Top 1233 Patient experience manager Jobs in New Mexico

Patient Experience Manager
Carlsbad Medical Center —Carlsbad, NM
- Full-time
- RN License
- Hospital
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
Client Experience Manager, Pharmacy Benefits Management
CVS Health —New Mexico
- $46,988 - $122,400 a year
- Full-time
- Remote
- 5 years
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
10h
Manager Patient Experience - Patient Associate Experience
Christus Health —Santa Fe, NM
- Full-time
- Hospital
- Mid-level
- 3 years
Alternative Health & Advocacy Solutions COE Senior Project Manager
CVS Health —New Mexico
- $67,900 - $199,144 a year
- Full-time
- Remote
- 7 years
- Presentation skills
- Bachelor's degree
- Health insurance
- Dental insurance
4d
Provider Performance Manager I
CVS Health —New Mexico
- $54,300 - $159,120 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Organizational skills
- Health insurance
- Dental insurance
10h
Pharmacy Network Manager (Aetna)
CVS Health —New Mexico
- $54,300 - $159,120 a year
- Full-time
- Remote
- Bachelor's degree
- Fair chance
- Senior level
- Health insurance
- Dental insurance
Mgr,Strategic Accounts
CVS Health —New Mexico
- $54,300 - $145,860 a year
- Full-time
- Remote
- Writing skills
- 3 years
- Analysis skills
- Health insurance
- Dental insurance
Intake Representative - ALBUQUERQUE, NM
COMAGINE HEALTH —New Mexico
- $20 - $23 an hour
- Remote
- Mid-level
- High school diploma or GED
- Ability to sit for extended periods
- Paid parental leave
- Health insurance
Quick Apply
Medical Office - Practice Manager
Kymera Independent Physicians —Roswell, NM
- Full-time
- Medical office experience
- HIPAA
- Mid-level
- Relocation assistance
- Health insurance
Quick Apply
Respiratory Therapy Manager
Carlsbad Medical Center —Carlsbad, NM
- Full-time
- BLS Certification
- ACLS Certification
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
Occupational Therapist - $25,000 Sign-On Bonus
Carlsbad Medical Center —Carlsbad, NM
- Full-time
- Acute care
- Hospital
- BLS Certification
- Loan repayment program
- Health insurance
Quick Apply
Home Health Registered Nurse (RN) or Licensed Practical Nurse (LPN)
Giving Home Health Care —Coyote, NM
- $45 - $55 an hour
- Part-time
- Background check
- CPR Certification
- Nursing
Quick Apply
Registered Nurse
Oak Street Health —Albuquerque, NM
- $60,522 - $129,615 a year
- Full-time
- RN License
- BLS Certification
- Clinic experience
- Health insurance
- Dental insurance
Nurse Practitioner Or Physician's Assistant - Casa de Salud, Los Lunas
Casa de Salud —Los Lunas, NM
- Part-time
- Spanish
- Addiction Medicine
- Certified Nurse Practitioner
- Paid holidays
- Loan repayment program
Quick Apply
Dialysis Nurse Manager - $10,000 Sign-on Bonus
Dialysis Clinic, Inc. —Dulce, NM
- $100,000 - $120,000 a year
- Online Application
- Nursing
- RN License
- Mid-level
- Paid training
- Wellness program
Quick Apply
RN PRN
Dona Ana County Crisis Triage Center —Las Cruces, NM
- Part-time
- CPR Certification
- Nursing
- Psychiatry
Quick Apply
Physician Assistant /Nurse Practitioner- Opioid Treatment Program (OTP)
Empower Health Services, LLC —Albuquerque, NM
- Weekends as needed
- Bilingual
- Addiction Medicine
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Radiology Technologist - Specialty Orthopedic - PRN in Santa Fe, NM
CHRISTUS Health (IHE/Hosted) —Santa Fe, NM
- Full-time
- Background check
- Nursing
- RN License
- Health savings account
- Relocation assistance
Quick Apply
11d
Certified Medical Assistant
Primary Care Solutions —Espanola, NM
- Full-time
- BLS Certification
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Physical Therapist (PT)
Powerback Rehabilitation —Albuquerque, NM
- $40 - $55 an hour
- Full-time
- 5 years
- Physical & Rehabilitation Medicine
- Master's degree
- Relocation assistance
- Health insurance

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Patient Experience Manager

Carlsbad Medical Center -
Carlsbad, NM

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Paid time off
Leadership training provided
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement
Life insurance

Qualifications

Delegation

Full Job Description

Why You’ll Love Working Here

Competitive Compensation – Salary and benefits package designed to reward your expertise, leadership, and contributions.
Comprehensive Health Coverage – Medical, dental, vision, and life insurance options to support you and your family.
Future Security – 401(k) retirement plan with employer matching to help you build long-term financial stability.
Generous Paid Time Off – Paid Time Off (PTO) and Extended Illness Bank (EIB) to support work-life balance and personal well-being.
Career Growth Opportunities – Professional development, leadership training, and advancement opportunities across our organization.
Recognition & Reward Programs – We celebrate employee achievements and contributions to our success.
Exclusive Employee Discounts & Perks – Access to special savings and benefits designed for our team members.

Role: Patient Experience Manager
Location: Carlsbad Medical Center, Carlsbad, NM

Schedule: Day Shift Hours

Job Summary

The Patient Experience Manager leads facility-wide efforts to improve patient perception of care and service reliability by driving adoption of standardized patient experience practices and performance expectations. This role partners with hospital leadership, physicians, and frontline teams to strengthen communication, service behaviors, and accountability aligned with enterprise Vision and Values and HCAHPS performance standards. The Patient Experience Manager analyzes performance data, identifies improvement opportunities, and leads targeted initiatives that enhance patient satisfaction, reinforce service excellence, and support sustained operational results.

Essential Functions

Executes enterprise-defined patient experience initiatives within the facility, ensuring alignment with organizational priorities and consistent application of standardized practices, tools, and protocols.
Serves as the primary operational resource for hospital leadership and staff regarding patient experience standards, HCAHPS performance expectations, and Service High Reliability Organization (HRO) principles.
Provides hands-on coaching to department leaders, managers, and frontline staff to reinforce empathy, service excellence, accountability, and consistent implementation of patient-centered behaviors.
Partners with Education and Human Resources teams to align training programs, onboarding processes, and ongoing development efforts with enterprise-defined patient experience standards.
Leads onboarding and structured training sessions for leaders and staff to reinforce enterprise Vision, Values, and patient-centered care expectations.
Maintains systems and processes that ensure leaders and staff have access to patient experience data, tools, and resources necessary to support performance improvement efforts.
Monitors and evaluates facility-level patient experience metrics, identifies performance trends and gaps, and collaborates with hospital and regional leadership to implement targeted improvement actions.
Develops and delivers professional presentations, dashboards, and reports to hospital leadership and interdisciplinary teams to promote transparency, accountability, and measurable improvement.
Leads and actively participates in patient experience-related performance improvement initiatives, including service recovery and quality improvement efforts, ensuring implementation and sustainment of approved practices.
Guides hospital teams in applying enterprise-approved improvement frameworks to address patient experience gaps and sustain performance gains.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.

Leadership ResponsibilitiesQualifications

Bachelor's Degree in relevant field required or
Four (4) plus years of direct experience in lieu of a Bachelor's degree required
Master's Degree preferred
2-4 years of experience in closely related field with Bachelor's degree required
2-4 years of previous leadership experience preferred

Knowledge, Skills and Abilities

Strong leadership, organizational, and communication skills.
Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
Communicate effectively with leadership, team members, and stakeholders.
Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
Problem-solving and critical thinking skills.
In depth knowledge of industry best practices and regulatory compliance (if applicable).
Strong organizational and time management skills.
Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Licenses and Certifications

Current active licensure in a clinical discipline (e.g., Registered Nurse or equivalent healthcare credential) required
Certified Patient Experience Professional (CPXP) obtained within 12 months of hire required

Why Work at Carlsbad Medical Center?
At Carlsbad Medical Center, we’re more than healthcare providers, we’re a team dedicated to compassionate care and community wellness. Join us for a supportive work environment, opportunities for professional growth, and the chance to make a real difference in the lives of our patients every day. Your skills, your passion, and your commitment matter here.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.

INDLEAD

Quick Apply

Refine Your Search

patient experience manager jobs in new mexico

Patient Experience Manager

Client Experience Manager, Pharmacy Benefits Management

Manager Patient Experience - Patient Associate Experience

Alternative Health & Advocacy Solutions COE Senior Project Manager

Provider Performance Manager I

Pharmacy Network Manager (Aetna)

Mgr,Strategic Accounts

Intake Representative - ALBUQUERQUE, NM

Medical Office - Practice Manager

Respiratory Therapy Manager

Occupational Therapist - $25,000 Sign-On Bonus

Home Health Registered Nurse (RN) or Licensed Practical Nurse (LPN)

Registered Nurse

Nurse Practitioner Or Physician's Assistant - Casa de Salud, Los Lunas

Dialysis Nurse Manager - $10,000 Sign-on Bonus

RN PRN

Physician Assistant /Nurse Practitioner- Opioid Treatment Program (OTP)

Radiology Technologist - Specialty Orthopedic - PRN in Santa Fe, NM

Certified Medical Assistant

Physical Therapist (PT)

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