Top 32 Helpdesk manager Jobs in Mesquite, Tx

IT Helpdesk Support
City IT —Dallas, TX
- Online Application
- Microsoft Word
- Research
- Ability to lift 50 pounds
- AD&D insurance
- Paid holidays
Helpdesk Specialist
Adams Clinical —Dallas, TX
- $60,000 - $65,000 a year
- Hybrid work
- Mid-level
- Windows
- Bachelor's degree
- Health savings account
- Health insurance
Service Desk Manager
Alliance Defending Freedom —Plano, TX
- $92,000 - $147,900 a year
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Quick Apply
Help Desk Specialist II
Maverick Power —Garland, TX
- Full-time
- Mid-level
- Travel
- No travel
- Health insurance
- Dental insurance
Quick Apply
0000009707.IT SUPPORT SPECIALIST SENIOR.INFO TECH - OPERATIONS
Dallas County —Dallas, TX
- Weekends as needed
- Clean driving record
- Research
- Mid-level
EHR Support Desk Coordinator
StrideCare —Addison, TX
- Full-time
- Hybrid work
- Writing skills
- HIPAA
- Mid-level
Quick Apply
Tier 1, IT Help Desk Support
Centre Technologies —Dallas, TX
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Application Support Specialist
Cresa —Dallas, TX
- Full-time
- Analysis skills
- Organizational skills
- Communication skills
Quick Apply
Tier 1 Support Analyst
Willow Bridge Property Company —Dallas, TX
- Full-time
- Computer literacy
- Residential
- Business
- Health insurance
- Dental insurance
IT Support Specialist
AT&T Performing Arts Center —Dallas, TX
- $48,000 - $58,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Service Specialist II
XPERTECHS —Plano, TX
- $44,900 - $67,600 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Health insurance
- 401(k)
Quick Apply
IT Manager
RRK Company —Dallas, TX
- $135,000 - $165,000 a year
- Full-time
- Office
- Windows
- Supervising experience
Quick Apply
Director - Technical Services
Mesquite ISD —Mesquite, TX
- $103,235 - $129,044 a year
- Weekends as needed
- 5 years
- Research
- High school diploma or GED
IT Operations Manager
Prime Data Centers —Dallas, TX
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- PMP
- System design
- Windows
- Health insurance
- Dental insurance
Quick Apply
6d
Technician, Help Desk (226 Days)
Dallas Independent School District —Dallas, TX
- $41,909 - $51,112 a year
- Full-time
- Google Workspace
- Mid-level
- Office
IT Service Delivery & End User Operations Manager
Scottish Rite for Children —Dallas, TX
- Weekends as needed
- Hospital
- 5 years
- Analysis skills
IT Support Technician Level II
Novatae Risk Group —Dallas, TX
- Full-time
- Mid-level
- Windows
- Travel
Quick Apply
Service Desk Technician
Smart AutoCare —Richardson, TX
- Weekends as needed
- Microsoft Outlook
- Computer Science
- Bachelor of Science
Quick Apply
LAN Support Technician II
UNICOM ENGINEERING INC —Plano, TX
- $55,000 - $61,000 a year
- Microsoft Excel
- Microsoft Outlook
- Basic math
Quick Apply
Hilton Dallas Lincoln Centre - Information Technology Manager OEM
Aimbridge Hospitality —Dallas, TX
- Extended hours
- System design
- English
- Research
- AD&D insurance
- Disability insurance

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IT Helpdesk Support

City IT
Dallas, TX

Apply Now

Job Details

Full-time

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Employee relationship building

Full Job Description

Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service.

About City Electric Supply

CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America. Our vision is to add 30-35 branches a year, while staying true to our Company values.

Summary

Ready to be the go to technical problem solver for a nationwide team? As a Help Desk Support Technician, you'll be the first point of contact for internal City Electric Supply employees across the country, handling Tier I hardware and third-party software support requests.

You're accountable for gathering information from the customer, digging into the root cause, and resolving known issues right at the first level of contact. If you like variety in your day and enjoy being the person who figures things out, this is the position for you.

Essential Job Functions:

Takes the preliminary call requests from users and creates the ticket.
Gather customer information and data to determine the fundamental problem.
Troubleshoot issues by researching symptoms and identifying patterns.
Document steps taken in determining the underlying problem.
Apply hardware and software troubleshooting skills to resolve Tier I issues.
Perform basic network troubleshooting.
Escalate to a Level 2 technician within established time constraints.
Follow up on resolutions until the issue is fully closed out.
Walk customers through the problem solving process in a clear, patient way.
Stay customer service focused, even when things get busy.
Follow established departmental standards and procedures.
Contribute to team efforts by helping accomplish related results as needed.
Work under supervision and understand the importance of communicating and coordinating with the team.

Education/Experience:

1 year of experience in IT Helpdesk support or a similar role troubleshooting technical issues is highly preferred.
Experience managing IT ticketing through a ticketing system is preferred.
Working knowledge of MS Office Word and Excel.

Competencies:

Strong interpersonal and communication skills.
Confident, professional phone etiquette.
Comfortable juggling multiple priorities at once.
Works well within a team and builds positive relationships with co-workers.

Interview Process:

MS Teams phone screen with Talent Acquisition Partner.

Benefits Offered:

Medical, Dental, Vision Insurance.
401(k) company match program.
Telehealth.
Short-term and Long-term disability insurance.
Basic and AD&D Life Insurance paid for by the company.
Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.
Employee Assistance Program.
Mental, physical, financial wellness.
Auto and Home Insurance discount.
Paid Time Off and 7 paid Holidays.
Paid Pregnancy, Parental, and Adoption Leave programs.
Employee Discount Program.
Training Programs.
Internal growth opportunities in a fast-growing company.
In some jurisdictions, state or local laws address sick leave or other leaves of absence. The Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.

Supervisory Responsibility

This position has no supervisory responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing. The employee must be able to lift and move items up to 50 pounds.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

We are an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex (including same sex); sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law. We support protected veterans and individuals with disabilities through our affirmative action program.

Attention Applicants

If you have a disability and need a reasonable accommodation to complete any part of the application process, or if you have difficulty accessing or using the online application process and need an alternative method, please contact us at [email protected] or 1-855-571-2477.

City Electric Supply is a drug free workplace. For further information about CES, visit our website at www.cityelectricsupply.com.

Apply Now

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helpdesk manager jobs in mesquite, tx

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