Top 2447 Lead Jobs in Naperville, Il

Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
Quick Apply
9d
AidQuest (Chat) Caregiver Leads (corp paid)
Senior Helpers - Des Plaines —Des Plaines, IL
- Full-time
- Mid-level
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Lead Executive Assistant
Edward Don & Company —Woodridge, IL
- From $100,000 a year
- Microsoft Outlook
- Writing skills
- Office
1d
HVAC Lead Installers
G & R Heating and Cooling —Elgin, IL
- $75,000 - $90,000 a year
- Full-time
- Clean driving record
- Customer service
- Mid-level
- Fuel card
- Health insurance
Quick Apply
ERP Enablement Lead (with WMS experience)
Moesle Meats —Chicago, IL
- $85,000 - $105,000 a year
- Full-time
- Background check
- Spanish
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Lead Diesel Technician
Runforest inc —Joliet, IL
- $60,000 - $100,000 a year
- Full-time
- Management
- Heavy lifting
- Customer service
- Referral program
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4d
Excavation Lead/Sewer and drain Tech
Restore Plumbing and Drain —Elgin, IL
- $85,000 - $175,000 a year
- Full-time
- Clean driving record
- Construction site
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
6d
Fire & Water Mitigation Lead Technician
SERVPRO of Wheaton/Glen Ellyn —Naperville, IL
- $20 - $25 an hour
- Full-time
- Background check
- Management
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Lead Maintenance Technician
LV PROPERTY MANAGEMENT —Lombard, IL
- $23 - $26 an hour
- On call
- Background check
- Customer service
- 5 years
Quick Apply
Medical Equipment Lead Installer
CME Corp —Roselle, IL
- $22 - $24 an hour
- 8 hour shift
- Carpentry
- Background check
- Management
- Paid holidays
- Disability insurance
Quick Apply
8d
Lead Teacher (0-3yr)
Chicago Commons —Chicago, IL
- $60,401 - $64,766 a year
- Full-time
- Background check
- School experience
- Classroom
- Health savings account
- Health insurance
Quick Apply
Lead Installer and Low voltage Security Technician
Forest Security Inc —River Grove, IL
- From $30 an hour
- Full-time
- Clean driving record
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
10d
Salon Manager/Stylist- Lead a Team. Grow a Business. Build a Career.
Riverside PLLC - doing business as Great Clips —Bolingbrook, IL
- $26 - $34 an hour
- Full-time
- Barbering License
- Cosmetology License
- Mid-level
- Paid training
- Health insurance
Quick Apply
3d
Lead Teacher
Palos Park Episcopal Day Care and Learning Center —Palos Park, IL
- $17 - $19 an hour
- Full-time
- Classroom
- Childcare
- CPR Certification
- 401(k)
- Tuition reimbursement
Quick Apply
Co-Lead Preschool 3's Teacher
Little Angels Christian Preschool —Barrington, IL
- $16 - $18 an hour
- Part-time
- School experience
- Teaching Certification
- English
- Paid time off
- Employee discount
Quick Apply
3d
Preschool Lead Teacher
YMCA of Metropolitan Chicago —Downers Grove, IL
- $43,888 a year
- Full-time
- Classroom
- Current TB test
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
Lead Glazier
Geneva Glass Works —Geneva, IL
- $25 - $35 an hour
- Full-time
- Clean driving record
- Construction site
- Mid-level
- Paid holidays
- On-the-job training
Quick Apply
Maintenance Lead
Onward Neighborhood House —Chicago, IL
- $50,000 - $60,000 a year
- Weekends as needed
- Background check
- School experience
- Spanish
- Health insurance
- Dental insurance
Quick Apply
Lead Preschool Teacher
Valeo Academy —Hoffman Estates, IL
- $32,000 - $36,000 a year
- Full-time
- School experience
- Classroom
- Preschool
- Health insurance
- Dental insurance
Quick Apply
Floor Lead
Sukoshi Mart —Oak Brook, IL
- From $19 an hour
- Part-time
- Mid-level
- In-person
- 1 year
- Employee discount
Quick Apply

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lead jobs near naperville, il

Customer Service Lead

Advanced Purification Engineering Corporation
Rosemont, IL

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Job Details

Full-time
$110,000 - $130,000 a year
9 days ago

Benefits

Dental insurance
Paid time off
Vision insurance

Qualifications

Incident Escalation

Full Job Description

Description: The Customer Service Lead is responsible for supporting the day-to-day execution of customer service operations across phone, email, chat, marketplace, social, and digital channels. This role helps ensure a consistent, high-quality customer experience while driving operational excellence, team performance, issue resolution, and continuous improvement. The Lead serves as a hands-on partner to the service team, helping identify customer trends, address escalations, improve workflows, and deliver service outcomes that strengthen customer loyalty and trust.

Responsibilities:

Customer Experience & Service Execution

Support execution of customer service standards across all customer touchpoints.
Monitor customer feedback, complaints, and service trends and escalate recurring issues.
Help identify opportunities to reduce customer friction and improve satisfaction and retention.
Promote a customer-first mindset across daily operations.

Operations & Performance

Monitor service queues, response times, resolution times, backlog, and escalations.
Support quality assurance efforts and service-level performance.
Analyze service metrics and trends to identify opportunities for improved performance.
Assist in resolving complex customer issues and escalations.

Team Coaching & Development

Provide day-to-day guidance, coaching, and support to customer service representatives.

Assist with onboarding, training, and knowledge-sharing activities.

Reinforce performance expectations, accountability, and service excellence.
Foster a positive, collaborative, and customer-focused team culture.

Process Improvement & Systems Support

Identify workflow inefficiencies and recommend process improvements.
Support adoption and optimization of customer service platforms, CRM tools, and knowledge management systems.
Partner with leadership to improve reporting, documentation, and operational visibility.
Help drive initiatives that improve productivity, consistency, and customer outcomes

Cross-Functional Partnership

Collaborate with Operations, Supply Chain, Marketing, Sales, Product, and IT teams to resolve customer-impacting issues.
Share customer insights and service trends to support business improvement efforts.
Support implementation of initiatives that enhance the overall customer experience.

Qualifications:

4–6+ years of customer service, customer experience, ecommerce, or contact center experience.
Previous experience serving as a team lead, senior representative, supervisor, or informal people leader preferred.
Strong experience with CRM and customer service platforms.
Demonstrated ability to manage escalations, prioritize competing demands, and drive issue resolution.
Strong communication, coaching, problem-solving, and organizational skills.
Bachelor's degree preferred or equivalent work experience.

About Us

The PurePlay business is a growing portfolio of purpose-driven water filtration brands and part of Culligan International, a private-equity held company based in Rosemont, Illinois.

Our PurePlay brands serve a shared mission: to make clean, great-tasting, and contaminant-free water accessible in every household.

APEC Water is our flagship brand, widely trusted by professionals and discerning consumers alike for its uncompromising performance, rigorous engineering, and industry-leading reverse osmosis systems.
Express Water brings bold design and modern simplicity to everyday households, delivering powerful water filtration in sleek, user-friendly formats—designed for DIY installers and first-time buyers alike.
CuZn extends our professional-grade portfolio with performance-focused specialty filters, while
Pure Blue delivers reliable, accessible solutions tailored for value-seeking families looking for high-quality hydration with minimal complexity.

Across the portfolio, we combine technical credibility with consumer-first thinking—creating products that are engineered to perform, built to last, and positioned to win in every channel.

Target Salary Range: $110,000 - $130,000 per year plus bonus. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).

Experience

Required

4 - 6 years: customer service, customer experience, ecommerce, or contact center experience

Education

Preferred

Bachelor of Science or better in Business or related field

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

lead jobs in naperville, il

Customer Service Lead

AidQuest (Chat) Caregiver Leads (corp paid)

Lead Executive Assistant

HVAC Lead Installers

ERP Enablement Lead (with WMS experience)

Lead Diesel Technician

Excavation Lead/Sewer and drain Tech

Fire & Water Mitigation Lead Technician

Lead Maintenance Technician

Medical Equipment Lead Installer

Lead Teacher (0-3yr)

Lead Installer and Low voltage Security Technician

Salon Manager/Stylist- Lead a Team. Grow a Business. Build a Career.

Lead Teacher

Co-Lead Preschool 3's Teacher

Preschool Lead Teacher

Lead Glazier

Maintenance Lead

Lead Preschool Teacher

Floor Lead

I want to receive the latest job alert for lead in naperville, il

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