Top 78 guest service agent Jobs in minneapolis mn

Front Desk Guest Agent
Royal Sonesta Downtown Minneapolis —Minneapolis, MN
- From $20.27 an hour
- Weekends as needed
- Background check
- Basic math
- Hotel
- Paid holidays
- Health insurance
Quick Apply
Front Desk Receptionist
Super 8 Bloomington MN —Minneapolis, MN
- $16 - $18 an hour
- Part-time
- Hotel
- Computer skills
- In-person
- 401(k)
- 401(k) matching
Quick Apply
Part Time Front Desk
Fairfield Inn & Suites Minneapolis North —Minneapolis, MN
- From $19 an hour
- Part-time
- Computer literacy
- Hotel
- Computer skills
- Paid time off
- Employee discount
Quick Apply
Front Desk Agent - Part Time
Sage Hospitality —Minneapolis, MN
- From $19 an hour
- Part-time
- No experience needed
- English
- Hotel
Front Desk Agent
Lofton Minneapolis by Hilton —Minneapolis, MN
- $19.28 an hour
- Full-time
- Computer literacy
- Writing skills
- English
- Paid time off
- Employee assistance program
Quick Apply
Part-time PM Front Desk Agent
Westin Minneapolis —Minneapolis, MN
- $20 an hour
- Part-time
- Military
- Math
- In-person
- Disability insurance
- Health insurance
Quick Apply
5d
Part-time AM Front Desk Agent
Westin Minneapolis —Minneapolis, MN
- $20 an hour
- Part-time
- Military
- Office
- Math
- Disability insurance
- Health insurance
Quick Apply
5d
Guest Service Agent
Sonesta —Minneapolis, MN
- $20.27 an hour
- Weekends as needed
- Serving
- Sales
- Basic math
- Paid holidays
- Health insurance
Front Desk Agent
CSM Lodging Services Incorporated —Minneapolis, MN
- $19.50 an hour
- Sales
- Hotel
- High school diploma or GED
Quick Apply
7d
Front Desk Agent - Part Time
Plymouth Crowne Plaza Minneapolis West —Plymouth, MN
- $19 - $22 an hour
- Part-time
- Inventory control
- Writing skills
- Office
Quick Apply
Guest Service Agent
Hotel Indigo Minneapolis Downtown —Minneapolis, MN
- $20 an hour
- Weekends as needed
- Hotel
- Computer skills
- Communication skills
- Opportunities for advancement
Quick Apply
Front Desk Agent - PT
Holiday Inn Express - Plymouth, MN —Minneapolis, MN
- From $19 an hour
- Part-time
- Hotel
- Computer skills
- In-person
- Paid time off
- Employee discount
Quick Apply
13d
Front Desk Agent (Part-Time)
MCR Hotels —Minneapolis, MN
- $17 - $19 an hour
- Part-time
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
TownePlace Suites Minneapolis Downtown North Loop —Minneapolis, MN
- $17.50 an hour
- Sales
- Hotel
- High school diploma or GED
Quick Apply
Night Auditor - Aloft
Aloft Downtown Minneapolis —Minneapolis, MN
- $18.00 - $19.50 an hour
- Part-time
- 18 years or older
- Writing skills
- Mid-level
- Disability insurance
- Employee assistance program
Quick Apply
Night Auditor - Canopy
Canopy by Hilton Minneapolis Mill District —Minneapolis, MN
- From $18.50 an hour
- Part-time
- 18 years or older
- Writing skills
- Office
- Disability insurance
- Employee assistance program
Quick Apply
Front Desk Associate
Massage Envy —Plymouth, MN
- $15.50 - $18.00 an hour
- Choose your own hours
- Clinic
- Math
- Computer skills
- Wellness program
- Health insurance
Quick Apply
Front Desk Agent/Concierge, PT $16-$18/hour
MV Ventures —Minneapolis, MN
- $16 - $18 an hour
- Overtime
- Computer literacy
- Research
- Residential
Quick Apply
21h
Front Desk Agent
MCR Hotels —Minneapolis, MN
- $17 - $18 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
13d
Leasing Agent
Highland Management Group —Minneapolis, MN
- From $17 an hour
- Part-time
- In person
- Marketing
- Entry level
- Time management
Quick Apply

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Front Desk Guest Agent

Royal Sonesta Downtown Minneapolis -
Minneapolis, MN

Quick Apply

Job Details

Full-time
From $20.27 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Flexible schedule
Life insurance
Referral program
Retirement plan

Qualifications

High school diploma or GED
Driver's License
Hotel experience

Full Job Description

We are seeking a candidate that can work PM and AM shifts.

The Front Desk Guest Agent / PBX is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The PBX/ GSA serves as the point person with regard to answering incoming call for the total hotel, the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.

DUTIES AND RESPONSIBILITIES:

Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.

Answer all incoming call, administering service and answering questions as well as transferring calls as needed

Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.

Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.

Responsible to maintain the security of cash, credit card transactions, and guest information.

May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.

Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.

Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.

Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.

Issue, control, and release guest safe-deposit boxes.

Comply with federal, state and local laws regarding health, safety, and alcohol services.

Perform other duties as assigned

QUALIFICATIONS AND REQUIREMENTS:

High School diploma or equivalent required.

One year of previous hotel experience.

Previous background from the extended stay industry preferred.

Ability to speak, read, and write fluent English; other languages beneficial.

Professional verbal and written communication skills.

Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.

Problem solving, reasoning, motivating, organizational and training abilities preferred.

May be required to obtain a TIPS certification.

Valid driver’s license required.

Physical Demands

Frequently standing up, bending, climbing, kneeling, and moving about the facility.

Carrying, lifting or pulling items weighing up to 50 pounds.

Frequently handling objects and equipment.

Standing for extended periods of time.

Will be required to work mornings, evening, weekends, and holidays.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

* Pay rate $22.47 -
Union Property: Pay rate outlined follows contract requirements.

Unite Here Local 17
* Medical, Dental and Vision Insurance
* Paid Vacation and Sick Days
* Holidays and Personal Days (Floaters)

401(k) Retirement Plan

Job Type: Full-time

Pay: From $20.27 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Experience:

Hotel: 1 year (Required)

Ability to Relocate:

Minneapolis, MN 55402: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in minneapolis mn

Front Desk Guest Agent

Front Desk Receptionist

Part Time Front Desk

Front Desk Agent - Part Time

Front Desk Agent

Part-time PM Front Desk Agent

Part-time AM Front Desk Agent

Guest Service Agent

Front Desk Agent

Front Desk Agent - Part Time

Guest Service Agent

Front Desk Agent - PT

Front Desk Agent (Part-Time)

Front Desk Agent

Night Auditor - Aloft

Night Auditor - Canopy

Front Desk Associate

Front Desk Agent/Concierge, PT $16-$18/hour

Front Desk Agent

Leasing Agent

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