Top 194 Customer service representative Jobs in Menasha, Wi

Customer Support Specialist
Maxcess International —Neenah, WI
- Overtime
- Hybrid work
- Writing skills
- Research
- Mid-level
Quick Apply
WISCONSIN only - Work at Home Call Center Representative
InfoCision Management Corp. —Wisconsin
- $9 an hour
- Night shift
- Remote
- Computer literacy
- Computer skills
- Communication skills
- Paid training
- Opportunities for advancement
MEMBER SUPPORT CENTER SPECIALIST I
Fox Communities Credit Union —Appleton, WI
- Full-time
- Spanish
- Writing skills
- English
- Disability insurance
- Health insurance
Quick Apply
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Neenah, WI
- From $19 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
5d
Multi-Location Customer Service Specialist
Sherwin-Williams —Neenah, WI
- From $19 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
4d
Customer Service Associate
Club Car Wash —Appleton, WI
- $16 - $18 an hour
- Background check
- Sales
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
7d
Director of Customer Operations
Trilliant Food —Little Chute, WI
- Full-time
- Background check
- 7 years
- Oracle
Quick Apply
4d
Part-Time Customer Experience Professional
BostonFAM d.b.a Ashley | Furniture & ApplianceMart —Oshkosh, WI
- Part-time
- Mid-level
- Office
- High school diploma or GED
- Wellness program
- Paid parental leave
Quick Apply
11d
Traveling Customer Service Rep - Appleton/Oshkosh/Fond du Lac
BANK FIRST —Appleton, WI
- Microsoft Excel
- Research
- High school diploma or GED
- Opportunities for advancement
Quick Apply
Customer Service Representative
Warehouse Specialists, LLC —Neenah, WI
- $21 an hour
- Monday to Friday
- Bilingual
- Microsoft Outlook
- Office
Quick Apply
Customer Service Specialist - Automotive Finishes
Sherwin-Williams —Appleton, WI
- $17.91 an hour
- Part-time
- 18 years or older
- Forklift
- High school diploma or GED
Customer Service Representative
L&M Corrugated Container —Appleton, WI
- $22 - $25 an hour
- Full-time
- Office
- Administrative experience
- Continuous improvement
- Profit sharing
- Paid holidays
Quick Apply
3d
Customer Service - Account Coordinator
Great Northern Corporation —Oshkosh, WI
- From $26 an hour
- 8 hour shift
- Mid-level
- Continuous improvement
- Profit sharing
- 401(k) matching
Quick Apply
5d
Client Service Associate (Administrative Assistant)
Legacy Investment Services —Appleton, WI
- $22 - $28 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Paid holidays
- Paid time off
Quick Apply
7d
Customer Account Representative
Reynolds Consumer Products —Appleton, WI
- $52,800 - $82,500 a year
- Research
- High school diploma or GED
- Analysis skills
Equipment Order Specialist
Continental Laundry Solutions —Oshkosh, WI
- Full-time
- Microsoft Outlook
- Basic math
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Client Service Representative
Jewelers Mutual Insurance Company, SI —Neenah, WI
- Hybrid work
- Mid-level
- High school diploma or GED
- Continuous improvement
- Paid time off
- 401(k) matching
Quick Apply
Guest Services Agent
BERGSTROM HEADQUARTERS —Neenah, WI
- $17 an hour
- 4 hour shift
- Dealership
- In-person
- Communication skills
- Wellness program
- Paid holidays
Quick Apply
14d
Customer Service Representative
Swagelok Minnesota —Appleton, WI
- $55,000 - $62,000 a year
- Microsoft Outlook
- ERP systems
- Office
- Health savings account
- Paid holidays
Quick Apply
Customer Service Representative - Phone (onsite first 30 days)
SD WHEEL CORP —Wrightstown, WI
- Full-time
- Ability to walk for extended periods
- High school diploma or GED
- Analysis skills
Quick Apply
6d

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Customer Support Specialist

Maxcess International -
Neenah, WI

Quick Apply

Job Details

Qualifications

Computer operation
Desktop applications
Computer skills
Productivity software

Full Job Description

Primary Responsibility: Support the management of the customer relationship through direct communications and interaction with our customer base, internal and external teams via phone, email, letter, fax. Candidate must be comfortable in handling administrative tasks, have versatile computer experience, ability to prioritize multiple responsibilities, excellent oral and written.

There are three representative customer service tiers that define levels of training, ability, and responsibility:

CSS I
CSS II
CSS III

Core competencies of each tier are defined in the customer service representative tier document. Progression of competencies is reviewed on a biannual basis.

Duties and Responsibilities:

Provide the best customer service in the industry
Work as a team member with Sales, Planning, Product Management, Supply Chain, Engineering and Operations to fulfil customer and business expectations
Establish and maintain customer records and contact information
Processing of inquiries for product quotes
Processing of sales orders from customer purchase orders (duplicate units and new units)
Expedite and communicate status inquiries on unit/part quotes and sales orders
Support after sales inquiries for parts, service, repairs, warranty, policy, and commercial issues
Timely completion of assigned tasks. Overtime may be required to meet deadlines and achieve customer requirements
Support continuous improvement initiatives and processes through active involvement
Actively support and maintain business objectives and initiatives
Other duties as assigned to meet departmental and company objectives
Manage waste responsibly (utilize proper containers, participate in the recycling programs)

Minimum Qualifications

Education/Experience

Associate degree with 3 - 5 years' Customer Service experience

GED/high school diploma with a strong background in the industry with equivalent years' experience in design, sales, job shop, machining, or web handling industries

Other Candidate Qualifications

Excellent verbal communication skills, speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings
Excellent written communication skills, writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information
Able to manage pressure well and be detail-oriented
Integrity and high ethical standards
Strong organizational skills
Fluent in standard Windows based application
Knowledge of Epicor ERP system is a plus
Knowledge of Salesforce is a plus
Ability to work in team and individual environments without supervision, initiative-taking.
Ability to work collaboratively across functions to accomplish goals and meet company objectives
Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed
Willingness to provide enthusiasm and creative solutions to meeting our customer needs and achieving the company's goals
Ability to thrive in a fast-paced environment
Ability to analytically synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures
Ability to identify and resolve problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics
Ability to assess own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
Ability to understand business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals
Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources
Ability to manage difficult or emotional customer situations; responds promptly to customer needs; Solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity
Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions
Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals
Approaches others in a tactful manner; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry

Physical requirements

Ability to sit for extended periods of time
Able to wear personal protective equipment (if entering designated manufacturing areas)-safety shoes, safety glasses, hearing protection, etc.
Position located in any of the Maxcess locations
Hybrid office / work from home opportunity

#IND

Maxcess is an equal employment opportunity employer. We do not discriminate on the basis of race, religion, sex, disability, age, pregnancy, national origin, sexual orientation, or any other characteristic protected by applicable law. We are committed to diversity and inclusion, and all qualified candidates are encouraged to apply.

Quick Apply

Refine Your Search

customer service representative jobs in menasha, wi

Customer Support Specialist

WISCONSIN only - Work at Home Call Center Representative

MEMBER SUPPORT CENTER SPECIALIST I

Bilingual Multi-Location Customer Service Specialist (Spanish)

Multi-Location Customer Service Specialist

Customer Service Associate

Director of Customer Operations

Part-Time Customer Experience Professional

Traveling Customer Service Rep - Appleton/Oshkosh/Fond du Lac

Customer Service Representative

Customer Service Specialist - Automotive Finishes

Customer Service Representative

Customer Service - Account Coordinator

Client Service Associate (Administrative Assistant)

Customer Account Representative

Equipment Order Specialist

Client Service Representative

Guest Services Agent

Customer Service Representative

Customer Service Representative - Phone (onsite first 30 days)

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