Top 944 Member experience specialist Jobs in New Mexico

Dispute Specialist
State Employees Credit Union —Santa Fe, NM
- $20.00 - $23.53 an hour
- Full-time
- Mid-level
- Office
- Associate's degree
- Commuter assistance
- Paid holidays
Quick Apply
Medical Scribe
Oak Street Health —Albuquerque, NM
- $17.00 - $28.46 an hour
- Full-time
- Computer literacy
- HIPAA
- Clinic
- Health insurance
- Dental insurance
7d
Medical Scribe
Oak Street Health —Albuquerque, NM
- $17.00 - $28.46 an hour
- Full-time
- Computer literacy
- HIPAA
- Clinic
- Health insurance
- Dental insurance
7d
Customer Experience Specialist
Balfour Beatty —Clovis, NM
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Medical Assistant
Oak Street Health —Albuquerque, NM
- $18.50 - $35.29 an hour
- Full-time
- CPR Certification
- Vital signs
- BLS Certification
- Health insurance
- Dental insurance
Medicaid Billing Specialist Remote
OPCO Skilled Management —Albuquerque, NM
- Full-time
- Remote
- Computer literacy
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
12d
Senior Specialist, Health Plan Member & Community intervention-New Mexico
Molina Healthcare —Albuquerque, NM
- $54,922 - $107,099 a year
- Full-time
- RN License
- Writing skills
- Mid-level
- Health insurance
Member Experience & Social Media Specialist
AMERIND Risk —Santa Ana, NM
- Up to 50% travel
- Marketing
- Ability to walk for extended periods
Senior Helpdesk Specialist (Remote)
Neumo Holdings LLC —New Mexico
- Full-time
- Remote
- 5 years
- Data analysis skills
- Senior level
Quick Apply
Senior Claim Benefit Specialist - Remote
CVS Health —New Mexico
- $18.50 - $42.35 an hour
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Mentoring
- Health insurance
- Dental insurance
FSP CRA II - Alzheimer's Experience - US West
Thermo Fisher Scientific —New Mexico
- $88,600 - $132,000 a year
- Full-time
- RN License
- Writing skills
- English
- Commuter assistance
- Paid parental leave
Customer Experience Specialist
BlueInk —Albuquerque, NM
- Full-time
- Sales
- Mid-level
- Communication skills
Quick Apply
Licensing Operations Specialist (BON #4333)
State of New Mexico —Albuquerque, NM
- $20.56 - $30.85 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
Customer Support Specialist, Time & Attendance / Scheduling
Rippling —New Mexico
- $22.19 - $23.49 an hour
- Full-time
- Remote
- English
- Mid-level
- Bachelor's degree
3d
Operations Support Specialist 2 OR 3
Los Alamos National Laboratory —Los Alamos, NM
- $72,800 - $143,000 a year
- Email
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
6d
Social Media Specialist
Nusenda Credit Union —Albuquerque, NM
- Marketing
- Customer service
- Mid-level
- Health insurance
- Tuition reimbursement
5d
Forensic Peer Navigator
IO Management Company LLC —Las Cruces, NM
- $30 an hour
- Full-time
- HIPAA
- Mid-level
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
10d
Patient Visit Specialist
Presbyterian System Services —Albuquerque, NM
- $16.79 - $27.67 an hour
- Full-time
- Medical office experience
- HIPAA
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
13d
Guest Experience Specialist
Signature Aviation —Santa Fe, NM
- Part-time
- Outdoor work
- Entry level
- 401(k)
- Tuition reimbursement
Airside Experience Specialist
Signature Aviation —Santa Fe, NM
- Weekends as needed
- Outdoor work
- Entry level
- Paid parental leave
- Health savings account
3d

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member experience specialist jobs near new mexico

Dispute Specialist

State Employees Credit Union -
Santa Fe, NM

Quick Apply

Job Details

Full-time
$20.00 - $23.53 an hour

Benefits

Commuter assistance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Gym membership
Life insurance

Qualifications

Confidential information handling
Safety protocol adherence
Incident Escalation
Financial fraud investigation
Consumer dispute resolution
Productivity software
Escalation handling

Full Job Description

POSITION TITLE: Dispute Specialist

REPORTS TO: FraudSecurity Manager

SUPERVISES: N/A

JOB STATUS: Non-Exempt

JOB GRADE: 8: $20.00 to $23.53 Targeted Hourly Rate

JOB SUMMARY:

The Dispute Specialist is responsible for processing and resolving debit and credit card disputes in accordance with regulatory requirements, card network rules, and internal procedures. This role manages disputes from intake through resolution, including provisional credits, documentation review, recoveries, and member communication while ensuring timely and accurate handling of dispute cases. Supports State ECU's broader Financial Crimes, fraud prevention, and loss mitigation efforts through collaboration, escalation, and information sharing.

All employees of State Employees Credit Union are proactive, result driven, and fully committed to the Credit Union's mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations established by Credit Union Management.

Duties/Responsibilities:

Process debit and credit card disputes from initiation through resolution.
Review dispute claims, supporting documentation, and transaction history.
Process provisional credits and chargebacks in accordance with regulatory requirements.
Maintain compliance with Reg E and card network dispute timelines.
Communicate with Members and staff regarding dispute status and required documentation.
Coordinate recoveries and adjustments as applicable.
Maintain accurate dispute records and documentation.
Identify suspicious trends or activity and escalate potential fraud concerns.
Assist with dispute reporting, operational metrics, and quality review activities.
Collaborate with Operations, branches, and fraud investigators as needed.
Perform other duties as assigned.

Required SkillsQualifications:

Must Have:
Strong attention to detail and documentation accuracy.
Strong organizational and time management skills.
Effective verbal and written communication skills.
Strong Member service and problem-solving abilities.
Ability to manage multiple cases and deadlines simultaneously.
Ability to identify suspicious activity and escalate concerns appropriately.
Proficiency with Microsoft Office, core systems, and dispute processing platforms.
Ability to maintain confidentiality and professionalism when handling sensitive Member information.

2. Nice to Have:

Working knowledge of Reg E and card network dispute requirements.
Chargeback processing experience.
Fraud awareness and escalation knowledge.
Banking operations knowledge.
Understanding of card network rules and recoveries.
Job Related Travel as required.

EducationExperience:

Education or experience equivalent to an Associates degree, in addition to 1 year of banking, disputes, operations, or related experience.
Relevant dispute or fraud certifications preferred but not required.

General Requirements:

Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:

Work in a safety conscientious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
Adhere to policy on Drug Free Workplace.
Comply with company policies and procedures and local, state and federal regulations.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Some standing, walking, kneeling, stooping, bending and lifting.
Must be able to lift to fifteen (15) pounds at times.
Must be able to access and navigate credit union facilities.

State Employees Credit Union offers a highly competitive benefits package

Applications must be received by Human Resources

State Employees Credit Union of New Mexico is an Equal Opportunity Employer

Equal Opportunity Employer, including disabled and veterans.

Quick Apply

Refine Your Search

member experience specialist jobs in new mexico

Dispute Specialist

Medical Scribe

Medical Scribe

Customer Experience Specialist

Medical Assistant

Medicaid Billing Specialist Remote

Senior Specialist, Health Plan Member & Community intervention-New Mexico

Member Experience & Social Media Specialist

Senior Helpdesk Specialist (Remote)

Senior Claim Benefit Specialist - Remote

FSP CRA II - Alzheimer's Experience - US West

Customer Experience Specialist

Licensing Operations Specialist (BON #4333)

Customer Support Specialist, Time & Attendance / Scheduling

Operations Support Specialist 2 OR 3

Social Media Specialist

Forensic Peer Navigator

Patient Visit Specialist

Guest Experience Specialist

Airside Experience Specialist

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