Top 449 Director of strategy Jobs in Nevada

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Preconstruction Estimator & BD Director
Confidential —Las Vegas, NV
- $1.00 - $1.50 an hour
- Full-time
- 11+ years
- Bachelor's degree
- Mentoring
- Disability insurance
- Health insurance
Quick Apply
Director of Maintenance
Diversified Restaurant Group, LLC —Las Vegas, NV
- Up to $150,000 a year
- Full-time
- Background check
- 5 years
- Ability to lift 50 pounds
- Health savings account
- Health insurance
Quick Apply
Operations Director
FTE Drilling —Nevada
- Full-time
- Experience equivalent to degree accepted
- Business Administration
- Senior level
Quick Apply
Director of Engineering
Rocket EMS —Carson City, NV
- $150,000 - $200,000 a year
- Background check
- Master's degree
- Fair chance
Quick Apply
2d
Director of Nursing Services
Recruiterie —Reno, NV
- $129,000 - $138,000 a year
- Full-time
- Nursing
- Doctoral degree
- RN License
- Paid holidays
- Disability insurance
Quick Apply
18h
Director of Expansion
World Gym Monterrey —Las Vegas, NV
- $50,000 - $100,000 a year
- Full-time
- Spanish
- Travel
- Mentoring
- Paid time off
Quick Apply
Executive Director $5,000k Sign On
Brookdale Senior Living Inc. —Reno, NV
- $100,940 - $128,580 a year
- Nights as needed
- Writing skills
- 3 years
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
Quick Apply
Lead with Heart: Director of Nursing (DON) Wanted – Hospice Experience Required!
Summerlin Hospice —Las Vegas, NV
- $60,000 - $100,000 a year
- Full-time
- Nursing
- RN License
- Hospice
Quick Apply
Marketing Director
BLISS Car Wash, Nevada —Las Vegas, NV
- $140,000 - $180,000 a year
- Weekends as needed
- Hybrid work
- Background check
- Marketing
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
14d
Director of Surgical Services
SHR Talent —Las Vegas, NV
- Full-time
- Acute care
- Nursing
- Surgery
Quick Apply
Director of Sales
Goodwin Recruiting —Las Vegas, NV
- Full-time
- Marketing
- 5 years
- Contracts
- Paid holidays
- Health insurance
Quick Apply
4d
Director of Surgical Services
Texas Nursing Services —Las Vegas, NV
- $123,000 - $185,000 a year
- Full-time
- Acute care
- Nursing
- Surgery
- Relocation assistance
- Health insurance
Quick Apply
Clinical Director--LCSW or LMFT
Silver State Adolescent Treatment Center —Las Vegas, NV
- $40 - $55 an hour
- Full-time
- LMFT
- Psychiatry
- Addiction Medicine
Quick Apply
7d
Director of Investigations
Nevada State Contractors Board —Las Vegas, NV
- $124,000 - $145,000 a year
- Full-time
- Management
- Word processing
- Office
- Dental insurance
- Vision insurance
Quick Apply
Director of Strategy and Integration | Henderson Rehab
PAM Health, LLC —Henderson, NV
- Microsoft Word
- Hospital
- 5 years
- Health savings account
- Disability insurance
Quick Apply
Director of Sales Training - High Ticket
Curvion Blue —Las Vegas, NV
- $120,000 - $150,000 a year
- Full-time
- Remote
- Senior level
- Teaching
- Analytics
Quick Apply
Executive Director of Beverage Strategy
MGM Resorts —Las Vegas, NV
- Full-time
- Quality control
- Senior level
- 4 years
2d
Director of Sales
ENBIO CORP —Nevada
- $90,000 - $200,000 a year
- Remote
- Bachelor's degree
- Continuous improvement
- Travel
Quick Apply
Associate Director of Community Programs
Optum —Las Vegas, NV
- $112,700 - $193,200 a year
- Full-time
- 5 years
- Internal Medicine
- Pass drug screening
Quick Apply
2d

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director of strategy jobs near nevada

Director, Member Advocate Center

Costco Auto Program -
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

director of strategy jobs in nevada

Director, Member Advocate Center

Preconstruction Estimator & BD Director

Director of Maintenance

Operations Director

Director of Engineering

Director of Nursing Services

Director of Expansion

Executive Director $5,000k Sign On

Lead with Heart: Director of Nursing (DON) Wanted – Hospice Experience Required!

Marketing Director

Director of Surgical Services

Director of Sales

Director of Surgical Services

Clinical Director--LCSW or LMFT

Director of Investigations

Director of Strategy and Integration | Henderson Rehab

Director of Sales Training - High Ticket

Executive Director of Beverage Strategy

Director of Sales

Associate Director of Community Programs

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