Top 1323 Complaint handling Jobs in New York, Ny

Bilingual Call Center Representative
TemPositions Group of Companies —New York, NY
- $25 - $32 an hour
- Weekends as needed
- Remote
- Spanish
- English
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Concierge
The Pierre, A Taj Hotel, New York —New York, NY
- $41 an hour
- 8 hour shift
- Mid-level
- Hotel
- High school diploma or GED
Room Attendant
SVIH MANAGEMENT LLC —New York, NY
- $28.40 an hour
- OSHA
- Hotel
- High school diploma or GED
Quick Apply
Security Officer - FLSD
Hyatt Regency Times Square —New York, NY
- $34.42 - $45.90 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Guest Service Agent - $29.84
Dream Downtown —New York, NY
- $29.84 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
6d
Concierge
IHMS LLC. —New York, NY
- $41 an hour
- 8 hour shift
- Mid-level
- Hotel
- High school diploma or GED
Quick Apply
Call Center Representative I
MetroPlus Health Plan —New York, NY
- $48,791 a year
- Full-time
- Hybrid work
- Sales
- Research
- High school diploma or GED
Substitute Bartendar
Lotte New York Palace —New York, NY
- $32.38 - $43.17 an hour
- Full-time
- Serving
- Bar
- Hotel
Front Desk Host
EHS N47 MANAGER LLC —New York, NY
- $28.98 - $30.98 an hour
- Overnight shift
- Microsoft Excel
- Microsoft Outlook
- Hotel
- Health insurance
- Dental insurance
Quick Apply
12d
Security Officer
Legends Global —Brooklyn, NY
- $22.65 an hour
- 8 hour shift
- Ability to walk for extended periods
- English
- Ability to climb stairs
9d
Customer Service Associate
GU —SoHo, NY
- $17.50 - $18.00 an hour
- Full-time
- Typing
- Communication skills
- Entry level
Front Desk Agent
Fairfield Inn and Suites NY Manhattan Financial District —New York, NY
- $20 - $22 an hour
- Weekends as needed
- Microsoft Excel
- Hotel
- Organizational skills
Quick Apply
Front Desk Receptionist
CityNest Hotel —New York, NY
- $18.50 - $22.00 an hour
- Part-time
- Spanish
- Computer literacy
- Hotel
- Paid time off
Quick Apply
10d
Cashier
Butterfield Market —New York, NY
- $17 - $18 an hour
- Full-time
- Ability to lift 50 pounds
- Conflict management
- Organizational skills
Quick Apply
Call Center Representative
New York Psychotherapy and Counseling Center —Bronx, NY
- $20 - $21 an hour
- Full-time
- Remote
- Spanish
- Microsoft Outlook
- Medical office experience
- 403(b) matching
- Paid holidays
Quick Apply
5d
Team Member
Brooklyn Bourne —Brooklyn, NY
- $18 - $20 an hour
- Part-time
- Hybrid work
- Merchandising
- High school diploma or GED
- US work authorization
Quick Apply
Investigator
BUSINESS INTEGRITY COMMISSION —Manhattan, NY
- $59,359 - $95,392 a year
- Multiple hires
- Mid-level
- High school diploma or GED
- Driver's License
- Loan forgiveness
10d
Overnight Lobby Host
Arlo Midtown —New York, NY
- $25.50 an hour
- Overnight shift
- Residential
- Hotel
- Typing
- Health insurance
- Dental insurance
Quick Apply
10d
Hotel Guest Service Agent
The Bryant Park Hotel —New York, NY
- $24 - $28 an hour
- Full-time
- English
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
12d
Overnight Front Desk Agent at the Crosby Street Hotel
Crosby Hotel LLC —New York, NY
- $25 - $27 an hour
- Overnight shift
- Hotel
- Entry level
- Commuter assistance
- Health insurance
Quick Apply
3d

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complaint handling jobs near new york, ny

Bilingual Call Center Representative

TemPositions Group of Companies -
New York, NY

Quick Apply

Job Details

Full-time
$25 - $32 an hour

Benefits

Paid training
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Employee assistance program
Vision insurance
Employee discount
Prescription drug insurance

Qualifications

Spanish
English
High school diploma or GED
Client database systems
Typing
CRM system proficiency
Phone call management

Full Job Description

Description

TemPositions is supporting a high-volume government services account and seeking experienced, fully bilingual English/Spanish Call Center Representatives to serve as the first point of contact for NYC residents. In this role, you will handle a high volume of inbound citizen inquiries related to housing, public works, and transportation — with accuracy, composure, and efficiency. This is a demanding role requiring strong call center experience, CRM proficiency, and genuine fluency in both languages.

Position Details

Location: Fully Remote — Must currently live or have previously lived in New York City

Schedule: 40 hours/week. Weekend availability required. Days off fall between Tuesday and Thursday.

Shifts: Day or evening shifts available. Limited potential for overnight coverage (hours TBD).

Training: 3 weeks of paid training followed by a 4-week nesting period.

Start Date: TBD — Expected to move quickly with limited lead time.

Key Responsibilities

Handle a high volume of inbound calls from NYC residents requesting city services, information, or issue resolution.
Log and route service requests accurately into the client CRM and case management systems.
Identify resident needs using active listening and targeted probing questions to deliver accurate, efficient solutions.
Escalate urgent, sensitive, or complex inquiries to the appropriate agency or supervisor.
Meet performance metrics including Average Handle Time (AHT) and First Call Resolution (FCR).
Document all interactions thoroughly in the system immediately following each call.
Maintain composure and professionalism when handling frustrated or distressed callers.

Common Citizen Inquiries

Housing: Apartment maintenance, heat, or hot water complaints.
Vehicles & Parking: Towed vehicles, illegal parking, parking tickets, and camera violations.
City Services: Service request status updates and general directory assistance.
Community Issues: Neighbor noise complaints and worker feedback.

Minimum Qualifications

Language: Fully bilingual in English and Spanish — professional-level fluency required. Bilingual certification or formal testing preferred.
Experience: Minimum 3 years of call center experience, with demonstrated high-volume inbound experience (75+ calls/day preferred).
CRM: Proficiency in a CRM system is required (Microsoft Dynamics, Salesforce, Oracle, SAP, or equivalent). Candidates without CRM experience will not be considered.
Tech Skills: Ability to navigate multiple systems simultaneously. Typing speed of 50+ WPM required.
Remote Work: Reliable internet connection, quiet dedicated workspace, and prior remote call center or customer service experience required.
Education: High School Diploma or equivalent.
Residency: Must currently live or have previously lived in New York City.

Company Overview:

This job is presented to you by TemPositions Office, a division of the TemPositions Group of Companies. Enjoy exceptional compensation, benefits, and a wealth of opportunities in all office related positions. To learn more about employment opportunities, visit our website at www.tempositions.com.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.

Benefits:

We value the work our employees do and are committed to offering competitive pay along with access to benefits designed to support your health, financial well-being, and everyday life. Benefit availability varies based on assignment type, schedule, length of employment, and plan eligibility requirements.

Benefits available to eligible employees include health plan coverage, comprehensive medical options, group-rate dental and vision plans, prescription drug coverage, short-term disability, and a 401(k) plan. Employees can also access additional support and savings programs, including an Employee Assistance Program, childcare assistance, the Perks at Work employee discount program, paid holidays, and longevity pay bonuses.

Together, these offerings are designed to provide meaningful support while you build experience, earn income, and take on opportunities that fit your goals.

Quick Apply

Refine Your Search

complaint handling jobs in new york, ny

Bilingual Call Center Representative

Concierge

Room Attendant

Security Officer - FLSD

Guest Service Agent - $29.84

Concierge

Call Center Representative I

Substitute Bartendar

Front Desk Host

Security Officer

Customer Service Associate

Front Desk Agent

Front Desk Receptionist

Cashier

Call Center Representative

Team Member

Investigator

Overnight Lobby Host

Hotel Guest Service Agent

Overnight Front Desk Agent at the Crosby Street Hotel

I want to receive the latest job alert for complaint handling in new york, ny

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