrastructure Operations
Pros There —Columbus, OH
Minimum 10 years of professional experience in Information Technology, Infrastructure Operations, Data Center Operations, Technology Facilities, or a related…
$50 - $55 an hour
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13d
Manager, Service Operations - Technology
Veregy, an Energy Transition Company —Columbus, OH
Valid driver’s license required. Bachelor’s degree (B.A.) from a four-year college or university in Engineering, Mechanical, Electrical, or Software or related…
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technology operations manager jobs near melville ny

Service Operations Manager( IT Background)

Express Employment -
Hauppauge, NY

Quick Apply

Job Details

Full-time
$90,000 - $115,000 a year

Benefits

Opportunities for advancement

Qualifications

Endpoint Security
Managing technical support teams
Customer communication
Customer relationship building
Client onboarding
Tooling
Team leadership
Coaching
Talent development
Endpoint Detection and Response (EDR)
Managing clients in a customer support role
Team development
Supervising experience
Quality assurance
Technology management
Customer relationship management
Customer support ticket management
Mentoring
Implementing IT solutions
Stakeholder relationship building

Full Job Description

We are seeking an experienced and driven Service Operations Manager to lead our Service Operations Team and ensure the consistent delivery of high-quality support services across our client base. This role is responsible for overseeing day-to-day service operations, team performance, client experience, operational efficiency, and continuous improvement initiatives within a fast-paced Managed Service Provider (MSP) environment.

The ideal candidate is an operational leader who thrives in a service-driven environment, understands MSP workflows and service delivery, and can effectively lead a technical support team while maintaining a strong focus on client satisfaction and operational excellence.

Key Responsibilities

Service Delivery & Operations

Lead and manage the daily operations of the Service Operations Team

Oversee ticket workflows, escalations, and workload distribution to ensure timely issue resolution

Ensure team adherence to SLAs, operational standards, and service delivery expectations

Monitor ticket quality, documentation accuracy, and overall service performance

Coordinate client employee onboarding and offboarding processes to ensure accuracy and efficiency

Manage team scheduling and resource allocation to maintain appropriate support coverage

Review client concerns and coordinate timely resolutions with internal departments

Team Leadership & Performance Management

Coach, mentor, and develop Service Operations Team members

Conduct performance reviews, provide ongoing feedback, and support employee development

Monitor team KPIs, productivity, and service metrics

Foster accountability, collaboration, and continuous improvement across the team

Process Improvement & Technology Management

Identify opportunities to improve workflows, processes, and operational efficiency

Assist in implementing and managing MSP operational tools and platforms

Support and oversee RMM, EDR, MDR, monitoring, and operational technology initiatives

Participate in Root Cause Analysis (RCA), incident reviews, and postmortem discussions

Recommend new tools, automation opportunities, and operational improvements to leadership

Client & Stakeholder Engagement

Serve as a point of contact for service-related client escalations and operational concerns

Collaborate with leadership on operational planning and service strategy

Maintain strong communication with technical teams, vendors, leadership, and clients

Represent the Service Operations Team in internal and external meetings when needed

Qualifications

Bachelor’s degree in IT, Business Management, or related field preferred; equivalent experience may be substituted

5+ years in an MSP, IT support, or service operations environment

2+ years of leadership or supervisory experience

Experience coaching and developing employees

Strong understanding of MSP service delivery, ticketing workflows, escalations, and client support operations

Experience with PSA/ticketing systems such as HaloPSA, ConnectWise, or similar platforms

Understanding of SLAs, KPIs, reporting, and quality assurance processes

Experience coordinating client onboarding and offboarding processes

Experience implementing and monitoring RMM, EDR, MDR, and other operational technology tools in an MSP environment

Strong leadership, organizational, and problem-solving skills

Excellent written and verbal communication skills

Ability to manage multiple priorities in a fast-paced environment

Customer-focused mindset with strong relationship management abilities

Preferred Qualifications

ITIL Foundation certification or equivalent service management training preferred

Prior MSP team management experience preferred

Familiarity with Microsoft 365 and MSP operational tools preferred

What We Offer

Opportunities for skill development and career advancement
Competitive compensation based on experience
Competitive Benefits Package including:

#2127OS

Quick Apply

Refine Your Search

technology operations manager jobs in melville ny

Service Operations Manager( IT Background)

Product Operations Manager II

Security Operations Manager - REMOTE

Engineer Operations Manager - DBU

AI P&C Insurance Operations Solutions Architect, Manager

Project Manager, Back Office Operations

IT Service Operations Manager

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