Top 193 Head of customer experience Jobs in New Jersey

Head of CS
Stravito —New Jersey
- $141,000 - $166,000 a year
- Remote
- Organizational skills
- Senior level
- 2 years
Administrative Assistant to VP of IT and Chief Administration Officer
Oaks Integrated Care —Mount Holly, NJ
- Full-time
- Microsoft Word
- Microsoft Excel
- Pass drug screening
- Health insurance
- Dental insurance
Chief Operating Officer
Confidential —Delran, NJ
- $140,000 - $180,000 a year
- Full-time
- Construction site
- 8 years
- Plumbing
- Health savings account
- Paid holidays
Quick Apply
8d
Chief Engineer- Hilton Garden Inn, Mt Laurel, NJ
Blue Sky Hospitality Solutions —Mount Laurel, NJ
- Weekends as needed
- Engineering
- Hotel
- High school diploma or GED
Quick Apply
Chief Technologist, Chemistry
University Hospital, Newark NJ —Newark, NJ
- $84,423 - $122,938 a year
- Full-time
- Bachelor's degree
- 1 year
- Senior level
- Health savings account
- Disability insurance
Quick Apply
Assistant Head Coach / Assistant Head Trainer
F45 Training Exchange Place Jersey City —Jersey City, NJ
- $30 - $40 an hour
- Part-time
- Hospitality
- CPR Certification
- Sales
- Employee discount
- Professional development assistance
Quick Apply
Head Lifeguard - Trump National Golf Club minimum 18 yr old & 2 yrs experience
Alta Aquatics —Colts Neck, NJ
- $20 an hour
- Temporary
- Management
- Heavy lifting
- Customer service
- Flexible schedule
- Referral program
Quick Apply
9d
Head Coach / Lead Trainer
Alloy Personal Training —East Brunswick, NJ
- $50,000 - $85,000 a year
- 8 hour shift
- Computer literacy
- Mid-level
- Business development
- Paid time off
Quick Apply
2h
Grocery Manager - Full Time Night Crew Chief
McCaffrey s Supermarkets —Princeton, NJ
- $18 - $20 an hour
- Full-time
- Sales
- Merchandising
- Mid-level
- Store discount
- Paid holidays
Quick Apply
Head Automotive Painter - $8,000 Bonus
Carvana —Newark, NJ
- $28 - $35 an hour
- Overtime
- Background check
- 18 years or older
- 5 years
- Loan repayment program
- Tuition reimbursement
Quick Apply
Head Automotive Painter - 2nd Shift - $8k Bonus
Carvana —Newark, NJ
- $28 - $35 an hour
- Overtime
- Background check
- 18 years or older
- 5 years
- Loan repayment program
- Tuition reimbursement
Quick Apply
Head Automotive Painter - $8,000 Bonus
Carvana —East Brunswick, NJ
- $28 - $35 an hour
- Overtime
- Background check
- 18 years or older
- 5 years
- Loan repayment program
- Tuition reimbursement
Quick Apply
Head of Retail Operations
Liv Breads Artisan Bakery and Coffee Bar —Millburn, NJ
- From $85,000 a year
- Weekends as needed
- Background check
- 5 years
- Merchandising
- Profit sharing
- Commuter assistance
Quick Apply
1d
Chief Engineer
Marriott International, Inc —Princeton, NJ
- $74,000 - $97,000 a year
- Full-time
- Hotel
- High school diploma or GED
- Plumbing
Head Automotive Painter - 2nd Shift - $8k Bonus
Carvana —East Brunswick, NJ
- $28 - $35 an hour
- Overtime
- Background check
- 18 years or older
- 5 years
- Loan repayment program
- Tuition reimbursement
Quick Apply
Head Automotive Painter - $8,000 Bonus
Carvana —Manville, NJ
- $28 - $35 an hour
- Overtime
- Background check
- 18 years or older
- 5 years
- Loan repayment program
- Tuition reimbursement
Quick Apply
Head Automotive Painter - 2nd Shift - $8k Bonus
Carvana —Manville, NJ
- $28 - $35 an hour
- Overtime
- Background check
- 18 years or older
- 5 years
- Loan repayment program
- Tuition reimbursement
Quick Apply
Head Autobody Technician - $6,000 Bonus
Carvana —Manville, NJ
- $28 - $35 an hour
- Overtime
- Background check
- 18 years or older
- 5 years
- Loan repayment program
- Tuition reimbursement
Quick Apply
Chief of Staff, Customer Engagement
Bayer —Whippany, NJ
- $154,640 - $231,960 a year
- Bachelor of Science
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
Chief of Staff to the SVP - Healthcare Analytics
CVS Health —New Jersey
- $131,500 - $303,195 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Fair chance
- Health insurance
- Dental insurance
14d

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Head of CS

Stravito
New Jersey

Apply Now

Job Details

$141,000 - $166,000 a year

Qualifications

Customer communication
Team supervision
Managing teams in a customer support role
Senior leadership

Full Job Description

Large organisations consistently make important decisions without the intelligence they already own — because they can't find what they have, can't see what they're missing, and can't act on it fast enough to matter.

We are Stravito and this is the problem we solve.

Due to the universal nature of the problem, our customers come from various industries all around the world. We help world-leading organizations, such as McDonald’s, Nestlé and Heineken, better understand their customers and make better, insights-backed decisions by organizing their knowledge and making it easy to access through our intuitive platform.

We really mean it when we say we're a diverse and international team as our team of 100 has more than 30 different nationalities! We are guided by our operating principles: simplicity first, an “own it, do it” mentality, embracing different perspectives, and enjoying the journey together.

About the job

Stravito helps some of the world's best-known brands make the most of their market research and consumer insights. Our platform brings an organisation's research together in one place, so anyone can find, share and act on what the company already knows. Behind that sits a Customer Success team that our clients genuinely rely on, and that team is what this role is all about.

About the role

We're looking for a Head of Customer Success to lead our global team of Customer Success Managers. This is a hands-on, operational leadership role: you'll be close to the team, close to our customers, and in the details every day.

Strategy for Customer Success is set at the global level. Your job is to make it real: turning direction into practice, embedding change so it sticks, and running the day-to-day so smoothly that problems get solved before they need to travel anywhere. You'll also be a visible senior presence with customers, joining calls and owning escalations end to end.

This role in a sentence

A strong people manager who keeps a high-performing CSM team running brilliantly day to day, owns customer escalations personally, and turns strategy from above into practice that sticks.

What you'll do

Manage, coach and develop a team of 10-15 Customer Success Managers, and be the person they trust and turn to.
Own customer escalations end to end, and be the senior presence on calls when your CSMs need backup.
Operationalise change coming from CS leadership, and make sure it actually sticks with the team.
Keep the machine running smoothly: spot issues early, solve them at your level, and filter information upward.
Stay customer-facing and in the detail of your team's accounts, not above them.

What you'll bring

A background as an enterprise CSM. You've done the job yourself and risen up through the CS ranks, so you understand the role from the inside.
At least 2 to 3 years of people management experience in Customer Success. Your title today might be Senior Manager, Head of, Regional Director or Team Lead; what matters is real management experience.
Deep accountability. You own people issues and customer situations end to end rather than passing them up the chain.
A highly operational working style. You're comfortable in the weeds and on top of the details.
Strength in executing change: you take direction and make it happen, reliably and without needing much steer once you're up to speed.

About You

Strong communication skills and proven ability to adapt to different stakeholders
Comfortable working in an ambiguous environment with a natural skill to structure and prioritize accordingly
A collaborative teamplayer who is able to bring the teams strengths to an even higher level
You have a track record of using automation, predictive insights, and intelligent workflows to help the team act faster, scale effectively, and deliver proactive customer outcomes.
This role is for someone who thrives in the day-to-day of running a great team and serving customers well. If that's where you do your best work, you'll love it here!

This role is fully remote, but you must be a current tax resident in one of our hiring locations. For this US-based role, the salary range is $141,000–$166,000 per year. Actual pay within this range depends on your permanent work location, local market standards, and relevant experience.

What’s in it for you?

You will join a remote-first and globally spread team, with company events a couple of times each year as the icing on the cake We offer a fun, collaborative environment where everyone truly cares and helps each other. We have zero micro-management and instead you are encouraged to cultivate your own processes while giving and receiving feedback for improvement. Add to that a competitive compensation package, the possibility of working with cutting-edge technology in our industry (such as GenAI) and to be part of simplifying the professional lives of many - what’s not to like?

We look forward to hearing from you!

Apply Now

Refine Your Search

head of customer experience jobs in new jersey

Head of CS

Administrative Assistant to VP of IT and Chief Administration Officer

Chief Operating Officer

Chief Engineer- Hilton Garden Inn, Mt Laurel, NJ

Chief Technologist, Chemistry

Assistant Head Coach / Assistant Head Trainer

Head Lifeguard - Trump National Golf Club minimum 18 yr old & 2 yrs experience

Head Coach / Lead Trainer

Grocery Manager - Full Time Night Crew Chief

Head Automotive Painter - $8,000 Bonus

Head Automotive Painter - 2nd Shift - $8k Bonus

Head Automotive Painter - $8,000 Bonus

Head of Retail Operations

Chief Engineer

Head Automotive Painter - 2nd Shift - $8k Bonus

Head Automotive Painter - $8,000 Bonus

Head Automotive Painter - 2nd Shift - $8k Bonus

Head Autobody Technician - $6,000 Bonus

Chief of Staff, Customer Engagement

Chief of Staff to the SVP - Healthcare Analytics

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We are Stravito and this is the problem we solve.

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