Information Technology Technician
Closing Date: 07/22/2026
Definition:
The Department of Information Technology Department is seeking a talented individual to fill the position of Information Technology Technician (Events).
Comprised of two colleges, West Valley College and Mission College, we are located in the heart of Silicon Valley. Our staff and faculty are among the most qualified in the state and our students appreciate our two colleges for our friendly staff and supportive atmosphere.
Under the direction of the Director of Educational Technology Services, this position will perform responsible technical duties related to instructional and classroom technology; provide project support for new and modified systems; and to install and configure audio visual, computers, and related peripheral equipment.
Applicants who possess the knowledge, skills and life experiences to address the cultural and educational needs of a diverse student population are encouraged to apply.
Assignment:
100% of full time, 37.5 hours per week, 12 months per year, with anticipated start date of September 14, 2026. Schedule may change to include some evening or weekend hours, as needed. This position is a member of the West Valley-Mission Classified Employees Association (WVMCEA), Office, Technical & Business Services Employee Unit.
Work Location: Mission College, Santa Clara, CA
Salary and Benefits:
Anticipated Hiring Range:
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$9,817.67 -$10,734.17 monthly (WVMCEA Salary Schedule, Range 72, Steps A-C).
Benefits include:
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Employer-contributed medical, dental and vision for employee, spouse, and/or dependents.
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Employer-paid long term disability for employee.
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Voluntary life insurance.
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14 paid holidays, plus 1 floating holiday annually; paid non-workdays between Christmas and New Year.
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12 days vacation leave accrued annually; rate increases step-wise up to maximum 22 days vacation leave accrued annually.
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12 days sick leave accrued annually.
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Personal necessity leave and personal business leave.
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Educational growth incentive program from $45 to $225 monthly.
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1000 longevity award annually after 10 years of service and $1,500 longevity award annually after 15 years of service.
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CalPERS retirement.
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Position is union affiliated with required dues.
Minimum Qualifications:
Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
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Education: Equivalent to an Associates degree from an accredited college with major coursework in instructional systems or a related field.
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Experience: Two years of responsible technical instructional technology experience.
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Understanding of, and sensitivity to the diverse academic, socio-economic, ethnic, religious and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff.
Desired Qualification:
The ideal candidate will also possess the following desired qualification(s):
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Experience providing audiovisual and event technology support in higher education, performing arts, conference, or corporate event environments.
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Experience operating, configuring, and troubleshooting audiovisual systems, including projection, sound reinforcement, video conferencing, digital signage, and classroom technology.
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Experience coordinating technical support for live events, meetings, performances, commencements, and special events.
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Experience supporting audiovisual control systems such as Q-SYS, Crestron, Extron, Biamp, or similar platforms.
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Experience supporting Zoom, Microsoft Teams, lecture capture, livestreaming, and hybrid event technologies.
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Experience supporting desktop and laptop computers, instructional software, and related technology used in classrooms, labs, and event spaces.
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Experience maintaining audiovisual and computing equipment inventories and coordinating equipment deployment, replacement, and lifecycle management.
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Demonstrated commitment to providing exceptional customer service and technical support to faculty, staff, students, and community members in fast-paced, customer-facing environments.
Knowledge and Abilities:
Knowledge of:
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Basic instructional technology systems related to area of assignment.
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Basic operational characteristics of instructional technology related to area of assignment such as to computers, mobile devices, audio visual, network and communication systems.
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Basic methods, tools, and techniques of testing, troubleshooting, problem solving and maintenance of hardware and software related to instructional technology.
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Principles and practices related to area of assignment such as to computers, mobile devices, audio visual, network and communication systems.
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Principles and techniques of advanced troubleshooting related to area of assignment such as to computers, mobile devices, audio visual, network, communication systems and other media.
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Principles and practices of project management and workflow process.
Ability to:
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Troubleshoot problems related to area of assignment such as to computers, mobile devices, audio visual, network and communication systems; identify and locate the source of the problem; diagnose problem and develop logical, reliable solutions; and initiate corrective actions.
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Install, maintain, repair and modify a variety of computer equipment, software, audio visual, communications and electronic equipment and systems.
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Train less experienced staff.
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Write procedures and documentation for problems, solutions and standards.
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Read, comprehend and retain technical information related to area of assignment.
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Perform instructional technology hardware and software customer support duties.
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Intermittently review documents related to department operations; observe, identify and problem solve procedural issues.
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On a continuous basis, sit at a desk for long periods of time. Intermittently walk, bend, or stoop while installing/repairing equipment; twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use keyboard to communicate through written means; and lift or carry weight of 30 pounds or less.
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Learn the operations and functions of an assigned business unit.
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Learn to troubleshoot problems related to area of assignment such as to computers, mobile devices, audio visual, network and communication systems; identify and locate the source of the problem; diagnose problem and develop logical, reliable solutions; and initiate corrective actions.
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Learn to install, maintain, repair and modify a variety of computer equipment, software, audio visual, communications and electronic equipment and systems.
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Learn to write procedures and documentation for problems, solutions and standards.
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Track service requests and trouble reports and ensure problems are resolved.
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Communicate technical issues to individuals with varying degrees of information technology knowledge.
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Organize and manage multiple priorities and perform a variety of work assignments.
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Provide on-call service during off hours, evenings, weekends and holidays.
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Use sound judgment in recognizing scope of authority.
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Maintain regular attendance and adhere to prescribed work schedule to conduct job responsibilities.
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Utilize appropriate safety procedures and practices for assigned duties.
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Communicate effectively orally and in writing.
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Relate effectively with people of varied academic, cultural and socio-economic backgrounds using tact, diplomacy and courtesy.
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Establish and maintain effective, cooperative and collaborative working relationships with others.
Examples of Duties and Responsibilities:
Duties may include, but are not limited to, the following:
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Plan, prioritize, and review the work of staff assigned to a variety of information technology support duties.
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Develop schedules and methods to accomplish assignments ensuring work is completed in a timely and efficient manner.
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Participate in evaluating the activities of staff, recommending improvements and modifications.
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Provide and coordinate staff training; work with employees to correct deficiencies.
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Implement and maintain systems to support faculty and staff computers remotely.
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Provide assistance to customers with both desktop and server technologies.
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Perform the most difficult and complex work related to implementation and maintenance of district client server technologies.
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Build and maintain positive working relationships with co-workers, other district employees and the public using principles of good customer service.
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Foster an environment that embraces diversity, integrity, trust, and respect.
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Be an integral team player, which involves flexibility, cooperation, and communication.
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Perform related duties as assigned.
Working Conditions:
Other Duties:
Application Information:
Physical Demands:
Applicant Information:
APPLICATION INFORMATION:
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Interested applicants must submit online all materials requested, including: (1) A completed online West Valley-Mission Community College District application; (2) Supplemental application questions; (3) Resume; (4) Unofficial copies of transcripts, if requested; (5) Cover letter and/or reference list, if requested; and (6) Any requested licenses or certificates, if applicable.
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All sections of the online application, including Education and Educational Work History, must be completed thoroughly.
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Supervisor(s) name(s) and telephone numbers must be included in the application.
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Incomplete applications will not be considered.
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Do NOT send unrequested materials. Unrequested materials will be removed from your application and will not be used for consideration of employment.
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The employment application and supporting documents represent you; it is to your advantage to fill out the application form carefully and completely.
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If you have a question that isnt covered in our FAQs, please contact us at [email protected].
ABOUT TRANSCRIPTS:
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If a minimum requirement is possession of a degree, then a copy of transcripts is required to be included with your application to verify the degree being awarded. If no transcripts are included or the transcript does not show a degree conferred AND degree conferred date, the application may be screened as not meeting minimum requirements, the application may be screened as not meeting minimum requirements.
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Should the minimum qualifications state "any combination equivalent to," then additional relevant work experience may substitute for education. In this case, please upload a document stating such in the Required Transcripts document field.
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Degrees must have been awarded by a college or university accredited by an accrediting body recognized by the U.S. Council on Post-Secondary Accreditation and/or the U.S. Department of Education.
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Candidates with degrees earned outside of the United States must provide official certification of equivalency to U. S. degrees by a certified U. S. credential review service, must have a U.S. evaluation (course by course of the transcripts) and must be submitted with this online application.
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If you do not have an electronic version of the transcript, you can get it scanned at an office supply or copy store; then attach the electronic version of your transcript to this online application.
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Copies of diplomas, grade reports, graduation petitions, transcript evaluations requests, or similar documents WILL NOT be accepted in lieu of transcripts.
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When uploading transcripts, please ensure they are NOT encrypted, secured, or password-protected or they will be rejected by the system.
For reasonable accommodations and assistance, contact:
Office of Human Resources, Attn: Recruitment
14000 Fruitvale Ave, Saratoga, CA 95070
Phone: (408) 741-2174 Fax: (408) 741-2564
Email:
[email protected]
SELECTION PROCESS INFORMATION:
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After the deadline date, a committee will review and evaluate applications and supporting materials to select the applicants to be interviewed. Meeting the minimum qualifications does not assure the candidate an interview.
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All candidates will receive an e-notification to acknowledge receipt of their application materials. If not contacted within 3-6 weeks following the close of the recruitment, no suitable match was determined at this time.
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Travel expenses to attend first-level interview are the responsibility of the candidate.
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Application materials become the property of the District and will not be returned or duplicated.
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The district may choose to re-advertise or indefinitely delay filling a position. Some positions may include first and second level interviews.
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The district reserves the right to contact former, current, the most recent employers, and others to investigate past employment records of applicants.
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Any tentative verbal offer of employment is contingent upon formal approval of the college Governing Board.
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Upon hire the successful candidate must provide the required documents of identity and authorization to work and attest he/she is authorized to work in the United States.
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The district does not provide visa sponsorship.
EEO STATEMENT:
West Valley-Mission Community College District is an Equal Opportunity Employer that seeks to employ a diverse workforce who will contribute to an inclusive and welcoming educational and employment environment. The District is committed to nondiscrimination on the basis of ethnic group identification, race, color, national origin, religion, age, sex, physical disability, mental disability, genetic information, ancestry, gender identity, gender expression, sexual orientation, language, accent, citizenship status, transgender status, parental status, marital status, economic status, military or veteran status, and medical condition consistent with applicable federal and state laws.
Special Instructions to the Applicant:
Posting Number: FY22/23-344FT
Open Date: 06/29/2026
Close Date: 07/22/2026
Open Until Filled: No
For more information on this position and to apply, please visit our website at the following link: wvm.peopleadmin.com
West Valley-Mission Community College District is an Equal Opportunity Employer.
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