Top 36 Assistant front office manager Jobs in Nashville Tn

Assistant Front Office Manager
Marriott International, Inc —Nashville, TN
- $79,000 - $97,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
7d
Assistant Front Office Manager
Grand Hyatt Nashville —Nashville, TN
- $60,000 a year
- Full-time
- Mid-level
- Hotel
- Supervising experience
- Health savings account
- Disability insurance
Quick Apply
7d
Assistant Front Office Manager
Loews Vanderbilt Hotel —Nashville, TN
- Weekends as needed
- Mid-level
- Hotel
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Front Desk Receptionist
Jarvis Signs —Madison, TN
- $20 - $26 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
8d
Operations Manager
The Mary Parrish Center —Nashville, TN
- $50,000 - $58,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Health insurance
Quick Apply
11d
Executive Assistant to the Chief Operating Officer and Vice President of Legislative and Governmental Affairs
NASBA —Nashville, TN
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
- Free parking
- Paid holidays
7d
Asst Guest Services Manager - Hilton Brentwood - Brentwood, TN
Hotel Equities —Brentwood, TN
- $50,000 a year
- Weekends as needed
- Inventory management
- Mid-level
- Hotel
- Paid holidays
- Health insurance
Quick Apply
14d
Assistant Property Manager
Urban Housing Solutions Inc —Nashville, TN
- Full-time
- 18 years or older
- Clean driving record
- Microsoft Outlook
Quick Apply
Assistant Hotel General Manager
Astute Hospitality Partners —Nashville, TN
- $65,000 - $75,000 a year
- Full-time
- Inventory management
- Mid-level
- 3 years
- Paid time off
- Employee discount
Quick Apply
14d
Executive Assistant to the Executive Pastor
Rolling Hills Community Church —Franklin, TN
- Full-time
- Computer literacy
- Mid-level
- Office
Quick Apply
PBX Operator
Omni Hotels & Resorts —Nashville, TN
- Weekends as needed
- Windows
- Hotel
- Organizational skills
Quick Apply
Front Desk Associate
Harthall Hotel —Nashville, TN
- Weekends as needed
- Microsoft Excel
- Writing skills
- Hotel
- Paid holidays
- Health insurance
Quick Apply
2d
Front Desk Agent
Springhill Suites Nashville Metrocenter —Nashville, TN
- Weekends as needed
- Microsoft Excel
- Writing skills
- Hotel
- Paid holidays
- Health insurance
Quick Apply
2d
Assistant General Manager/Group Sales
Studio 154 Luxury Hotel —Nashville, TN
- $55,000 - $65,000 a year
- Weekends as needed
- Background check
- Sales
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Hotel General Manager
Fairfield by Marriott Nashville/Bellevue —Nashville, TN
- $58,000 - $65,000 a year
- Weekends as needed
- Bilingual
- Hotel
- Mentoring
- Paid time off
- Employee discount
Quick Apply
14d
Front Desk Agent
Hyatt Centric Nashville —Nashville, TN
- Full-time
- Writing skills
- Hotel
- High school diploma or GED
8d
Guest Service Representative
HYATT PLACE - NASHVILLE/GREEN HILLS —Nashville, TN
- Weekends as needed
- Computer literacy
- English
- Mid-level
Quick Apply
Night Auditor
Springhill Suites Nashville Metrocenter —Nashville, TN
- Part-time
- 18 years or older
- Microsoft Excel
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
2d
Night Auditor
Harthall Hotel —Nashville, TN
- Part-time
- 18 years or older
- Microsoft Excel
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
2d
General Manager
Holiday Inn Express & Suites Antioch - Nashville —Antioch, TN
- $80,000 - $90,000 a year
- Weekends as needed
- Hotel
- Front desk
- In-person
- Health insurance
- Paid time off
Quick Apply
1d

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Assistant Front Office Manager

Marriott International, Inc -
Nashville, TN

Apply Now

Job Details

Full-time
$79,000 - $97,000 a year
7 days ago

Qualifications

Employee relationship building

Full Job Description

Additional Information
Job Number26084974
Job CategoryRooms & Guest Services Operations
Location2800 Opryland Dr, Nashville, Tennessee, United States, 37214
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $79,000-$97,000 annually
Bonus Eligible: Y

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Ensures employee recognition is taking place on all shifts.

Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Strives to improve service performance.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Sets a positive example for guest relations.

Displays outstanding hospitality skills.

Empowers employees to provide excellent customer service.

Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Provides feedback to employees based on observation of service behaviors.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures compliance with all Front Office policies, standards and procedures.

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

assistant front office manager jobs in nashville tn

Assistant Front Office Manager

Assistant Front Office Manager

Assistant Front Office Manager

Front Desk Receptionist

Operations Manager

Executive Assistant to the Chief Operating Officer and Vice President of Legislative and Governmental Affairs

Asst Guest Services Manager - Hilton Brentwood - Brentwood, TN

Assistant Property Manager

Assistant Hotel General Manager

Executive Assistant to the Executive Pastor

PBX Operator

Front Desk Associate

Front Desk Agent

Assistant General Manager/Group Sales

Hotel General Manager

Front Desk Agent

Guest Service Representative

Night Auditor

Night Auditor

General Manager

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