Top 43 Customer relations manager Jobs in Muskegon Mi

CUSTOMER RELATIONS MANAGER
Century Complete —Muskegon, MI
- Remote
- Microsoft Excel
- Mid-level
- Residential
Quick Apply
Customer Account Manager
Howmet Aerospace —Whitehall, MI
- Full-time
- Microsoft Outlook
- Up to 50% travel
- Bachelor's degree
Quick Apply
Account Manager - Client Service Professional
Landscape Design Services, Inc. —Holland, MI
- Weekends as needed
- Spanish
- Pass drug screening
- English
- Profit sharing
- Health insurance
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6d
Account Manager
Rent A Center —Muskegon, MI
- $14.45 - $17.00 an hour
- Full-time
- 18 years or older
- Clean driving record
- Sales
- Health savings account
- Disability insurance
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2d
Sales Manager - Midwest US
Romet Limited Canada —United States
- Remote
- Mid-level
- Travel
- Organizational skills
- AD&D insurance
- Disability insurance
Sales Manager - Prepress - North America
XSYS Global —United States
- From $110,000 a year
- Full-time
- Background check
- Up to 50% travel
- 5 years
- Health savings account
- Health insurance
Quick Apply
9d
Client Success Manager
Nova Virtual Solutions —United States
- From $22 an hour
- Full-time
- Remote
- English
- Mid-level
- US work authorization
Quick Apply
10h
Business Development Manager
All States Ag Parts, LLC. —United States
- Full-time
- Up to 50% travel
- 5 years
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
National Account Manager - Foodservice
Schweid & Sons —United States
- $140,000 - $175,000 a year
- Remote
- Microsoft Word
- 5 years
- Continuous improvement
- Paid holidays
- Health insurance
Account Manager
Siegwerk Druckfarben AG & Co. KGaA —United States
- Online Application
- Microsoft Word
- Mid-level
- Bachelor's degree
Account Manager
Siegwerk Druckfarben AG & Co. KGaA —United States
- Online Application
- Microsoft Word
- Mid-level
- Bachelor's degree

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Sales Account Manager
VDA Labs —Grand Rapids, MI
We deliver end-to-end solutions—including penetration testing, application security, security engineering, governance/risk/compliance (GRC), managed security…
$50,000 - $150,000 a year
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Business Development Manager ( New Customer Acquisition)
Bauer Sheet Metal & Fabricating, LLC —Muskegon, MI
Since 1932, our Muskegon facility has delivered elite custom metal fabrication, heavy structural layouts, and field installations.
$110,000 - $120,000 a year
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Account Manager
ABI Document Support Services —Columbus, OH
Consistent client engagement through calls, meetings, and trainings. Experience managing multiple accounts and driving account growth.
$80,000 - $95,000 a year
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Lead Sales Associate
Bee Telos —Columbus, OH
Support recruiting efforts and help identify and develop new talent. The Lead Sales Associate will focus initially on new business development, client…
$60,000 - $70,000 a year
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8d

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customer relations manager jobs near muskegon mi

CUSTOMER RELATIONS MANAGER

Century Complete -
Muskegon, MI

Quick Apply

Job Details

Qualifications

High school diploma or GED

Full Job Description

What You'll Do:

The Customer Relations Manager works closely with our home buyers on all customer service and warranty issues, ensuring a positive homebuying experience.

The Customer Service Manager will support our West Michigan and Northwest Indiana communities in Grand Rapids, Valparaiso, Holland and Muskegon.

At least 2 years of related experience and in residential customer service/home warranty is required for this position.

Your Key Responsibilities Include:

Manage all activities that involve Homeowners, prospective buyers, trades, and division staffing.
Remain in compliance with the Company's policies and procedures.
Resolve all customer issues with appropriate team members and trade partners.
Accept full responsibility for each Homeowner within the assigned project spanning from the close of escrow to the home's statute of limitations.
Follow through on all customer issues.
Monitor and intercede on the progress and completion of all repairs by trade partners and assigned personnel.
Responsible for the presentation of a professional image.
Visit each buyer at the New Buyer Orientation (NBO) and the Pre-Drywall Orientation (PDO).
Ensures that the Homeowner is educated on all products and warranties within the home.
Thoroughly explain the Company's Limited Warranty to each Homeowner.
Ensure the Homeowner is fully aware of the policies and procedures in requesting customer service and emergency service.
Facilitate a timely response, execution, and completion of all customer issues.
Communicate any necessary work to the Customer Relations Coordinator.
Participates in root-cause analysis of issues and sends recommendations to the manager.
Manage trades to complete service requests and ensure customer satisfaction.
Perform service-related tasks as requested (adjustments and repairs).
Establish and maintain positive internal and external customer relationships.
Determine trade accountability for back charges and POs.
Authorize payment for work performed within approval limits.
Follow applicable legal protocol and process necessary workflow.
Provide leadership with regular updates on escalated issues.
Review and support Century's Construction Standards.
Perform other duties as needed or assigned.

What You Have:

Outstanding Customer Service skills.
An excellent communicator with a professional, friendly demeanor.
Ability to stay calm under stressful circumstances.
Highly proficient in Microsoft applications (Excel, PowerPoint, Word).

Your Education and Experience:

Experience in the Construction or Homebuilding industry is strongly preferred.
2+ years of related experience and in residential customer service/home warranty.
High School/GED required. A college degree is preferred but not required.

About Century Complete

Our mission of More Home, Less Money® is only possible with the best talent in the industry. If that's you, if you're a self-starter, changemaker, and thoughtful collaborator ready to take your career to the next level, then apply today!

As one of the nation's largest homebuilders and an industry leader in online home sales, we strive to create thriving, enduring neighborhoods with lasting livability, focusing on building sustainable, affordably priced homes for our customers while reducing our carbon footprint. For team members, our goal is to provide the resources, opportunities, and benefits needed to build successful, rewarding careers.

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customer relations manager jobs in muskegon mi

CUSTOMER RELATIONS MANAGER

Customer Account Manager

Account Manager - Client Service Professional

Account Manager

Sales Manager - Midwest US

Sales Manager - Prepress - North America

Client Success Manager

Business Development Manager

National Account Manager - Foodservice

Account Manager

Account Manager

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