Top 339 Senior operations technician Jobs in Minneapolis, Mn

Director of Technical Services
AVSi —Minneapolis, MN
- $85,000 - $115,000 a year
- Full-time
- Hospitality
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
Store Manager
Garage Holdings LLC- a Take 5 Oil Change Franchisee —Minneapolis, MN
- From $55,000 a year
- Weekends as needed
- Background check
- Microsoft Excel
- Management
- Paid holidays
- Health insurance
Quick Apply
9d
Senior Metals Process Technician
SkyWater Technology Foundry, Inc. —Bloomington, MN
- $27.88 - $41.82 an hour
- Weekends as needed
- Bachelor of Science
- High school diploma or GED
- Continuous improvement
- Paid holidays
- Disability insurance
Quick Apply
Lead Diesel Mechanic 1st Shift PTO & Benefits!
WM —Saint Paul, MN
- $30.31 - $45.49 an hour
- Full-time
- 18 years or older
- 5 years
- Pass drug screening
- Employee stock purchase plan
- Paid holidays
Assistant Chief Building Engineer
McGough Construction —Minneapolis, MN
- $34 - $40 an hour
- Seasonal
- Microsoft Word
- Clean driving record
- Microsoft Excel
- Free parking
- Paid holidays
9d
Car Wash Install Technician
Ascentek Services, LLC —New Hope, MN
- Full-time
- Clean driving record
- Mid-level
- Forklift
- Paid parental leave
- Health savings account
Quick Apply
Senior Auto Glass Installation Technician - Remote - Minneapolis, MN
Auto Glass Now —Fridley, MN
- $18.10 - $28.00 an hour
- Full-time
- 18 years or older
- Mechanic experience
- Mid-level
- Health savings account
- Paid holidays
5d
Senior Industrial Press Technician
Phoenix Engineering —Saint Paul, MN
- $26.60 - $39.60 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
Senior Maintenance Technician - 1st Shift
EPTAM Precision Plastics —Lakeville, MN
- $30 - $38 an hour
- Full-time
- 5 years
- High school diploma or GED
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Field Service Engineer I – Final QA
Micro Control Company —Arden Hills, MN
- $25.55 - $28.51 an hour
- Extended hours
- Microsoft Excel
- Mid-level
- Driver's License
- Profit sharing
- Health savings account
Quick Apply
5d
Service Technician (Levels I, II, III)
Mobile Air & Power Rentals —Brooklyn Center, MN
- Overtime
- Background check
- Customer service
- DOT physical examination
- Dental insurance
- Paid time off
Quick Apply
Production Team Lead
Confidential —Vadnais Heights, MN
- $25 - $35 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Senior Electronics Maintenance Technician
Integer Holdings Corporation —Minneapolis, MN
- $30.54 - $44.79 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Plumbing
- Disability insurance
- Health insurance
Quick Apply
Senior Manufacturing Operations Technician
APR Consulting Inc —Bloomington, MN
- $29.05 an hour
- Contract
- Research
- Mid-level
- Continuous improvement
Quick Apply
9d
Traveling Construction Materials Inspector
Terracon Consultants, Inc. —Minneapolis, MN
- $25 - $35 an hour
- Full-time
- Construction site
- Maintenance
- Mid-level
- Travel reimbursement
- Health insurance
Quick Apply
10d
Machine Operator - 2nd Shift
Bodycote —Eden Prairie, MN
- $45,760 - $56,160 a year
- Overtime
- Pass drug screening
- English
- Mid-level
- Health savings account
- Paid holidays
4d
Sr Low Voltage Technician
Twin City Hardware —Oakdale, MN
- $25 - $30 an hour
- Full-time
- Background check
- Customer service
- Pass drug screening
- Paid training
- Fuel card
Quick Apply
Senior Test Engineer
General Dynamics Mission Systems, Inc —Bloomington, MN
- $89,505 - $99,295 a year
- Full-time
- Engineering
- Mid-level
- Master's degree
Ophthalmic Assistant/Ophthalmic Technician/Sr. Ophthalmic Technician
West Metro Ophthalmology, PA —Plymouth, MN
- $20 - $30 an hour
- Full-time
- CPR Certification
- Clean driving record
- Anatomy knowledge
- Paid training
- Paid parental leave
Quick Apply
Field Service Technician (Entry Level) - Minneapolis, MN
Procter & Gamble —Minneapolis, MN
- $26.60 an hour
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Customer service
- Retirement plan

I want to receive the latest job alert for senior operations technician in minneapolis, mn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior operations technician jobs near minneapolis, mn

Field Service Technician jobs in Minneapolis, MN

Ophthalmic Assistant jobs in Plymouth, MN

Machine Operator jobs in Eden Prairie, MN

Diesel Mechanic jobs in Saint Paul, MN

Technical Director jobs in Minneapolis, MN

Store Manager jobs in Minneapolis, MN

Construction Inspector jobs in Minneapolis, MN

Car Wash Attendant jobs in New Hope, MN

Automotive Glass Technician jobs in Odessa, TX

Automotive Glass Technician jobs in Lockport, NY

Automotive Engineer jobs in Texas

Automotive Glass Technician jobs in Katy, TX

Aerospace Technician jobs in Merritt Island, FL

X Ray Technician jobs in San Diego, CA

Automotive Engineer jobs in New York, NY

Automotive Glass Technician jobs in Pembroke Park, FL

Sterile Processing Technician jobs in New Jersey

Industrial Engine Technician jobs in Evansville, WI

Industrial Engine Technician jobs in Philadelphia, PA

Industrial Park jobs in Lincolnton, NC

Director of Technical Services

AVSi
Minneapolis, MN

Quick Apply

Job Details

Full-time
$85,000 - $115,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
Retirement plan

Qualifications

Hospitality
Managing technical support teams
Customer communication
Teamwork
Managing teams in a customer support role
Service scheduling
Staff scheduling
Team scheduling
Technology management
Customer support ticket management
Leading team collaboration initiatives
Workforce management
Process management
Ticketing system technical support
Senior leadership

Full Job Description

Director of Technical Services

Reports to: President Direct Reports: 1) Senior Regional Service Manager, (1) AV Technical Support Specialist, (1) IT/AV Technical Support SpecialistLocation: Plymouth, MN

Role Summary

The Director of Technical Services is the senior technical and operational leader responsible for ensuring AVSi delivers fast, consistent, and high‑quality support across all AV, IT‑adjacent, and DirecTV service environments. Both internal and External. This role oversees the entire Technical Services team supporting our customers and internal systems.

This is a working‑manager role: actively engaged in daily technical escalations, troubleshooting guidance, workflow design, scheduling oversight, and resource allocation — while owning the systems, processes, and standards that power AVSi’s national technical service engine.

The role requires close collaboration with the CTO, Engineering, Project Management, Purchasing, and Field Teams, ensuring technical alignment and operational consistency across AVSi’s service organization.

Core ResponsibilitiesLevel 2 Technical Support Leadership

· Level 2 Support Oversight — Lead and develop the Level 2 Technical Support team responsible for advanced troubleshooting, remote diagnostics, system triage, and technical escalation resolution. This includes internal system and device support.

· Technical Escalation Ownership — Serve as the senior technical escalation point for complex AV, IT‑adjacent, and DirecTV issues.

· Troubleshooting Standards — Build, maintain, oversee diagnostic workflows, knowledge bases, and technical SOPs used across Level 1, Level 2, RSMs, and subcontractors.

· Cross‑Team Enablement — Ensure Level 2 provides structured guidance to internal technicians, subcontractors, and RSMs.

Level 1 Support & DirecTV Oversight

· Level 1 Support Coverage — Provide first‑line support coverage as needed, ensuring rapid triage and clear documentation.

· DirecTV Service Management — Coordinate DirecTV technicians and subcontractors, ensuring consistent troubleshooting and adherence to AVSi standards.

Technical Operations Leadership

· Hands‑On Involvement — Participate directly in ticket triage, scheduling, customer communication, and technical resource coordination.

· National Technical Service Leadership — Drive SLA compliance, response time performance, and consistent technical experience across all markets.

· Direct Team Management — Manage and develop RSMs, Service Administrator, and Level 2 team; provide coaching, structure, and accountability.

Workflow, Systems & Process Ownership

· Workflow & Process Design — Build, document, and maintain technical service workflows, SOPs, and best practices.

· Ticketing & Systems Oversight — Ensure accurate data, system adoption, and workflow consistency across service platforms.

· Resource Coordination — Oversee scheduling, dispatching, and resource allocation across internal techs and subcontractors.

Subcontractor Network Management

· Vendor Vetting & Onboarding — Lead technical onboarding, compliance checks, and performance monitoring.

· Technical Standards Enforcement — Ensure subcontractors follow AVSi’s diagnostic, documentation, and communication standards.

Performance Metrics & Reporting

· Track KPIs including SLA compliance, response times, Level 2 resolution rates, repeat visits, subcontractor performance, and customer satisfaction.

Training & Technical Enablement

· Develop technical training materials, onboarding guides, and operational playbooks for Level 2, RSMs, internal techs, and subcontractors.

Cross‑Functional Collaboration

· Work closely with Engineering, Purchasing, Project Management, and Accounting through influence without authority, ensuring technical alignment and smooth service delivery.

National Program Support

· Support large hospitality chains and national accounts with consistent technical service delivery, reporting, and communication standards.

On‑Call Rotation

Participates in AVSi’s scheduled on‑call rotation. Frequency varies by staffing levels and is typically once every 3 weeks for this role. On‑call includes Level 1 triage, Level 2 escalation management, and DirecTV support oversight.

Key Competencies

· Operational Excellence — Ability to design and scale technical service workflows across distributed teams.

· Technical Leadership — Deep understanding of AV systems, IT‑adjacent environments, hospitality technology, and field service operations.

· People Leadership — Skilled at developing Level 2 technicians, RSMs, and support staff.

· Influence Without Authority — Guide cross‑functional teams and subcontractors through standards and systems.

· Data‑Driven Decision Making — Use metrics to drive technical improvements.

· Customer Experience Leadership — Ensure every technical interaction reflects AVSi’s standards.

· Crisis & Escalation Management — Calm, structured approach to resolving high‑impact technical issues.

Required Experience

· 7–10+ years in technical service operations, field service management, or technical support leadership.

· Experience managing Level 2 or advanced technical support teams.

· Background in workflow design, scheduling systems, and service ticketing platforms.

· Proven ability to lead direct reports and influence cross‑functional teams.

· Experience with national or multi‑state service delivery models.

Preferred Experience

· AV, IT, low‑voltage, or hospitality technology background.

· Experience building technical SOPs, training programs, or operational playbooks.

· Familiarity with subcontractor onboarding, compliance, and performance management.

· Experience supporting national accounts or large hospitality brands.

Why This Role Matters

The Director of Technical Services ensures every AVSi customer receives fast, reliable, and technically accurate support — regardless of location or complexity. This role is the backbone of AVSi’s technical service promise, driving consistency, efficiency, and excellence across thousands of service interactions.

Core Values

· Teamwork

· Integrity

· People First

· Pride in Craftsmanship

· Support that Delivers

Ideal Candidate

10+ years of progressive leadership experience in IT Services, Technical Support, Managed Services, Field Service, or Technical Operations.
Proven experience leading a technical service organization, including Service Desk, Level 2/Level 3 Support, Field Services, or Managed Services teams.
Strong technical background in IT infrastructure, networking, servers, cloud technologies, Microsoft environments, or enterprise technology.
Experience managing customer-facing technical support organizations with responsibility for service delivery, SLAs, customer satisfaction, and operational performance.
Demonstrated success building and improving service processes, workflows, standard operating procedures (SOPs), and knowledge management.
Experience leading geographically dispersed technical teams and coordinating field technicians and third-party service providers.
Strong understanding of IT Service Management (ITSM) principles and service platforms.
Experience developing KPIs, dashboards, and operational metrics to improve team performance and customer experience.
Proven ability to coach, mentor, and develop technical managers, engineers, and support personnel.
Strong project management and organizational skills with the ability to prioritize multiple initiatives in a fast-paced environment.
Excellent communication and executive-level customer relationship skills.
Experience collaborating cross-functionally with Engineering, Sales, Project Management, Operations, and Executive Leadership.
Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or equivalent experience.

Pay: $85,000.00 - $115,000.00 per year

Benefits:

Dental insurance
Health insurance
Health savings account
Retirement plan

Work Location: In person

Quick Apply

Refine Your Search

senior operations technician jobs in minneapolis, mn

Director of Technical Services

Store Manager

Senior Metals Process Technician

Lead Diesel Mechanic 1st Shift PTO & Benefits!

Assistant Chief Building Engineer

Car Wash Install Technician

Senior Auto Glass Installation Technician - Remote - Minneapolis, MN

Senior Industrial Press Technician

Senior Maintenance Technician - 1st Shift

Field Service Engineer I – Final QA

Service Technician (Levels I, II, III)

Production Team Lead

Senior Electronics Maintenance Technician

Senior Manufacturing Operations Technician

Traveling Construction Materials Inspector

Machine Operator - 2nd Shift

Sr Low Voltage Technician

Senior Test Engineer

Ophthalmic Assistant/Ophthalmic Technician/Sr. Ophthalmic Technician

Field Service Technician (Entry Level) - Minneapolis, MN

I want to receive the latest job alert for senior operations technician in minneapolis, mn

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected