Top 162 Customer care specialist Jobs in Miami Fl

Enrollment Administrator - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Miami, FL
- Overtime
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
Quick Apply
Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Miami, FL
- Contract
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
Quick Apply
Entry-Level Customer Support Representative
ADP —Miami, FL
- Full-time
- Hybrid work
- Writing skills
- High school diploma or GED
- Communication skills
- Paid training
- Paid time off
Kidney Care Specialist
Fresenius Medical Care —Miami, FL
- Weekends as needed
- Remote
- Local
- Mid-level
- High school diploma or GED
9d
Operations & Social Media Coordinator (E-commerce & Customer Support)
MX3 LLC —Miami, FL
- $25 - $30 an hour
- Full-time
- Hybrid work
- Google Workspace
- Computer literacy
- Organizational skills
- Opportunities for advancement
- Flexible schedule
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Front Desk Customer Service Specialist
Churchill Living —Miami Beach, FL
- $18 - $20 an hour
- Part-time
- Hospitality
- Sales
- Customer service
- Paid time off
- Flexible schedule
Quick Apply
Customer Support Representative (Customer Advocate)
Alorica —Hialeah, FL
- $18 an hour
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
- Free parking
- Paid training
Customer Service Specialist
Swatch Group —Miami, FL
- Research
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
11d
Customer Care Specialist
Kalorik —Miami, FL
- $17 - $18 an hour
- Hybrid work
- Mid-level
- High school diploma or GED
- Business
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Customer Support Representative
HelloGov AI —Miami, FL
- $50,000 a year
- Full-time
- Background check
- Bachelor's degree
- US work authorization
- Free parking
- Health insurance
Quick Apply
Aerospace Customer Care Specialist
NNR Global Logistics USA Inc. —Doral, FL
- $70,000 - $73,000 a year
- Full-time
- 5 years
- Mid-level
- Driver's License
Retail Lead Associate (Reduced-Time), Customer Experience Operations
Prime Now LLC - E78 —Miami, FL
- From $18.05 an hour
- Part-time
- 18 years or older
- Mid-level
- Ability to climb stairs
- Employee assistance program
- 401(k) matching
Customer Support Associate
Navensproductions Ventures —Miami, FL
- $18 - $23 an hour
- Full-time
- Spanish
- Office
- In-person
- Paid training
Quick Apply
1d
Customer Experience Specialist
Tesla —Miami, FL
- Weekends as needed
- Dealership
- Driver's License
- 1 year
- Commuter assistance
- Health savings account
2d
Client Care Specialist I
City National Bank of Florida —Coral Gables, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
Customer Experience Associate
Amscot Financial —Miami, FL
- Weekends as needed
- High school diploma or GED
- Grocery store experience
- Reliable transportation
- Paid training
- Paid holidays
Quick Apply
Customer Experience Specialist
THE BATHROOM BOUTIQUE CORPORATION —Miami, FL
- $20 - $25 an hour
- Full-time
- Spanish
- Computer literacy
- English
Quick Apply
5d
Patient Care Specialist (Front Desk) - Miami Beach Urgent Care at Miami Beach Urgent Care
Miami Beach Urgent Care —Miami Beach, FL
- $18 - $20 an hour
- Part-time
- Spanish
- Sanitation
- Urgent Care
- Health insurance
- Opportunities for advancement
Quick Apply
Customer Support Representative
Clockshark —Miami, FL
- Full-time
- Organizational skills
- Communication skills
- Entry level
- Health savings account
- AD&D insurance
Quick Apply
Customer Experience Coordinator (Part Time) - Miami, FL (Edgewater)
Veterinary Emergency Group (VEG) —Miami, FL
- Part-time
- Hospital
- Computer skills
- 1 year
- Travel reimbursement
- Continuing education credits

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Enrollment Administrator - Customer Support for Learning and Development

Lifted, an Upwork Company™
Miami, FL

Quick Apply

Job Details

Contract

Benefits

Work from home

Qualifications

Computer operation
Microsoft Excel
Email customer support
Microsoft Outlook
Phone communication
Windows
High school diploma or GED
Desktop applications
Telephone systems
Technical Proficiency
Email support
Office phone management
Mobile devices

Full Job Description

Company Description

The Enrollment Representative, Universal, is a key member of our remote call/contact center team, focused on providing outstanding customer service to individuals navigating the application and enrollment processes for our public and private schools. This role involves supporting customers across multiple communication channels: primarily phone support. Representatives are expected to adapt to varying workloads and assist customers wherever demand is highest, which may include supporting different departments or handling diverse inquiries. A strong ability to manage high volumes of work with professionalism and efficiency is essential. This position offers an opportunity to contribute meaningfully to our mission of helping families access quality education while working in a dynamic and collaborative environment.

Job Description

Key Responsibilities:

Customer-Focused Communicators: Provide clear guidance on policies, procedures, and documentation requirements to ensure a seamless enrollment process. Act as a primary contact for families, staff, and internal departments, delivering supportive and effective communication.
Customer Service Excellence: Assist families by interpreting account details, offering updates, and demonstrating exceptional customer service skills, including empathy and relationship-building. Maintain high accuracy, meet Quality Assurance standards, and contribute to enrollment goals.
Application Support: Deliver comprehensive support for K12 learning systems and business applications. Clearly explain product features, costs, and terms while coordinating secure sales/enrollment agreements and transactions.
Enrollment Assistance Management: Handle high volumes of inbound and outbound customer interactions. Promptly resolve common issues to ensure family satisfaction and a positive enrollment experience.
This role is ideal for individuals who thrive in a dynamic call center environment and are passionate about providing top-notch support and customer service.

ESSENTIAL FUNCTIONS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Multitasking and system proficiency: Efficiently navigate and switch between multiple systems while assisting families
Prioritization and Results-Driven Performance: Effectively manage competing priorities to meet role-specific Key Performance Indicators (KPIs) consistently.
Relationship Building and Documentation: Build strong relationships with adult students, parents, or legal guardians. Ensure the timely collection of all required compliance documentation in line with departmental policies.
Problem-Solving and School Support: Demonstrate excellent troubleshooting and research skills to resolve practical issues and support various schools and their policies.
Call Management: Handle a high volume of inbound calls while meeting outbound call expectations, such as follow-ups and enrollment updates.
Data Management: Accurately record call-related data in the Salesforce CRM tool within designated timeframes during and after calls.
Family-Focused Service: Address family concerns creatively and with integrity, provide feedback to teammates to improve processes, and focus on family retention.
Policy Compliance: Adhere to applicable policies related to attendance, schedule adherence, professional conduct, and data security, ensuring the protection of family and student information.
Remote Work and Flexibility: Thrive in a quiet remote work environment with a high degree of autonomy while adhering to a defined shift schedule. Employees are expected to be fully present and give full attention to their work while on the clock. Flexibility is essential, as shifts may change based on business needs and may include weekends, holidays, and optional overtime.

Qualifications

REQUIRED QUALIFICATIONS:

High School Diploma / GED and relevant work experience
Minimum of 1 year of experience in a similar call center role
All work must be performed within the United States. Candidates must reside in and be authorized to work from the U.S. for the duration of employment.

System Requirements:

Our work from home members are required to have and maintain High-speed internet connection. At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. Satellite, DSL, data plans, wireless or dial-up services are not compatible.
Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.
Ethernet connection is preferred.

OTHER REQUIRED QUALIFICATIONS:

Physical and Technical Requirements:

This role requires remaining at a designated workstation for the duration of scheduled shifts (excluding provided breaks and/or meal periods, as applicable), with continuous computer use, typing, reading, listening, and speaking
Daily access to a smart device (e.g., phone, tablet) capable of downloading and using apps.
Professional home office setup free from distractions during operational hours.
Ability to attend virtual training sessions via webcam.

Education and Knowledge:

Thorough knowledge of home-based connectivity support.

Communication Skills:

Strong verbal and written communication skills.
Excellent listening skills with a consultative approach to customer service.
Proficient in telephone and email etiquette.
Ability to communicate effectively through multiple channels, including phone, voicemail, email, and chat.

Technical Proficiency:

Expertise in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.) and PC/Internet applications.
Proficiency in web-based applications; Salesforce experience is a plus.
Knowledge of modern Windows operating systems

Customer Service and Problem-Solving:

Strong problem-solving and analytical skills with a solutions-oriented mindset.
Resilient, detail-oriented, and accountable for high-quality work.
Ability to manage high call volumes and maintain positive team morale.

Professional and Personal Qualities:

Ability to prioritize competing tasks effectively to deliver results.
Independent and team-oriented work capabilities.
Open to feedback and guidance, demonstrating adaptability and improvement.
Resilient and positive contributor to team dynamics.

Additional Requirements:

Ability to clear required background check.

DESIRED QUALIFICATIONS:

Previous experience with Education/Stride/K12
Salesforce Experience
Previous Customer Service or Sales experience with proven record of achievement

Quick Apply

Refine Your Search

customer care specialist jobs in miami fl

Enrollment Administrator - Customer Support for Learning and Development

Customer Service and Tech Support - Customer Support for Learning and Development

Entry-Level Customer Support Representative

Kidney Care Specialist

Operations & Social Media Coordinator (E-commerce & Customer Support)

Front Desk Customer Service Specialist

Customer Support Representative (Customer Advocate)

Customer Service Specialist

Customer Care Specialist

Customer Support Representative

Aerospace Customer Care Specialist

Retail Lead Associate (Reduced-Time), Customer Experience Operations

Customer Support Associate

Customer Experience Specialist

Client Care Specialist I

Customer Experience Associate

Customer Experience Specialist

Patient Care Specialist (Front Desk) - Miami Beach Urgent Care at Miami Beach Urgent Care

Customer Support Representative

Customer Experience Coordinator (Part Time) - Miami, FL (Edgewater)

I want to receive the latest job alert for customer care specialist in miami fl

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