Top 696 Hospitality technology Jobs in Miami, Fl

Specialist - Customer Service
Hard Rock Digital —Hollywood, FL
- Full-time
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Systems Analyst – Back-of-House Applications
Virgin Hotels Home Office —Miami, FL
- Weekends as needed
- Customer service
- 5 years
- HIPAA
Quick Apply
Executive Assistant (Miami Office)
TriEdge Investments —Miami, FL
- $130,000 - $150,000 a year
- Full-time
- Hospitality
- 11+ years
- Office
Help Desk Technician I
JRM Construction Management, LLC —Fort Lauderdale, FL
- Weekends as needed
- Driver's License
- Travel
- In-person
Senior Systems Administrator
Hard Rock Digital —Hollywood, FL
- Full-time
- Remote
- Oracle
- 5 years
- Continuous improvement
- Opportunities for advancement
Quick Apply
Guest Relations – FIFA World Cup 26™ | Miami
FIFA —Miami, FL
- Contract
- Marketing
- Mid-level
- Master's degree
General Stage/Entertainment Tech
Crew Life at Sea —Miami, FL
- English
- Mid-level
- Ability to lift 50 pounds
IT System Administrator
Virgin Hotels Home Office —Miami, FL
- Weekends as needed
- HIPAA
- Continuous improvement
- Travel
Quick Apply
Guest Operations Stadiums – FIFA World Cup 26™ | All Host Cities
FIFA —Miami, FL
- Contract
- 5 years
- Mid-level
- Master's degree
IT Support Engineer
Symmetry I.T. —Miami Beach, FL
- $50,000 - $70,000 a year
- Full-time
- Writing skills
- Mid-level
- Windows
Quick Apply
Revenue Strategy Analyst
Royal Caribbean Group —Miami, FL
- Full-time
- Mid-level
- Office
- Master's degree
Analyst - Regulatory Risk
Hard Rock Digital —Hollywood, FL
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Communication skills
- Work from home
Quick Apply
Host City Volunteer Operations – FIFA World Cup 26™ (All Host Cities)
FIFA —Miami, FL
- Contract
- Mid-level
- Bachelor's degree
- Organizational skills
Senior Digital Analyst
Royal Caribbean Group —Miami, FL
- Full-time
- Office
- 3 years
- Finance
Manager - Retail Sportsbook
Hard Rock Digital —Hollywood, FL
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Senior level
Quick Apply
6d
Protocol and Seating – FIFA World Cup 26™ | All Host Cities
FIFA —Miami, FL
- Contract
- Marketing
- Inventory management
- Mid-level
Supervisor - Customer Service
Hard Rock Digital —Hollywood, FL
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Mentoring
- Work from home
- Employee discount
Quick Apply
13d
Administrative Assistant
Icon Condominium Association —Miami Beach, FL
- From $25 an hour
- Extended hours
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
7d
Tenure Track, Assistant Professor in Hospitality Analytics
Florida International University —Miami, FL
- Online Application
- Hospitality
- SQL
- University
Backstage Technician
Crew Life at Sea —Miami, FL
- Mid-level
- Ability to lift 50 pounds
- Cleaning

I want to receive the latest job alert for hospitality technology in miami, fl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

hospitality technology jobs near miami, fl

Specialist - Customer Service

Hard Rock Digital -
Hollywood, FL

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Work from home
Vision insurance
Employee discount
Opportunities for advancement

Qualifications

Computer operation
Computer literacy

Full Job Description

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

As a Customer Service Specialist, you’ll report to the Customer Service Supervisors and will handle a wide range of customer queries including betting, payments, verification, promotions, and general information via multiple contact channels including live chat, email, social media, and voice. Sport and betting knowledge is advantageous but not essential as our comprehensive training plan assists with your development, ensuring you reach your full potential. We have a culture of continuous development as we believe our people are the key to success.

Overall duties include:

Deliver world-class customer service, while responding to player inquiries and concerns via multiple channels (calls, chat, social media, and voice)
Build meaningful relationships with our players through a consultative approach, understanding their current and future needs, providing first contact resolution, and providing a positive outcome for the player and HRD (Hard Rock Digital)
Meet and exceed quality goals, productivity targets, and regulatory requirements
Navigate computer systems and applications to service our players, and enable them to get the most from our online and mobile platforms
Follow policies and procedures while also thinking creatively and passionately in ways to which we can make every user interaction meaningful and provide the best gaming experience possible.
Re-prioritize and adapt to an ever-changing environment
Operate in a team environment providing support in all areas and being agile in your day-to-day workflow.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

What are we looking for?

You will be a positive, confident, and enthusiastic Customer Service Specialist with the desire to help, guide and assist our players with their account queries. You will have a passion for delivering exceptional customer service using internal tools to assist and take ownership resulting in first time resolution. You will have strong computer literacy and numeracy skills, and a keen attention to detail with the ability to multitask. You will have a desire and willingness to learn, proactively maintaining awareness of policies and procedures while complying with Responsible Gambling and Regulatory requirements.

2+ years of experience in a customer-facing role multi-channel role.
Bilingual in English and Spanish is preferred
Availability to work flexible hours.
Confidence to work in a hybrid environment.

Work From Home Requirements:

Must have at least 25MBPS internet connection plan / speed

Must have a private & quiet area to work at home

Demonstrate personal excellence by remaining positive in difficult situations
Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation
Knowledge and understanding of sports betting, casino, and professional sports industry preferred but not required.
Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail.
Ability to learn and adapt to changing software and processes.
Computer skills: Microsoft Office Software including Outlook, Word, and Excel preferred.
Excellent interpersonal, communication, verbal, and written skills
Empathy, curiosity, humility, and flexibility.

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

Competitive pay
Medical, Dental, and Vision Coverage Options
Employee Discounts
Advancement opportunities
Start-up culture backed by a secure, globally recognized brand.
Opportunity to drive a best-in-class customer experience for the Hard Rock Digital community

Roster of Uniques

We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)

Quick Apply

Refine Your Search

hospitality technology jobs in miami, fl

Specialist - Customer Service

Systems Analyst – Back-of-House Applications

Executive Assistant (Miami Office)

Help Desk Technician I

Senior Systems Administrator

Guest Relations – FIFA World Cup 26™ | Miami

General Stage/Entertainment Tech

IT System Administrator

Guest Operations Stadiums – FIFA World Cup 26™ | All Host Cities

IT Support Engineer

Revenue Strategy Analyst

Analyst - Regulatory Risk

Host City Volunteer Operations – FIFA World Cup 26™ (All Host Cities)

Senior Digital Analyst

Manager - Retail Sportsbook

Protocol and Seating – FIFA World Cup 26™ | All Host Cities

Supervisor - Customer Service

Administrative Assistant

Tenure Track, Assistant Professor in Hospitality Analytics

Backstage Technician

I want to receive the latest job alert for hospitality technology in miami, fl

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected