Top 1897 Club manager Jobs in Napa, Ca

Membership & Guest Services Manager
STAGS LEAP WINE CELLARS LLC —Napa, CA
- $95,000 - $105,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- AD&D insurance
- Disability insurance
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Event Planning Manager
Andaz Napa —Napa, CA
- $70,000 - $80,000 a year
- Full-time
- Customer service
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Hospitality & Events Manager - Mumm Napa
Trinchero Family Estates —Napa, CA
- $95,000 - $120,000 a year
- Part-time
- Marketing
- English
- Analysis skills
- Profit sharing
- Disability insurance
Front Office Manager
The Westin Verasa Napa —Napa, CA
- $70,000 - $80,000 a year
- Weekends as needed
- No education required
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
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Senior Marketing Manager
Napa First Street —Napa, CA
- $100,000 - $110,000 a year
- Full-time
- Merchandising
- Hotel
- Analysis skills
- Health insurance
- Dental insurance
12d
General Manager - Napa
We Ship Express, INC. —Napa, CA
- $120,000 - $160,000 a year
- Full-time
- 5 years
- Analysis skills
- Senior level
- Health savings account
- AD&D insurance
Marketing Manager
The Estate Yountville —Yountville, CA
- $125,000 a year
- Inventory management
- Ability to walk for extended periods
- 3 years
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Wine Club Program Manager
Cline Family Cellars & Jacuzzi Family Vineyards —Sonoma, CA
- $70,000 - $80,000 a year
- Full-time
- Clean driving record
- Marketing
- Inventory management
- Paid holidays
- Health insurance
12d
Human Resources Manager
Pina Vineyard Management, LLC —Napa, CA
- $85,000 - $110,000 a year
- Weekends as needed
- 5 years
- Mid-level
- Office
- Health insurance
- Dental insurance
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Supervisor, Procurement - IT Procurement
Inland Empire Health Plan —California
- $104,041.60 - $137,841.60 a year
- Full-time
- Hybrid work
- Office
- High school diploma or GED
- Supervising experience
- Disability insurance
- Health insurance
Napa Branch - Relationship Manager
Golden 1 Credit Union —Napa, CA
- $24.11 - $31.00 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
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Project Manager
Eleven Engineering Inc. —Petaluma, CA
- $120,000 - $160,000 a year
- Full-time
- Microsoft Outlook
- Construction site
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
Branch Manager
Cagwin & Dorward —Petaluma, CA
- $115,000 - $140,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Funding Supervisor
National Seating & Mobility, Inc. —California
- Microsoft Outlook
- Mentoring
- Senior level
- Disability insurance
- 401(k)
Quick Apply
Engineering Project Manager
E Tech Group —Napa, CA
- $120,000 - $160,000 a year
- Bachelor of Science
- Engineering
- System design
- Paid holidays
- Health insurance
Quick Apply
Assistant Program Manager
Cornerstone Community Homes —San Rafael, CA
- From $68,640 a year
- Full-time
- Background check
- Experience working with individuals with developmental disabilities
- Clean driving record
- Health insurance
- 401(k)
Quick Apply
Parts Manager
Victory Dealer Group —Petaluma, CA
- $68,000 - $72,000 a year
- Full-time
- Management
- Sales
- Dealership
Quick Apply
Wireless Sales Manager
PRE-US —Napa, CA
- $21 - $23 an hour
- Full-time
- Mid-level
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
5d
Homeless Outreach Counselor Case Manager
Center Point, Inc —San Rafael, CA
- $28 - $33 an hour
- 8 hour shift
- Mid-level
- Residential
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Construction Manager
Eleven Engineering Inc. —Petaluma, CA
- $120,000 - $150,000 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply

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club manager jobs near napa, ca

Membership & Guest Services Manager

STAGS LEAP WINE CELLARS LLC
Napa, CA

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Job Details

Full-time
$95,000 - $105,000 a year

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching
Opportunities for advancement
Paid sick time

Qualifications

Wine industry
Microsoft Excel
Customer relationship building
Microsoft Outlook
Managing teams in a customer support role
Employee relationship building
Managing hospitality teams
Metrics Reporting
Team development
Hiring
Key Performance Indicators
Professional development support
Team training
Sales management systems proficiency
Leading team collaboration initiatives
Newsletters (communication methods)
Management reporting
Managing projects
CRM system proficiency
Order issue resolution
General management
Analytics

Full Job Description

Description:

Summary of Position: Responsible for the day-to-day operations of Stag’s Leap Wine Cellars, Antinori Napa Valley, Col Solare, and 26Generazioni membership programs and general customer service. This role develops and manages the Membership & Guest Services team, which delivers outstanding service while driving both wine sales and membership retention.

Classification: Full-Time, Salary/Exempt

Compensation: $95,000 - $105,000/year

Reports to: Director of Membership & Private Client Sales

Essential Duties:

Oversee the Membership & Guest Services team, ensuring they provide exceptional membership and general customer service support for Stag’s Leap Wine Cellars, Antinori Napa Valley, Col Solare, and 26Generazioni.
Support the team in acquiring new and retaining existing club members through proactive customer engagement, follow-up, and outstanding customer service across all interactions (phone, email, and in-person hosting as needed).
Develop and manage team incentive plans and provide monthly reports to payroll for processing.
Manage the execution of membership releases, including inventory volume planning, Commerce 7 club package setup, member communication, processing, and order resolution.
Oversee the development and distribution of release newsletters, digital newsletters, transactional emails, and membership event emails.
Collaborate closely with the DTC Operations Manager to address membership inventory needs, compliance updates, and pre-release checks.
Ensure all membership information, including collateral and online content, is current and accurate.
Lead the team in delivering exceptional customer service via phone and email, resolving shipping issues for club, tasting room, and web orders. Ensure timely communication with customers regarding delivery exceptions, weather holds, and order delays.
Hire, train, coach, and support the Membership & Guest Services team. Oversee team communication, scheduling, timecard approvals, annual performance reviews, and coordinate team meetings and individual check-ins.
Track and regularly report on membership metrics and key performance indicators.
Maintain regular communication with visitor center teams and management to keep them informed about membership events, release information, and membership incentives.
Partner with Special Events and Hospitality on successful events and promotions.
Complete other assignments and special projects as assigned.

Requirements:

Experience managing a club membership program is required.
Experience in the luxury goods sector is highly desirable.
Strong understanding of wine club membership models and DTC wine shipping best practices.
Exceptional leadership and team management skills with experience in hiring, training, and developing staff.
Strong customer service orientation with a proven ability to resolve issues efficiently and effectively.
Excellent verbal and written communication skills.
Proficiency in using CRM (e.g., Commerce 7) and fulfillment systems.
Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.
Analytical skills to track and report on key performance indicators and membership metrics.
Ability to work collaboratively across departments and build strong relationships with internal and external stakeholders.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Benefits:

Medical, Dental, and Vision
Supplemental Insurance available
Employer paid Life, AD&D, and STD
401k Plan w/match
Paid Vacation Time
Paid Sick Time
Opportunity for career advancement and continued education

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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Refine Your Search

club manager jobs in napa, ca

Membership & Guest Services Manager

Event Planning Manager

Hospitality & Events Manager - Mumm Napa

Front Office Manager

Senior Marketing Manager

General Manager - Napa

Marketing Manager

Wine Club Program Manager

Human Resources Manager

Supervisor, Procurement - IT Procurement

Napa Branch - Relationship Manager

Project Manager

Branch Manager

Funding Supervisor

Engineering Project Manager

Assistant Program Manager

Parts Manager

Wireless Sales Manager

Homeless Outreach Counselor Case Manager

Construction Manager

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