Summary:
The Mission Coach implements and delivers short-term case management services, and training for Goodwill South Florida staff through regular in-person or virtual meetings to assess needs, and progress, while providing support, and offering encouragement. The Coach helps staff strengthen problem-solving skills, develop life skills, set priorities, and identify personal values. The Mission Coach service addresses fragmentation within the social services system by utilizing a holistic, whole-family approach that is foundational to Goodwill’s wrap-around services for staff and their families. The Mission Coach supports participants in preparing for long-term success through employment readiness, financial management, future planning, and education. In addition, the Coach networks with external resources to promote Goodwill’s programs, manage community outreach, and build strong relationships with stakeholders to ensure cross referrals, working with minimal supervision and exercising self-direction to achieve organizational goals.
Essential Duties and Responsibilities:
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Provide career navigation, coaching, and stabilization services to support participants in advancing toward educational and employment goals.
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Deliver holistic, comprehensive, strengths-based short-term case management using a whole-family approach.
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Conduct comprehensive strength discovery assessments to identify participants’ strengths, family support, academic challenges, risks, and barriers across multiple life domains (individual, family, school, and community).
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Develop individualized short- and long-term goals, action plans, and progress monitoring strategies aligned with assessment results, including applicable PYDI tools.
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Meet with participants on a weekly or bi-weekly basis, in person or virtually, based on identified needs.
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Engage parents and caregivers to build rapport and provide ongoing support, referrals, and connections to services; maintain availability during evenings and weekends as needed.
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Provide support services that enhance participant success, including community referrals, employment opportunities, and job retention coaching.
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Assess staff/participants to determine areas of assistance needed and connect them to appropriate internal and external resources.
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Coach participants to act on and achieve long-term educational, training, and employment goals through one-on-one and group-based interventions.
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Monitor, evaluate, and document participant progress; provide guidance, counseling, and motivational coaching to address challenges and revise goals as needed.
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Organize and deliver job readiness and employment preparation activities in individual and group settings.
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Stay informed on current labor market trends to provide timely and relevant employment information.
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Build, maintain, and leverage relationships with community partners, employers, educational institutions, and service providers to enhance wrap-around services.
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Serve as the primary liaison for community partner referrals and coordination of services.
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Ensure timely, accurate, and confidential documentation of participant information in required databases, forms, and reports.
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Comply with agency policies, procedures, and Commission on Accreditation of Rehabilitation Facilities (CARF) standards.
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Perform other duties as assigned.
Knowledge, Skills and Abilities:
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Experience providing counseling to diverse adult populations a plus.
- Must have the ability to establish and maintain good working relationships with community partners.
- Must be flexible, multi-task orientated, and able to prioritize job duties with minimal supervision, including flexibility in work hours.
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Must always exercise discretion and confidentiality.
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Must attend required meetings.
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Must have good written and computer skills necessary to perform job duties.
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Must follow all safety procedures and correct safety issues, if possible.
- Must have a valid driver’s license and have access to a reliable vehicle.
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Able to operate a computer and MS Office software including Word and Excel.
- Ability to listen to and understand information and ideas presented through spoken words and sentences and communicate information and ideas in speaking so others will understand.
- Demonstrates responsible behavior, initiative, effort and commitment towards completing assignments efficiently. Demonstrate problem-solving skills and pays attention to detail.
Education and Experience:
- Bachelor’s degree in social work, or counseling, related field preferred or equivalent years of direct experience in case management. Experience may be considered in lieu of education at discretion of the Vice President of Mission Services.
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Experience in assessing work experience, educational attainment, transferable skills, aptitudes, abilities, needs, interests, readiness for employment, and barriers that hinder employment, highly desired.
- Strong counseling and coaching skills.
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Computer literate. Excellent organization, communication and interpersonal skills.
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Bilingual (English/Spanish) highly desirable.
- Has worked assisting people with personal development that have included education, employment, and/or financial goals that have improved their situation. Able to provide feedback that is constructive and unbiased and creates a safe environment for open discussions.
- Maintains and grows a professional network of community resources, health care providers, and others as appropriate to the organization.
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Is willing to travel to participants’ homes, workplaces, community centers, and other venues at times that are convenient to individuals being served
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Ability to occasionally work a flexible schedule beyond normal business hours.
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Background Screening - All candidates must pass a pre-employment background check. Must have a valid driver’s license, up-to-date auto insurance, and a good driving record.
Competencies:
To perform the job successfully an individual should demonstrate the following competencies:
Problem Solving: Identifies and resolves problems in a timely manager; develops alternative solutions; and uses reason even when dealing with emotional topics.
Communication and customer services: Ability to read, write, and communicate effectively in English. Spanish/ French-Creole is a plus but not required. Use appropriate terminology appropriate to intended audience. Edits written work for spelling and grammar. Speaks clearly so others can understand. Demonstrates the ability to listen to and understand information and ideas presented through spoken words and sentences and get clarification.
Mathematic Skills: Ability to apply concepts such as basic arithmetic calculations, fractions, percentages, ratios, and proportions to practical situations. Presents numerical data effectively.
Ethics: Maintains high standards of ethical conduct, exhibits honesty and integrity and refrains from theft-related, dishonest or unethical behavior. Works with integrity and maintains confidentiality.
Planning/Organizing: Prioritize and plans work activities, uses time efficiently and develops realistic action plans.
Job Commitment: Accepts responsibility and demonstrates responsible behavior, demonstrates initiative and tenacity; Works with minimal supervision and is dependable.
Professionalism: Follows all corporate policies and procedures, Occupational Safety and Health Policies and Procedures and responds to management directions. Maintain a professional demeanor with participants, staff and other professionals. Project a positive image of Goodwill. Reacts well under pressure and accept responsibility for own actions. Follows through on commitments.
Work Quality: Demonstrates accuracy, completeness, and neatness. Looks for ways to improve and promote quality. Applies feedback to improve performance. Monitors own work to ensure quality.
Quantity of work: Produces the amount of work assigned by manager in an efficient and timely manner.
Attendance/Punctuality: Report to work on as scheduled and on time and remain on the job throughout regular work hours. Notify supervisor of lateness, absence, or if an urgent reason for leaving work arises. Commit to long hours for work when necessary to reach goals; Complete task on time or notifies supervisor of an alternate plan.
Teamwork: Works and interacts with others to accomplish overall group goals; solicits feedback to maximize results.
Safety and Security: Observes safety and security procedures; Reports any safety deficiency to immediate supervisor. Uses equipment and materials properly. Knows what “Material Safety Data Sheets” are and where they are kept.
Personal Characteristic: Dress in appropriate business attire. Conduct self in a professional manner, takes initiative, is dependable, accurate, and takes pride in work.
Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, talk, hear, use hands to handle, or feel, reach with hands and arms, climb or balance, stoop, and crouch. Carry, push and pull. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.
Clearing House Compliance Notice - In accordance with federal regulations, this position requires successful completion of a Clearinghouse background check prior to employment. All candidates must be registered with the FL Clearinghouse | Florida Agency for Health Care Administration https://info.flclearinghouse.com/) and provide consent for the employer to access their records. Employment is contingent upon a clear record and ongoing compliance with all applicable regulations.
