Top 180 Customer service manager Jobs in Missouri

Manager, Enablement & Operations Customer Success, Services NAM
Mastercard —O'Fallon, MO
- $118,000 - $171,000 a year
- Online Application
- Training & development
- Senior level
- Paid jury duty
- Health savings account
Customer Service Support Supervisor - Midwest Core
U.S. Engineering —Kansas City, MO
- $68,000 - $95,000 a year
- Full-time
- Pass drug screening
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
8d
Account Representative Lead
Chemisphere Corp —St. Louis, MO
- $26.00 - $31.25 an hour
- Full-time
- Microsoft Excel
- ERP systems
- Research
- Paid holidays
- Disability insurance
Quick Apply
Intensive InHome Services and Intensive Family Reunification Services Specialist
Family Facets —Jefferson County, MO
- $40,000 - $44,000 a year
- Full-time
- Background check
- Experience working with individuals with developmental disabilities
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Director
Crossroads Courier —St. Louis, MO
- $125,000 - $135,000 a year
- Monday to Friday
- Up to 50% travel
- 5 years
- Bachelor of Science
- Paid holidays
- Health insurance
Quick Apply
9d
Home Office - Supervisor
StorageMart | MMS —Columbia, MO
- $25.50 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Recruiting
- Disability insurance
- Health insurance
Quick Apply
11d
Member Services Manager
THE MISSOURI BAR —Jefferson City, MO
- Email
- Computer literacy
- Writing skills
- Mid-level
Quick Apply
11d
Veterinary Practice Manager & Customer Care Coordinator
Union Veterinary Associates —Union, MO
- $51,000 a year
- Full-time
- Inventory management
- Mid-level
- Administrative experience
- Continuing education credits
- Paid time off
Quick Apply
9d
Service Supervisor
Cintas —University City, MO
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
8d
Customer Success Manager
Askinosie Chocolate —Springfield, MO
- $37,000 - $41,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Organizational skills
- Health insurance
- Paid time off
Quick Apply
1d
Membership Administrator
Tri-State Water, Power & Air —Cape Girardeau, MO
- $45,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Residential
- Paid holidays
- Health insurance
Quick Apply
14d
Route Service Manager - UniFirst
UniFirst —Kansas City, MO
- Full-time
- Computer literacy
- DOT physical examination
- Mid-level
- Profit sharing
- Health insurance
3d
Market Service Manager - UniFirst
UniFirst —Springfield, MO
- Full-time
- Computer literacy
- DOT physical examination
- Mid-level
- Profit sharing
- Health insurance
Market Service Manager - UniFirst
UniFirst —Kansas City, MO
- Full-time
- Computer literacy
- DOT physical examination
- Mid-level
- Profit sharing
- Health insurance
3d
Service Supervisor
Cintas —Springfield, MO
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Customer Service Support Supervisor - Midwest Extended
U.S. Engineering —Kansas City, MO
- $68,000 - $95,000 a year
- Full-time
- Pass drug screening
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
8d
Video System Manager
Motorola Solutions —Missouri
- $90,000 - $100,000 a year
- Full-time
- Remote
- Up to 50% travel
- 5 years
- High school diploma or GED
- Paid parental leave
- Employee stock purchase plan
Regional AfterSales Manager, Region 22
Porsche Cars North America —St. Louis, MO
- $117,000 - $145,000 a year
- Weekends as needed
- Microsoft Outlook
- Dealership
- Marketing
- Paid holidays
- Disability insurance
Customer Operations Manager
Hertz —Kansas City, MO
- $50,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health insurance
Director, Product Delivery – Onboarding
Mastercard —O'Fallon, MO
- $136,000 - $258,000 a year
- Online Application
- Senior level
- Communication skills
- Commercial
- Paid jury duty
- Health savings account
11d

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Manager, Enablement & Operations Customer Success, Services NAM

Mastercard -
O'Fallon, MO

Apply Now

Job Details

Full-time
$118,000 - $171,000 a year

Benefits

Paid jury duty
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Vision insurance
401(k) matching
Gym membership
Bereavement leave
Life insurance

Qualifications

Revenue growth
Cybersecurity threat analysis
Customer communication
Partnership strategy
Stakeholder engagement
Strategic management
Customer relationship building
Customer retention strategy
Business intelligence
Market analysis
Identifying new business opportunities
Customer satisfaction tracking
Business analysis
Account development
Training material drafting
Team development
Key Performance Indicators
Collaboration with product development teams
Business intelligence tools
Content creation for professionals
Cost analysis
Customer engagement
Intelligence analysis
Data-driven problem-solving
Business development within technology
Client growth strategy
Threat intelligence
Customer success strategy
Training & development
Senior level

Full Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Enablement & Operations Customer Success, Services NAM

Overview
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads.

This team will work collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. Key outcomes of the CS team’s work will be qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and safety of the Mastercard ecosystem.

Responsibilities
As a Regional Enablement & Operations Customer Success Manager for Services, you will support in the development and delivery of strategic priorities within the region. The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of Services network products. The role will work closely with cross functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer. The three areas of primary responsibility include: 1) customer engagement, 2) growing the business, and 3) technical and program readiness.

Customer Engagement:

Cultivate a strong customer partnership through a deep understanding of their business and managing customer health and value realization during network product launch and post-sale

Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products

Articulate key performance indicators related to cost, performance and optimization and the insights associated with them

Growing the Business:

Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products
Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings
Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data

Technical & Program Readiness:

Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition
Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products

All About You:

Skilled at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Proficient experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
Successful track record of identifying “next opportunity” for customers to further enhance the strength and value of the partnership for both parties
Experience in creative thinking and development of innovative solutions to complex customer challenges
Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level
Advanced experience working with both large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners

O'Fallon Salary Band Range 118,000-171,000
Atlanta Salary Band Range 118,000-171,000

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Apply Now

Refine Your Search

customer service manager jobs in missouri

Manager, Enablement & Operations Customer Success, Services NAM

Customer Service Support Supervisor - Midwest Core

Account Representative Lead

Intensive InHome Services and Intensive Family Reunification Services Specialist

Customer Experience Director

Home Office - Supervisor

Member Services Manager

Veterinary Practice Manager & Customer Care Coordinator

Service Supervisor

Customer Success Manager

Membership Administrator

Route Service Manager - UniFirst

Market Service Manager - UniFirst

Market Service Manager - UniFirst

Service Supervisor

Customer Service Support Supervisor - Midwest Extended

Video System Manager

Regional AfterSales Manager, Region 22

Customer Operations Manager

Director, Product Delivery – Onboarding

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