Top 3708 Scheduling manager Jobs in Minneapolis Mn

Director of Technical Services
AVSi —Minneapolis, MN
- $85,000 - $115,000 a year
- Full-time
- Hospitality
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
Paryoll, Benefits and HRIS Administrator - Hybrid
Physical Electronics USA —Chanhassen, MN
- $65,000 - $80,000 a year
- Full-time
- Mid-level
- Finance
- Business
- Profit sharing
- Paid holidays
Quick Apply
7d
Operations Manager
TC Nu-Star, Inc. —Shakopee, MN
- $61,837.97 - $120,000.00 a year
- Full-time
- 5 years
- Mid-level
- Assembly
- Health insurance
- Dental insurance
Quick Apply
9d
Property Manager - Affordable
EVERGREEN REAL ESTATE SERVICES LLC —Minneapolis, MN
- $55,000 - $60,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
8d
Service Manager
Atlas Copco Group —Minneapolis, MN
- From $100,000 a year
- Hybrid work
- Microsoft Excel
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Medical Records & Referral Coordinator (Remote)
Herself Health —Minneapolis, MN
- Remote
- HIPAA
- Mid-level
- High school diploma or GED
1d
Learning and Development Manager
LifeSource —Minneapolis, MN
- $101,500 - $125,000 a year
- Full-time
- Hybrid work
- 7 years
- Microsoft Outlook
- Customer service
- Health savings account
- Health insurance
Quick Apply
1d
Service Manager
TSBL Distributing —Anoka, MN
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Analysis skills
- Conflict management
- Health insurance
- Dental insurance
Quick Apply
Scheduler
Metropolitan Heart & Vascular Institute —Coon Rapids, MN
- $21 - $23 an hour
- Full-time
- Hybrid work
- Background check
- Private practice
- Management
- Profit sharing
- Health savings account
Quick Apply
Master Scheduler
Micro Control Company —Arden Hills, MN
- $86,262 - $95,847 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Profit sharing
- Health savings account
Quick Apply
Executive Administrative Assistant
Custom Concrete Solutions LLC —Minneapolis, MN
- $30 - $45 an hour
- Full-time
- Google Workspace
- Mid-level
- Office
- Paid training
- Mileage reimbursement
Quick Apply
Office Manager
Spencer Fane —Minneapolis, MN
- $90,000 - $112,500 a year
- Weekends as needed
- Hybrid work
- Ability to walk for extended periods
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Administrative & Human Resources Coordinator
Dark Horse Athletics —Plymouth, MN
- $55,000 - $62,000 a year
- Weekends as needed
- Hybrid work
- Google Workspace
- 5 years
- Mid-level
Quick Apply
Transit Operations Manager
Southwest Transit —Eden Prairie, MN
- $92,000 - $138,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- AD&D insurance
- Disability insurance
8d
Executive Administrative Assistant
Graco —Minneapolis, MN
- $26.11 - $45.72 an hour
- Full-time
- 6 years
- Microsoft Outlook
- Customer service
- Employee stock purchase plan
- Health insurance
Executive Administrative Assistant / Office Manager
FLEX Vascular —Plymouth, MN
- Full-time
- 7 years
- Office
- Bachelor's degree
Quick Apply
Administrative Asst Exec
Miller Manufacturing —Eagan, MN
- $70,000 - $100,000 a year
- Background check
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Health insurance
Quick Apply
Executive Assistant & Clinical Project Coordinator
Twin Cities Pain Clinic —Edina, MN
- $32 - $37 an hour
- Full-time
- Background check
- Google Workspace
- Research
- Mileage reimbursement
- Health savings account
7d
Director of Communications and Marketing
Project for Pride in Living —Minneapolis, MN
- $110,000 - $120,000 a year
- Full-time
- Marketing
- Experience equivalent to degree accepted
- Senior level
- 403(b) matching
- Paid parental leave
Home Care Scheduler
CONFIDENT CARE LLC —Roseville, MN
- $19 - $21 an hour
- Part-time
- Hybrid work
- Customer service
- Computer literacy
- High school diploma or GED
- 401(k)
- Paid time off
Quick Apply

I want to receive the latest job alert for scheduling manager in minneapolis mn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

scheduling manager jobs near minneapolis mn

Property Manager jobs in Minneapolis, MN

Administrative Assistant jobs in Eagan, MN

Executive Administrative Assistant jobs in Minneapolis, MN

Director Of Communications jobs in Minneapolis, MN

Service Manager jobs in Minneapolis, MN

Human Resources Coordinator jobs in Plymouth, MN

Office Manager jobs in Minneapolis, MN

Operations Manager jobs in Shakopee, MN

Technical Director jobs in Minneapolis, MN

Property Manager jobs in Sarasota, FL

Property Manager jobs in Palmdale, CA

Property Manager jobs in Rockland County, NY

Property Manager jobs in Jacksonville, FL

Assistant Property Manager jobs in Fort Worth, TX

Property Management jobs in Chicago, IL

Property Caretaker jobs in Texas

Property Manager jobs in San Jose, CA

Medical Assistant Travel Assignment jobs in Houston, TX

Administrative Assistant jobs in Portland, ME

Administrative Assistant jobs in Mcallen, TX

Director of Technical Services

AVSi
Minneapolis, MN

Quick Apply

Job Details

Full-time
$85,000 - $115,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
Retirement plan

Qualifications

Hospitality
Managing technical support teams
Customer communication
Teamwork
Managing teams in a customer support role
Service scheduling
Staff scheduling
Team scheduling
Technology management
Customer support ticket management
Leading team collaboration initiatives
Workforce management
Process management
Ticketing system technical support
Senior leadership

Full Job Description

Director of Technical Services

Reports to: President Direct Reports: 1) Senior Regional Service Manager, (1) AV Technical Support Specialist, (1) IT/AV Technical Support SpecialistLocation: Plymouth, MN

Role Summary

The Director of Technical Services is the senior technical and operational leader responsible for ensuring AVSi delivers fast, consistent, and high‑quality support across all AV, IT‑adjacent, and DirecTV service environments. Both internal and External. This role oversees the entire Technical Services team supporting our customers and internal systems.

This is a working‑manager role: actively engaged in daily technical escalations, troubleshooting guidance, workflow design, scheduling oversight, and resource allocation — while owning the systems, processes, and standards that power AVSi’s national technical service engine.

The role requires close collaboration with the CTO, Engineering, Project Management, Purchasing, and Field Teams, ensuring technical alignment and operational consistency across AVSi’s service organization.

Core ResponsibilitiesLevel 2 Technical Support Leadership

· Level 2 Support Oversight — Lead and develop the Level 2 Technical Support team responsible for advanced troubleshooting, remote diagnostics, system triage, and technical escalation resolution. This includes internal system and device support.

· Technical Escalation Ownership — Serve as the senior technical escalation point for complex AV, IT‑adjacent, and DirecTV issues.

· Troubleshooting Standards — Build, maintain, oversee diagnostic workflows, knowledge bases, and technical SOPs used across Level 1, Level 2, RSMs, and subcontractors.

· Cross‑Team Enablement — Ensure Level 2 provides structured guidance to internal technicians, subcontractors, and RSMs.

Level 1 Support & DirecTV Oversight

· Level 1 Support Coverage — Provide first‑line support coverage as needed, ensuring rapid triage and clear documentation.

· DirecTV Service Management — Coordinate DirecTV technicians and subcontractors, ensuring consistent troubleshooting and adherence to AVSi standards.

Technical Operations Leadership

· Hands‑On Involvement — Participate directly in ticket triage, scheduling, customer communication, and technical resource coordination.

· National Technical Service Leadership — Drive SLA compliance, response time performance, and consistent technical experience across all markets.

· Direct Team Management — Manage and develop RSMs, Service Administrator, and Level 2 team; provide coaching, structure, and accountability.

Workflow, Systems & Process Ownership

· Workflow & Process Design — Build, document, and maintain technical service workflows, SOPs, and best practices.

· Ticketing & Systems Oversight — Ensure accurate data, system adoption, and workflow consistency across service platforms.

· Resource Coordination — Oversee scheduling, dispatching, and resource allocation across internal techs and subcontractors.

Subcontractor Network Management

· Vendor Vetting & Onboarding — Lead technical onboarding, compliance checks, and performance monitoring.

· Technical Standards Enforcement — Ensure subcontractors follow AVSi’s diagnostic, documentation, and communication standards.

Performance Metrics & Reporting

· Track KPIs including SLA compliance, response times, Level 2 resolution rates, repeat visits, subcontractor performance, and customer satisfaction.

Training & Technical Enablement

· Develop technical training materials, onboarding guides, and operational playbooks for Level 2, RSMs, internal techs, and subcontractors.

Cross‑Functional Collaboration

· Work closely with Engineering, Purchasing, Project Management, and Accounting through influence without authority, ensuring technical alignment and smooth service delivery.

National Program Support

· Support large hospitality chains and national accounts with consistent technical service delivery, reporting, and communication standards.

On‑Call Rotation

Participates in AVSi’s scheduled on‑call rotation. Frequency varies by staffing levels and is typically once every 3 weeks for this role. On‑call includes Level 1 triage, Level 2 escalation management, and DirecTV support oversight.

Key Competencies

· Operational Excellence — Ability to design and scale technical service workflows across distributed teams.

· Technical Leadership — Deep understanding of AV systems, IT‑adjacent environments, hospitality technology, and field service operations.

· People Leadership — Skilled at developing Level 2 technicians, RSMs, and support staff.

· Influence Without Authority — Guide cross‑functional teams and subcontractors through standards and systems.

· Data‑Driven Decision Making — Use metrics to drive technical improvements.

· Customer Experience Leadership — Ensure every technical interaction reflects AVSi’s standards.

· Crisis & Escalation Management — Calm, structured approach to resolving high‑impact technical issues.

Required Experience

· 7–10+ years in technical service operations, field service management, or technical support leadership.

· Experience managing Level 2 or advanced technical support teams.

· Background in workflow design, scheduling systems, and service ticketing platforms.

· Proven ability to lead direct reports and influence cross‑functional teams.

· Experience with national or multi‑state service delivery models.

Preferred Experience

· AV, IT, low‑voltage, or hospitality technology background.

· Experience building technical SOPs, training programs, or operational playbooks.

· Familiarity with subcontractor onboarding, compliance, and performance management.

· Experience supporting national accounts or large hospitality brands.

Why This Role Matters

The Director of Technical Services ensures every AVSi customer receives fast, reliable, and technically accurate support — regardless of location or complexity. This role is the backbone of AVSi’s technical service promise, driving consistency, efficiency, and excellence across thousands of service interactions.

Core Values

· Teamwork

· Integrity

· People First

· Pride in Craftsmanship

· Support that Delivers

Ideal Candidate

10+ years of progressive leadership experience in IT Services, Technical Support, Managed Services, Field Service, or Technical Operations.
Proven experience leading a technical service organization, including Service Desk, Level 2/Level 3 Support, Field Services, or Managed Services teams.
Strong technical background in IT infrastructure, networking, servers, cloud technologies, Microsoft environments, or enterprise technology.
Experience managing customer-facing technical support organizations with responsibility for service delivery, SLAs, customer satisfaction, and operational performance.
Demonstrated success building and improving service processes, workflows, standard operating procedures (SOPs), and knowledge management.
Experience leading geographically dispersed technical teams and coordinating field technicians and third-party service providers.
Strong understanding of IT Service Management (ITSM) principles and service platforms.
Experience developing KPIs, dashboards, and operational metrics to improve team performance and customer experience.
Proven ability to coach, mentor, and develop technical managers, engineers, and support personnel.
Strong project management and organizational skills with the ability to prioritize multiple initiatives in a fast-paced environment.
Excellent communication and executive-level customer relationship skills.
Experience collaborating cross-functionally with Engineering, Sales, Project Management, Operations, and Executive Leadership.
Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or equivalent experience.

Pay: $85,000.00 - $115,000.00 per year

Benefits:

Dental insurance
Health insurance
Health savings account
Retirement plan

Work Location: In person

Quick Apply

Refine Your Search

scheduling manager jobs in minneapolis mn

Director of Technical Services

Paryoll, Benefits and HRIS Administrator - Hybrid

Operations Manager

Property Manager - Affordable

Service Manager

Medical Records & Referral Coordinator (Remote)

Learning and Development Manager

Service Manager

Scheduler

Master Scheduler

Executive Administrative Assistant

Office Manager

Administrative & Human Resources Coordinator

Transit Operations Manager

Executive Administrative Assistant

Executive Administrative Assistant / Office Manager

Administrative Asst Exec

Executive Assistant & Clinical Project Coordinator

Director of Communications and Marketing

Home Care Scheduler

I want to receive the latest job alert for scheduling manager in minneapolis mn

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected