Location:
Buffalo, NY, US, 14213
#job-location.job-location-inline { display: inline; }
Req ID: 40787
Segment: Restaurants & Hospitality
.buttontext6b123dc6bc5e368e a{ border: 1px solid transparent; } .buttontext6b123dc6bc5e368e a: focus{ border: 1px dashed #d31145 !important; outline: none !important; }
Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. With more than 13,500 associates working globally in 100 countries and annual sales of $5.9 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.
Purpose Statement
Frost Artisan Bakery is seeking a talented, creative, and detail-oriented Wedding Cake Decorator/Baker to join our growing team. This role is ideal for someone who is passionate about baking, cake artistry, customer service, and creating memorable desserts for weddings and special events. The successful candidate will assist with production baking, wedding cake preparation, custom cake decorating, customer interactions, and maintaining the high-quality standards that Frost Artisan Bakery is known for.
Shift: PT 20-25 hours a week
Key Accountabilities and Outcomes
Cake Decorating & Baking
- Frost, decorate, and finish cakes, cupcakes, cookies, and other baked goods for the storefront and custom orders.
- Design and execute wedding cakes, celebration cakes, and specialty desserts with precision and attention to detail.
- Work with buttercream, fondant, gum paste, edible decorations, and various cake decorating techniques.
- Assist with baking, filling, assembling, and preparing products for daily retail and custom orders.
- Develop and contribute creative ideas for new monthly flavors, seasonal offerings, and specialty menu items.
- Ensure all products meet Frost Artisan Bakery’s standards for quality, consistency, presentation, and taste.
Customer Service & Sales
- Provide exceptional customer service both in person and over the phone.
- Assist customers with cake consultations, wedding inquiries, and special order requests.
- Accurately take and fulfill customer orders while maintaining professionalism and attention to detail.
- Build positive relationships with customers and help create memorable experiences.
Wedding & Event Support
- Assist with wedding cake preparation, setup, and deliveries.
- Help coordinate and prepare products for weddings, pop-up events, vendor markets, and bakery events.
- Represent Frost Artisan Bakery professionally at community events, classes, and promotions.
Operations & Teamwork
- Follow proper cash handling procedures and accurately process transactions.
- Maintain a clean, organized, and safe work environment in compliance with health and safety regulations.
- Assist with inventory management, ingredient preparation, and production planning as needed.
- Work collaboratively with the bakery team to ensure smooth daily operations.
- Support cookie decorating classes, cupcake decorating classes, and other interactive customer events.
- Participate in pop-up events and special projects as assigned.
________________________________________
Required Knowledge, Skills & Experience
Experience
- Proven experience in baking, cake decorating, and bakery production.
- Experience decorating custom cakes and wedding cakes preferred.
- Experience working in a high-volume bakery environment preferred.
Technical Skills
- Strong cake decorating skills with buttercream, fondant, and other decorative mediums.
- Ability to execute intricate designs with precision and a steady hand.
- Understanding of baking techniques, production processes, and food safety practices.
- Ability to consistently produce high-quality work while meeting deadlines.
Customer Service & Communication
- Excellent customer service skills with a friendly and professional demeanor.
- Strong communication and interpersonal skills.
- Cash handling experience required; experience using Toast POS preferred.
Personal Qualities
- Creative, innovative, and passionate about cake artistry and baking.
- Detail-oriented with strong organizational skills.
- Positive attitude and ability to work well within a team environment.
- Comfortable working with large groups during classes, events, and community engagements.
- Reliable, flexible, and able to adapt in a fast-paced environment.
#LI-SL1
#OPS 123
Knowledge, Skills, and Experience
- High School Diploma or equivalent required.
- ServSafe Certification preferred but not required.
- Valid New York State Driver’s License required.
- Ability to work a flexible schedule, including weekends, holidays, and occasional evenings.
- Ability to lift up to 50 pounds and stand for extended periods.
COMPENSATION
In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.
Annual Range/Hourly Rate
$20.83 - $28.18
Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Associate Experience Network at
[email protected] if you need assistance completing this application or to otherwise participate in the application process.
.buttontext8ba5fa92639f881f a{ border: 1px solid transparent; } .buttontext8ba5fa92639f881f a: focus{ border: 1px dashed #d31145 !important; outline: none !important; }
BRINGING YOUR BEST SELF TO WORK.
As a family-owned company, caring for our associates—their whole selves—is a top priority. That’s why we provide benefits and tools to help our people balance the integration of work and life:
Competitive compensation
Health & financial benefits
Paid time off
Parental leave
Family planning support
Flexible work policy
Associate resource groups
Volunteering & community impact opportunities
Holiday gatherings
In-house taste tests (we are a food company after all)!
It’s all part of how we support our family of associates. Because in the company of family, all things are possible.
.buttontext1208240bb264bced a{ border: 1px solid transparent; } .buttontext1208240bb264bced a: focus{ border: 1px dashed #d31145 !important; outline: none !important; }
MEET RICH’S.
Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. With over 13,500 associates working in 100 locations globally, and annual sales at $5.9 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.
