Top 75 Service desk support Jobs in Minnesota

Service Desk Analyst 1
Netrio —Golden Valley, MN
- $50,000 - $60,000 a year
- Entry level
Quick Apply
Director of Technical Services
AVSi —Minneapolis, MN
- $85,000 - $115,000 a year
- Full-time
- Hospitality
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
IT Service Desk Support Specialist
RAYUS Radiology —Saint Louis Park, MN
- $20.70 - $28.44 an hour
- Part-time
- Remote
- Computer Science
- HIPAA
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
4d
Epic Help Desk
Wipro Limited —Minneapolis, MN
- $45,000 - $121,000 a year
- Pass drug screening
- Mid-level
- 3 years
- Disability insurance
- Health insurance
12d
Desktop Support Technician
SN Technologies pvt ltd —Minneapolis, MN
- $25.88 - $31.16 an hour
- Full-time
- Mid-level
- Communication skills
- Employee assistance program
Quick Apply
Support Analyst
TempWorks Software —Bloomington, MN
- $40,000 - $55,000 a year
- On call
- Research
- Office
- SQL
- Health savings account
- AD&D insurance
Technology Help Specialist
University of Minnesota —Minneapolis, MN
- Online Application
- Background check
- Google Workspace
- Data analysis skills
IT Tech I
Mounds View Public Schools —Shoreview, MN
- $27.01 - $36.46 an hour
- Full-time
- Analysis skills
- Entry level
- Dental insurance
5d
Service Desk Administrator I (IT)
HR Green —Saint Paul, MN
- $49,500 - $81,000 a year
- On call
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Patient Support Services (Front Desk) Float
Oakdale OBGYN —Maple Grove, MN
- $23.24 - $32.76 an hour
- Full-time
- Float pool
- HIPAA
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Sr. Technology Support Specialist
Bridgewater Bank —Saint Louis Park, MN
- $30.90 - $34.63 an hour
- Hybrid work
- Research
- Mid-level
- Windows
- Paid holidays
- Disability insurance
Quick Apply
Intermediate Service Desk Specialist
Graco —Minneapolis, MN
- $21.92 - $38.41 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Employee stock purchase plan
- Health insurance
Desktop Support & Service Desk Technician
Northfield Hospital & Clinics —Northfield, MN
- $57,699.20 - $81,452.80 a year
- Full-time
- Hospital
- HIPAA
- Mid-level
- Free parking
- AD&D insurance
Quick Apply
7d
User Support Specialist
South St. Paul Public Schools —Saint Paul, MN
- $51,300 - $69,300 a year
- School experience
- Classroom
- Computer science
- 403(b) matching
- Health insurance
6d
Support Services Technician
Veracity Technologies —Minnetonka, MN
- 8 hour shift
- Office
- Organizational skills
- Communication skills
Quick Apply
End User Support Technician
Marmon Foodservice Technologies, Inc. —Brooklyn Park, MN
- $55,000 - $65,000 a year
- Weekends as needed
- Azure
- Research
- Office
- Paid holidays
- Dental insurance
Quick Apply
IT Support Specialist
Ordway Center for the Performing Arts —Saint Paul, MN
- $23 - $26 an hour
- Online Application
- Computer science
- Microsoft Excel
- Microsoft Outlook
Quick Apply
IT Service Desk Analyst
All Surfaces Inc. —Bloomington, MN
- $50,000 - $60,000 a year
- Mid-level
- Office
- Travel
Quick Apply
4d
IT Help Desk Support Technician
AvarTec —Coon Rapids, MN
- Full-time
- Clean driving record
- English
- Mid-level
- Opportunities for advancement
- Flexible schedule
IT Support Technician-Level 2
AvarTec —Coon Rapids, MN
- Full-time
- Clean driving record
- English
- Mid-level
- Work from home
- Opportunities for advancement

I want to receive the latest job alert for service desk support in minnesota

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk support jobs near minnesota

Service Desk Analyst 1

Netrio -
Golden Valley, MN

Quick Apply

Job Details

$50,000 - $60,000 a year

Qualifications

Technical support via phone
Phone communication
Technical documentation
Managing clients in a customer support role
Phone triage
Client interaction via phone calls

Full Job Description

Service Desk Analyst 1

FLSA Status:

Non-Exempt

Technical Services

Reports To:

Director of Service Desk

JOB SUMMARY

The Service Desk Analyst 1 position will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for creating, updating and resolving technical service requests from customers and with speed and precision. This role is on the front line for Reactive client requests, handling with a high level of accuracy and customer satisfaction.

Reactive ticket work focus of triaging support calls/emails/alerts, first call resolution on level 0 and level 1 issues and on-going collaboration with other members of Netrio’s technical team when appropriate. Proactive ticket work focuses of performing routine maintenance/monitoring tasks, service support tasks and tasks as directed.

KEY RESPONSIBILITIES

Provide phone support for helpdesk calls.
Efficiently triage and resolve service requests, minimizing errors and reducing time per service request.
Collaborate with peers and technical staff to ensure first-call completion.
Consistently meet remote support response standards on a day-to-day basis.
Ensure customer satisfaction by confirming the resolution of each service request after completion.
Work with peers and technical staff to facilitate the transition of work to the appropriate team.
Follow documented procedures and identify gaps in documentation, requesting new documentation to bridge any gaps.
Create service requests when monitoring reveals the need for technical intervention or correction, and triage based on severity.
Deploy and maintain managed service offerings for client networks.
Proactively maintain client networks remotely, in accordance with documented standards.

KEY COMPETENCIES

Customer Focus

Provide clear communication and resolution regarding service requests to ensure customer satisfaction.

Collaboration

Work effectively with peers and technical teams to ensure smooth workflow and issue resolution.

Continuous Improvement

Identify gaps in documentation and processes to enhance efficiency and service delivery.

Attention to Detail

Accurately manage and document service requests, ensuring proper tracking and resolution.

Time Management

Efficiently manage multiple service requests while ensuring timely resolutions and meeting performance metrics.

QUALIFICATIONS

Required:

Recently completed an IT training program and/or actively pursuing a 2 or 4-year degree in an IT-related field.
Ability to triage technical support calls in a call center environment.
Strong customer service skills with the ability to communicate technical information clearly to non-technical customers.
Ability to work quickly and accurately with strong attention to detail.
Ability to follow written procedures and document work thoroughly.

Preferred:

Experience in technical support or service request management in a remote support environment.
Familiarity with client network management and monitoring tools.

WORK ENVIRONMENT + BENEFITS

Netrio offers a hybrid work environment, prioritizing work-life balance, continuous learning, and a supportive team culture. We invest in our people by providing comprehensive benefits, including:

Competitive salary and bonus structure.
Comprehensive benefits package
Wellness programs and professional development opportunities.

The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

Quick Apply

Refine Your Search

service desk support jobs in minnesota

Service Desk Analyst 1

Director of Technical Services

IT Service Desk Support Specialist

Epic Help Desk

Desktop Support Technician

Support Analyst

Technology Help Specialist

IT Tech I

Service Desk Administrator I (IT)

Patient Support Services (Front Desk) Float

Sr. Technology Support Specialist

Intermediate Service Desk Specialist

Desktop Support & Service Desk Technician

User Support Specialist

Support Services Technician

End User Support Technician

IT Support Specialist

IT Service Desk Analyst

IT Help Desk Support Technician

IT Support Technician-Level 2

I want to receive the latest job alert for service desk support in minnesota

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected