Top 17 Helpdesk technician Jobs in Morgan Hill, Ca

Support Specialist I
QOVO Solutions, Inc —Morgan Hill, CA
- $20 - $40 an hour
- Weekends as needed
- Construction site
- Inventory management
- Office
- Paid holidays
- Health insurance
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IT Help Desk Technician - Night Shift
Foxconn Industrial Internet - FII —San Jose, CA
- $88,000 - $110,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
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Desktop Support
Atomic Machines —Santa Clara, CA
- $60 - $75 an hour
- Google Workspace
- Computer Science
- Mid-level
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IT Help Desk Technician - Swing Shift
Foxconn Industrial Internet - FII —San Jose, CA
- $80,000 - $100,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
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IT Helpdesk
SBT Global, Inc. —San Jose, CA
- $31 an hour
- Contract
- Mid-level
- 4 years
- Communication skills
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IT Desktop Support
Axiom Technologies —Milpitas, CA
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
IT Support Specialist
Kier & Wright —Santa Clara, CA
- $25 - $30 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Profit sharing
- Paid holidays
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Fuel Compliance Techs & Helpers
Nwestco, LLC —Gilroy, CA
- $20 - $25 an hour
- Full-time
- Background check
- Pass drug screening
- 21 years or older
- Paid holidays
- Disability insurance
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HERS Rater Technician
Energy Masters Inc. —San Jose, CA
- $28 - $33 an hour
- Full-time
- Construction site
- Residential
- Driver's License
- Paid training
- Fuel card
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Service Technician, HVAC Repair
Sears Home Services —San Jose, CA
- $29 - $33 an hour
- Full-time
- Pass drug screening
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Service Advisor - Volvo San Jose
AutoNation —San Jose, CA
- Full-time
- Clean driving record
- Dealership
- High school diploma or GED
- Dental insurance
- Vision insurance
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Senior Low Voltage Technician
Fountaine Information Systems —San Jose, CA
- $35 - $50 an hour
- Full-time
- Clean driving record
- Management
- Driver's License
- Paid training
- Fuel card
Quick Apply
2d
Broadcom Cluster / Licensing Technician
EMR CPR LLC —San Jose, CA
- $45 - $50 an hour
- Temporary
- Analysis skills
- Senior level
Quick Apply
2d
Senior Vibration Analyst and Support Lead
Shoreline IoT —San Jose, CA
- Full-time
- Driver's License
- Bachelor's degree
- Travel
- Disability insurance
- 401(k)
Service Advisor-Acura Stevens Creek
AutoNation —Santa Clara, CA
- Full-time
- Clean driving record
- Dealership
- High school diploma or GED
- Dental insurance
- Vision insurance
Quick Apply
12d

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helpdesk technician jobs near morgan hill, ca

Support Specialist I

QOVO Solutions, Inc
Morgan Hill, CA

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Job Details

Full-time
$20 - $40 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
401(k) 4% Match
Vision insurance
401(k) matching
Flexible schedule
Paid sick time

Qualifications

Equipment service recordkeeping
ConnectWise
Knowledge management
On-site technical support
Power saws
Personal protective equipment (PPE) use
Phone communication
Inventory management
Technical documentation
Software deployment
Operations coordination
Service scheduling
Power drills
Alarm & access control systems
CCTV
Hardware maintenance
Vendor coordination
Equipment troubleshooting
Maintenance schedule management
User training (technical support)
Managing clients in a customer support role
Dispatching
Bucket operation
Internal employee customer service
Driving
System testing
Supply chain returns management
Customer relationship management
Customer support ticket management
Security systems

Full Job Description

ROLE SUMMARY

The Support Specialist I assists in maintaining IT systems, ensuring smooth daily operations, and delivering high-quality support to internal teams and clients. This role is responsible for managing the helpdesk ticket queue, coordinating service work, and supporting technicians in completing assigned tasks.

KEY RESPONSIBILITIES

Technical Support & Ticket Management

Evaluate and define technical requirements for service tickets, projects, and existing client systems.
Prepare and document technical details for service requests.
Maintain and manage the helpdesk ticket queue to ensure timely resolution.

Communication & Coordination

Communicate consistently with clients, staff, vendors, and contractors regarding support tickets.
Dispatch technicians and coordinate service appointments.
Collaborate with sales, project management, installers, and vendors throughout the service lifecycle.

Service Execution & Operations

Prepare materials, hardware, and parts for service appointments.
Develop and manage service schedules to ensure efficiency.
Create clear scopes of work for technicians.
Provide technical support to field teams during service appointments.
Ensure technician readiness and compliance with technical requirements.
Maintain accurate records of completed work.

Process & Inventory Management

Manage the RMA process to ensure timely returns and avoid unnecessary charges.
Identify and evaluate alternative products and solutions based on cost, technical needs, and timelines.

Internal IT Support

Assist with deployment and maintenance of internal systems, including networks, servers, and software.
Support testing and rollout of new technology solutions.
Independently complete assigned tasks related to internal technology improvements.

Training & Development

Train and support employees when skill gaps are identified.
Provide occasional training to clients as part of support services.
Stay up to date on new technologies, systems, and hardware.
Partner with teams and management to support overall business operations.

PREFERRED:

1+ years of customer support experience
1+ years of experience supporting surveillance and access control systems

Working knowledge of the following:

CCTV system components
Remote system troubleshooting
Burglar and fire alarm troubleshooting
Networking

SKILLS AND ABILITIES

Experience with the following Software:

Fluke LinkWare / LinkWare Live
Trainual (web-based knowledge base platform)
Scribe (documentation and how-to tool)
Fieldwire (project management platform)
ConnectWise (CRM platform)

ENVIRONMENT AND PHYSICAL DEMANDS

Environmental Conditions

Office Environment (90%)

Work extensively with computers and phones
Answer incoming calls and make outgoing calls
Lead customer training sessions for newly installed systems
Maintain a flexible schedule, including occasional nights and weekends

Site Work and Off-Site Training (10%)

Travel occasionally to job sites by vehicle
Walk on various terrains and in different weather conditions
Navigate both paved and unpaved customer sites
Work on active construction sites using appropriate PPE (hard hat, steel-toed boots, etc.)

PHYSICAL DEMANDS

The physical demands listed below are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Sit for extended periods of time
Use hands and fingers to handle, feel, and operate equipment
Reach with arms and hands
Communicate effectively (talk and hear)
Stand and walk for extended periods
Lift and/or move up to 40 pounds
Hold up to 25 pounds overhead
Drive a vehicle for extended periods
Walk on various terrains and in different weather conditions
Climb ladders
Operate aerial lifts
Use power tools, including drills and saws

QOVO Solutions, Inc. is an Equal Opportunity Employer

QOVO Solutions, Inc. is an equal opportunity, affirmative action employer, committed to all state and federal regulations and prohibits discrimination based on gender, race, sexual orientation, national origin, disability, marital status, age, religion, veteran status, or other protected status.

BENEFITS

$20-$40hr
Medical insurance (HMO and PPO options), dental, and vision coverage (50% employer-paid)
401(k) retirement plan with 4% company match
Paid vacation (80 hours accrued after probationary period)
Paid sick time (40 hours accrued)
7 fully paid holidays

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Refine Your Search

helpdesk technician jobs in morgan hill, ca

Support Specialist I

IT Help Desk Technician - Night Shift

Desktop Support

IT Help Desk Technician - Swing Shift

IT Helpdesk

IT Desktop Support

IT Support Specialist

Fuel Compliance Techs & Helpers

HERS Rater Technician

Service Technician, HVAC Repair

Service Advisor - Volvo San Jose

Senior Low Voltage Technician

Broadcom Cluster / Licensing Technician

Senior Vibration Analyst and Support Lead

Service Advisor-Acura Stevens Creek

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