ESSENTIAL EXPECTATIONS
Diversity, Equity, And Inclusion Expectations
Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.
Safety Expectations
At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.
POSITION EXPECTATIONPOSITION EXPECTATIONS
Position Summary
The Training Manager is responsible for overseeing the Goodwill Workforce Readiness Academy. This position leads the development, coordination, execution, consistency, and operational effectiveness of foundational training programs designed to prepare newly hired team members for successful integration into the workplace.
The Training Manager ensures training programs align with organizational standards, operational expectations, safety requirements, competency models, and Goodwill’s mission-driven culture. This position oversees trainers, maintains training consistency across locations, monitors program effectiveness, and partners closely with Operations and Human Resources to support workforce readiness, retention, productivity, and operational excellence.
Responsibilities
Program Management
-
Oversees the daily operation of the Goodwill Workforce Readiness Academy/ Centralized Onboarding and Job Readiness Program
- Coordinates training schedules, trainer assignments, performance feedback, and trainee processes
- Ensures standardized execution of training curriculum across all training environments
- Maintains consistency in training materials, evaluations, and operational expectations
- Manages and assists in developing and revising training curriculum, e-learning, videos, manuals, SOPs, and job aids and validating content with subject matter experts
- Ensures training remains aligned with operational workflow and business needs
- Ensures operational training execution at all sights and through directives, processes and special projects
-
Pilot tests materials and revise based on feedback
Trainer Oversight
-
Supervises and supports trainers and support personnel assigned to Workforce Readiness Academy locations
- Conducts trainer coaching, calibration, and quality reviews
- Ensures trainers follow established training standards and evaluation procedures
- Oversees and assists with train-the-trainer initiatives and trainer certification processes
- Monitors trainer effectiveness and provides corrective guidance when necessary
- Ensures hands-on training stations are properly organized, equipped, and operational
- Monitors training flow, engagement, and trainee participation
- Reinforces safety standards and operational procedures throughout training
- Coordinates with operational leadership regarding workflow expectations and skill development
- Participates in hiring, coaching, and developing trainers
Competency & Readiness Validation
-
Oversees competency-based evaluations and foundational readiness assessments
- Prepares and reviews training documentation and readiness determinations for accuracy and consistency
- Ensures manager proficiency checklist processes are completed appropriately
- Partners with store and operational leadership regarding trainee progress and reinforcement needs
Reporting & Program Analytics
-
Tracks and reports training metrics including:
- Readiness rates
- Retention trends
- Manager satisfaction
- Training completion
- Productivity indicators
- Safety trends
- Identifies trends, development needs, and opportunities for continuous improvement
- Provides regular program updates and operational insights to leadership
Operational Readiness
-
Conducting development opportunities analysis, skills assessment, compliance analysis
-
Monitors and reports on operational effectiveness, workflow, performance, key indicators and workplace trends
Culture & Team Member Experience
-
Reinforces Goodwill culture, mission, competencies, work with purpose, and operational standards throughout training
- Creates a professional, engaging, and supportive learning environment
- Promotes accountability, consistency, professionalism, and safety
Other Duties As Assigned
-
Manages or assists in any other projects or tasks as determined by management
COCY EXPECTATIONS
Core Competencies
Leadership
Sets and enforces standards. Applies organization core values to guide decision making. Works well with others and encourages teamwork and development. Displays initiative. Self-confident and motivates others. Fair and consistent when evaluating or modifying behaviors in others. Celebrates and rewards accomplishments.
Job Knowledge
Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations. Follows policies, procedures, and safety protocols.
Accountability
Results oriented. Sets goals, accepts responsibility for achieving results, and quality of work. Takes ownership, remedies errors, and learns from mistakes. Responds professionally to constructive criticism.
Communication
Possesses effective verbal/non-verbal, written, listening, and digital skills. Articulates complex and simple thoughts proficiently with colleagues, supervisors, direct reports, and customers. Effectively persuades and affects change.
Professionalism
Consistently conducts self in a competent, skilled and responsible manner. Performs to the highest standards with dedication, ethics, and integrity. Depicts the brand and represents the business appropriately.
Job Specific Competencies
Coaching & Development
Identifies developmental opportunities of others and recommends direction. Provides clear and specific performance feedback and correction. Mentors, coaches, recognizes, and develops team members.
Initiative
Proactively evaluates, selects and takes action to solve current and potential problems. Meets objectives with a sense of urgency. Identifies new opportunities before being asked.
Organizing & Planning
Establishes and prioritizes tasks and objectives. Maintains focus on multiple tasks while effectively utilizing time, energy, strengths and workspace. Information and work product is logical, consistent, and accessible.
Quality Focused
Strives for excellence. Organized, methodical, accurate and thorough. Understands scope of responsibility. Improves performance and outcomes. Problem solves and manages time restraints. Maintains the highest level of product and customer experience. Develops and implements best practices and accreditation standards.
Computer Skills
Possesses expertise in IT proficiencies pertinent to the position. Computer Skills may include internet and email, hardware and software, word processing, graphics and multimedia, spreadsheets and databases, and programming and scripting. Understands trends in technology and uses technology to enhance performance and advance work products throughout Goodwill.
Position Success Indicators
Success in this position may be measured through:
-
Training consistency
- Readiness validation accuracy
- Early retention improvement
- Manager satisfaction
- Safety performance
- Trainer effectiveness
- Operational readiness outcomes
Education, Experience and Requirements
Required
-
High school diploma or equivalent required
- Minimum of three (3) years of leadership, supervisory, training, or operational experience
- Experience coaching, developing, or training team members
- Experience working in fast-paced operational environments
- Experience enforcing workplace standards, safety expectations, and accountability
- Strong verbal and written communication skills
-
Ability to present in a classroom setting
- Ability to effectively facilitate hands-on training
- Ability to provide coaching, corrective feedback, and reinforcement
- Strong organizational and time management skills
- Ability to manage multiple priorities and training schedules simultaneously
- Ability to evaluate performance consistently and objectively
- Ability to maintain professionalism and confidentiality
- Ability to work collaboratively with Operations, HR, and leadership teams
- Ability to reinforce safety standards and operational procedures
- Basic computer proficiency, including Microsoft Office and operational systems
Environmental Factors
- Ability to travel to various locations all year around
Physical Factors
Ability to be mobile for extended periods
Ability to lift, push, and pull merchandise or training materials up to 50 pounds as needed
Ability to demonstrate operational tasks and safety procedures
Ability to work in outdoor, warehouse, office and retail environments
- High school diploma or equivalent required
- Minimum of three (3) years of leadership, supervisory, training, or operational experience
- Experience coaching, developing, or training team members
- Experience working in fast-paced operational environments
- Experience enforcing workplace standards, safety expectations, and accountability
- Strong verbal and written communication skills
-
Ability to present in a classroom setting
- Ability to effectively facilitate hands-on training
- Ability to provide coaching, corrective feedback, and reinforcement
- Strong organizational and time management skills
- Ability to manage multiple priorities and training schedules simultaneously
- Ability to evaluate performance consistently and objectively
- Ability to maintain professionalism and confidentiality
- Ability to work collaboratively with Operations, HR, and leadership teams
- Ability to reinforce safety standards and operational procedures
- Basic computer proficiency, including Microsoft Office and operational systems
