Top 1436 Director of customer service Jobs in Nevada

Director of Operations and Member Experience
TruFusion —Henderson, NV
- $100,000 - $115,000 a year
- Full-time
- Background check
- 7 years
- Sales
- Health savings account
- Health insurance
Quick Apply
12d
Director of Customer Service
Hamilton Company —Reno, NV
- $120,000 - $200,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Disability insurance
- Health insurance
Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Board Certified Behavior Analyst - Clinical Director (10+ years experience)
Sport-Social —Las Vegas, NV
- $115,000 - $135,000 a year
- Full-time
- Experience working with individuals with developmental disabilities
- HIPAA
- Team management
- Relocation assistance
- Health insurance
Quick Apply
Dispatcher/Customer Service Representative
Capurro Trucking —Carlin, NV
- $23 - $27 an hour
- Full-time
- Mid-level
- Office
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
4d
Director of Respiratory Therapy
MT Grant General Hospital —Hawthorne, NV
- $114,400 - $135,200 a year
- Full-time
- Anatomy knowledge
- Clinic
- Bachelor's degree
- Health savings account
- Relocation assistance
Quick Apply
10d
Director of Nursing
Meadows Eye Physicians and Surgeons —Las Vegas, NV
- $98,011.21 - $118,035.01 a year
- Part-time
- Background check
- Nursing
- Surgery
- Health insurance
- Dental insurance
Quick Apply
4d
Director of Clinical Services
Nevada Behavioral Health / NovumHealth —Las Vegas, NV
- From $110,000 a year
- Full-time
- LMFT
- Licensed Clinical Social Worker
- Outpatient experience
- Paid holidays
- Health insurance
Executive Director
Confidential —Fernley, NV
- Full-time
- Residential
- 3 years
- Master's degree
Quick Apply
Interim Director of Nursing
Willow Haven Haven Health and Rehab —Las Vegas, NV
- $60 - $70 an hour
- Temporary
- Skilled nursing facility
- RN License
- Mid-level
Quick Apply
9d
Phlebotomy Instructor/Director
Phlebotomy Training Specialists —Reno, NV
- $26 - $30 an hour
- Part-time
- Classroom
- Blood sampling
- Management
Quick Apply
Operations Director
FTE Drilling —Nevada
- Full-time
- Experience equivalent to degree accepted
- Business Administration
- Senior level
Quick Apply
Retail Sales Representative / Customer Service
GYGB Storage LLC —Reno, NV
- $15 - $17 an hour
- Full-time
- Background check
- Customer service
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service Rep
Domino's Fallon —Fallon, NV
- Part-time
- Maintenance
- Office
- Quick service & fast food restaurant
Quick Apply
Clinical Director – Adolescent Behavioral Health (LCSW, LMFT, or Psychologist)
Silver State Adolescent Treatment Center —Las Vegas, NV
- $85,000 - $105,000 a year
- Full-time
- LMFT
- Licensed Clinical Social Worker
- HIPAA
Quick Apply
Academy Director
Kiddie Academy of Henderson —Henderson, NV
- From $50,000 a year
- Full-time
- Background check
- Classroom
- Childcare
- Health insurance
- Paid time off
Quick Apply
Director of Rehabilitation
Reliant Rehabilitation —Las Vegas, NV
- Management
- Customer service
- Physical & Rehabilitation Medicine
- Health insurance
- Dental insurance
Skilled Nursing Facility Nurse Director
Clinical Management Consultants —Fernley, NV
- $106,160 - $128,990 a year
- Full-time
- Skilled nursing facility
- Rehabilitation center
- Senior level
9d
Gym Management Software Customer Service Representative
Gym Insight —Las Vegas, NV
- $15.00 - $19.23 an hour
- Full-time
- Background check
- Customer service
- Computer literacy
- Health insurance
Quick Apply
HOTEL DIRECTOR OF SALES - Hyatt Place Reno
Tim Alexander Consulting —Reno, NV
- $40 - $46 an hour
- Full-time
- Background check
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
Quick Apply

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Director of Operations and Member Experience

TruFusion -
Henderson, NV

Quick Apply

Job Details

Full-time
$100,000 - $115,000 a year
12 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance
Life insurance

Qualifications

Customer communication
Teamwork
Team supervision
Expense management
Research
Scalable systems
Payroll management
Managing budgets in a finance role
Bachelor's degree
Data interpretation
Scalability
Business Administration
Business operations
Health club & gym management
Analytical thinking
Process management
Organizational budget management

Full Job Description

DIRECTOR OF OPERATIONS & MEMBER EXPERIENCE

Location: 50% TruFusion Studios / 50% Corporate Office

Employment Type: Exempt

Tier Level: Senior Management Reports To: Divisional CEO

Compensation: Up to $115K

Travel: Up to 15% travel required to visit designated studios.

Position Summary

The Director of Operations & Member Experience is a senior leadership role responsible for driving operational excellence, business performance, and a best-in-class member experience across all TruFusion studio locations. This leader partners closely with General Managers and corporate leadership to ensure consistent execution of company standards while developing scalable programs that increase member satisfaction, engagement, retention, and profitability.

The ideal candidate combines strong operational and financial acumen with a passion for hospitality, team development, and creating exceptional member experiences. They serve as the operational leader and champion of the TruFusion brand, ensuring every studio consistently delivers on the company's mission of wellness, community, and inclusiveness.

Key Responsibilities

Operational Leadership

Provide strategic leadership and oversight for all studio operations across multiple markets.
Establish operational standards, policies, and best practices that ensure consistency across all locations.
Lead, coach, and develop General Managers to build high-performing leadership teams.
Conduct regular business reviews, one-on-one coaching sessions, and regional leadership meetings.
Ensure compliance with company policies, operational procedures, and regulatory requirements.
Maintain studio readiness for audits, inspections, and operational reviews.

Member Experience & Hospitality

Own the end-to-end member experience across every studio location.
Develop and implement hospitality standards, member engagement initiatives, and enhanced service programs that strengthen loyalty and retention.
Regularly evaluate the member journey to identify opportunities to improve service, remove friction, and elevate the overall studio experience.
Monitor member satisfaction metrics, retention trends, reviews, and NPS results, implementing improvement plans where needed.
Champion a culture of hospitality, accountability, and continuous improvement throughout the organization.

Business Performance & Financial Management

Monitor and improve key business metrics including:

Membership growth
Revenue
Retention
Payroll
Labor efficiency
Operating expenses
Member satisfaction
Partner with General Managers to achieve sales goals and operational performance targets.
Provide strategic direction for local outreach initiatives, membership campaigns, and community engagement.
Support workforce planning, scheduling, payroll accuracy, and resource allocation.

Data & Performance Analytics

Utilize data and analytics to evaluate operational effectiveness and member engagement.
Develop dashboards and reporting that provide actionable insights to leadership.
Identify trends and opportunities to improve studio performance through data-driven decision making.
Track KPIs and create action plans to improve results across all locations.

Leadership & Talent Development

Recruit, mentor, coach, and develop high-performing leaders.
Establish clear performance expectations and accountability measures.
Foster an engaged, collaborative, and service-focused culture.
Support succession planning and leadership development initiatives.

Cross-Functional Collaboration

Partner closely with Marketing, Programming, Finance, HR, Sales, and Executive Leadership to align operational priorities.
Serve as the primary liaison between studio leadership and the corporate support team.
Lead cross-functional initiatives that improve operational execution and member experience.
Ensure consistent communication and execution of company initiatives across all studios.

Continuous Improvement

Continuously evaluate operational processes and member experience programs for effectiveness.
Research industry trends and introduce innovative ideas that enhance operational efficiency and member satisfaction.
Pilot and scale new initiatives that support company growth and strengthen the TruFusion brand.
Promote a culture focused on innovation, accountability, and operational excellence.

Qualifications

Bachelor's degree in Business Administration, Hospitality, Fitness Management, or a related field (or equivalent experience).
7+ years of progressive leadership experience in fitness, hospitality, retail, or multi-unit operations.
Demonstrated success leading multiple locations through General Managers or equivalent leaders.
Proven ability to improve operational performance while delivering exceptional customer or member experiences.
Strong financial acumen with experience managing budgets, labor, payroll, and profitability.
Experience developing scalable operational systems and service standards.
Advanced analytical skills with the ability to translate data into actionable business strategies.
Excellent leadership, coaching, communication, and relationship-building skills.
Passion for fitness, wellness, hospitality, and creating exceptional experiences.

Core Competencies

Strategic Leadership
Operational Excellence
Member Experience
Hospitality Mindset
Financial & Business Acumen
Data-Driven Decision Making
Team Development & Coaching
Cross-Functional Collaboration
Change Management
Process Improvement
Communication & Influence

Work Environment

Regular travel to studio locations.
Frequent standing, walking, and interaction within studio environments.
Ability to lift up to 50 pounds as needed.
Prolonged periods of computer work and meetings.

This job description is intended to describe the general nature and level of work performed by individuals assigned to this role. Responsibilities may change as business needs evolve and are not intended to be an exhaustive list of all duties performed.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

Pay: $100,000.00 - $115,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance

Experience:

Fitness Management: 7 years (Required)
Leadership in Fitness: 7 years (Required)
Budgeting: 7 years (Required)
Multi Fitness Site : 7 years (Required)
Analytical thinking: 7 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

director of customer service jobs in nevada

Director of Operations and Member Experience

Director of Customer Service

Director, Member Advocate Center

Board Certified Behavior Analyst - Clinical Director (10+ years experience)

Dispatcher/Customer Service Representative

Director of Respiratory Therapy

Director of Nursing

Director of Clinical Services

Executive Director

Interim Director of Nursing

Phlebotomy Instructor/Director

Operations Director

Retail Sales Representative / Customer Service

Customer Service Rep

Clinical Director – Adolescent Behavioral Health (LCSW, LMFT, or Psychologist)

Academy Director

Director of Rehabilitation

Skilled Nursing Facility Nurse Director

Gym Management Software Customer Service Representative

HOTEL DIRECTOR OF SALES - Hyatt Place Reno

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