Top 4066 Product support Jobs in Norfolk, Va

Ecommerce Strategy & Operations Manager
STIHL Inc. —Virginia Beach, VA
- $97,000 - $121,000 a year
- Full-time
- Marketing
- Inventory management
- Customer service
- Paid holidays
- Disability insurance
Customer Service Representative/Call Center/Client Support
ADP —Norfolk, VA
- $17.02 - $30.14 an hour
- Overtime
- Hybrid work
- Military
- Writing skills
- 1 year
- Wellness program
- Disability insurance
Product Technical Support Specialist, Marine
Volvo Group —Chesapeake, VA
- $72,600 - $89,700 a year
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
7d
Customer Service Representative
ADP —Norfolk, VA
- $17.02 - $30.14 an hour
- Overtime
- Spanish
- Military
- Writing skills
- Wellness program
- Disability insurance
4d
CUSTOMER SERVICE SPECIALIST II
TE Connectivity —Hampton, VA
- $55,700 - $83,600 a year
- Remote
- Marketing
- Mid-level
- 3 years
- Employee stock purchase plan
- Disability insurance
Specialist: Seasonal, Part-time
Apple —Virginia Beach, VA
- $22.00 - $28.88 an hour
- Part-time
- Entry level
- Employee stock purchase plan
- Health insurance
Quality Assurance Technician
Massimo Zanetti Beverage USA —Suffolk, VA
- $21 - $31 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
Acupuncturist
Wellness Clinic in Virginia Beach —Virginia Beach, VA
- $80 - $100 an hour
- Part-time
- Background check
- English
- Clinic
- Employee assistance program
- Employee discount
Quick Apply
Registered Nurse - Neonatal Intensive Care
Luke Staffing —Portsmouth, VA
- $32.80 an hour
- 12 hour shift
- Nursing
- RN License
- PALS Certification
Quick Apply
Licensed Massage Therapist
Rooted Method —Virginia Beach, VA
- $50 - $110 an hour
- Weekends as needed
- 5 years
- US work authorization
- In-person
- Paid training
- Wellness program
Quick Apply
6d
Lead Registered Dietitian
Healthcare Services Group, Inc. —Virginia Beach, VA
- $75,000 a year
- Full-time
- Computer literacy
- Mid-level
- Master's degree
- Employee stock purchase plan
- Paid holidays
Licensed Massage Therapist
PCRK Group —Virginia Beach, VA
- Part-time
- Mid-level
- US work authorization
- Paid training
- Health insurance
Quick Apply
Mission System Specialist (JSE-NGTS Developer)-Journeyman
AMEWAS, Inc. —Hampton, VA
- $95,300 - $139,900 a year
- Computer Science
- Engineering
- 3 years
- Wellness program
- AD&D insurance
Quick Apply
5d
Licensed Massage Therapist
Nirvana Bodywork & Mobility —Virginia Beach, VA
- $24.75 - $74.25 an hour
- Part-time
- Sanitation
- Mid-level
- US work authorization
- Paid training
- Paid time off
Quick Apply
Clinical Pharmacist
Potomac Healthcare Solutions —Portsmouth, VA
- Full-time
- Military
- Mid-level
- Outpatient experience
- Wellness program
- Health savings account
Quick Apply
SolarWinds Administrator (TS/SCI clearance)
Leidos —Newport News, VA
- $92,300 - $166,850 a year
- Full-time
- Bachelor of Science
- DevOps
- System design
Tax Preparer
Madison Financial Services dba Mad Tax —Virginia Beach, VA
- $18 - $20 an hour
- Part-time
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Mid-level
- Flexible schedule
Quick Apply
8d
Outside Security Sales Consultant
Alert 360 —Virginia Beach, VA
- $75,000 - $125,000 a year
- Weekends as needed
- Background check
- 18 years or older
- Clean driving record
- Paid training
- Health savings account
Quick Apply
5d
Nurse Practitioner
Upperline Health Inc —Virginia Beach, VA
- Full-time
- Nursing
- Management
- RN License
- Mileage reimbursement
- Health insurance
Quick Apply
Sea/Land Sales and BD Director
LBT-A Beaufort Brand —Virginia Beach, VA
- From $130,000 a year
- Full-time
- Microsoft Excel
- 5 years
- Military
- Health savings account
- Disability insurance
Quick Apply

I want to receive the latest job alert for product support in norfolk, va

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

product support jobs near norfolk, va

Ecommerce Strategy & Operations Manager

STIHL Inc. -
Virginia Beach, VA

Apply Now

Job Details

Full-time
$97,000 - $121,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Pension plan
Vision insurance
401(k) matching
Life insurance

Qualifications

Strategic management
Inventory management
Customer service
E-commerce
Bachelor's degree

Full Job Description

About Us

As a family-owned company, it’s the people who continue to make STIHL a successful, world-class brand.  Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name has remained synonymous with outstanding innovations, high-quality products and comprehensive service.

We are seeking an eCommerce Strategy & Operations Manager to join the team. With competitive compensation, excellent benefits and exciting growth potential, it is a great time to join the STIHL team!

Why You’ll Love Working at STIHL:

Competitive pay with multiple bonus opportunities and potential for annual merit increases
Excellent health benefits including Medical, Dental & Vision Insurance
Onsite Health & Wellness Center for employees and eligible family members
Company-paid Life Insurance and Short & Long-Term Disability
Robust retirement offerings including:
A fully vested Pension Plan after 5 years
A 401(k) with generous employer match
Paid time off including 11 Paid Holidays
A strong culture of stability, community, and innovation
Compensation: $97,000 - $121,000 per year. Actual compensation will depend on experience, qualifications, and internal equity.

About You

You’re a strategic, hands-on eCommerce professional who thrives at the intersection of operations, data, and customer experience. You bring a strong understanding of marketplace ecosystems and know how to drive results through efficient processes, clear communication, and cross-functional collaboration.

You have experience supporting marketplace operations, onboarding sellers or dealers, and managing end-to-end order flow to ensure a seamless customer journey. You’re comfortable working within platforms like Mirakl and understand what it takes to help partners succeed while maintaining high standards of performance and compliance.

Job Duties & Responsibilities

Marketplace Strategy and Operations (Mirakl)

Develop strategy to achieve "easy to buy, easy to sell" objectives; build and track operational priorities across order management, post-purchase, fraud, and payments
Guide dealers post-onboarding: catalog, pricing, inventory feeds, shipping configuration, and payout setup
Conduct sessions with internal teams to resolve onboarding blockers; monitor dealer SLA performance (fulfillment, cancellations, returns, customer service)
Support catalog quality audits and dealer product data corrections
Develop PRDs, user stories, and business cases to drive platform enhancements for the digital product team

Order Management & Merchant of Record

Build AI use cases supporting end-to-end order flow across BOPIS, dealer delivery, and shipment fulfillment types
Reconcile failed payments, declines, and cancellations with Finance and global teams; troubleshoot issues with IT, Customer Service, Stripe, and Mirakl
Monitor Stripe Connect payouts for accuracy and timeliness; coordinate tax processes with Finance and Vertex

Fraud Monitoring & Risk Management

Serve as first point of contact for flagged transactions; investigate orders using customer behavior, payment characteristics, and risk indicators
Liaise with fraud vendors, maintain case documentation, and develop SOPs for fraud workflows and escalation paths
Ensure high acceptance rates, low false positives, low fraud rates, and minimal chargebacks

Reporting & Continuous Improvement

Produce weekly/monthly KPIs: order success rate, payout timeliness, fraud rate, chargebacks, and dealer SLA adherence
Identify inefficiencies, recommend improvements, and support regression testing for Mirakl, Hybris, and Stripe releases
Collaborate cross-functionally to continuously improve customer and dealer experience
All other duties and responsibilities as assigned

Specifications

Bachelor’s degree; preferred in the areas of marketing, design, digital, IT, or business-related fields
Preferred 3-5 years of experience, with at least 2 years of experience in digital ideally with marketplace (e.g., Mirakl) payment (e.g., Stripe), tax, and fraud platforms
Required Travel: <10%
Experience in dealer networks, marketplaces, or B2B2C models
Knowledge of analytics tools

Pay: $97,000.00 - $121,000.00 per year

Work Location: In person

Apply Now

Refine Your Search

product support jobs in norfolk, va

Ecommerce Strategy & Operations Manager

Customer Service Representative/Call Center/Client Support

Product Technical Support Specialist, Marine

Customer Service Representative

CUSTOMER SERVICE SPECIALIST II

Specialist: Seasonal, Part-time

Quality Assurance Technician

Acupuncturist

Registered Nurse - Neonatal Intensive Care

Licensed Massage Therapist

Lead Registered Dietitian

Licensed Massage Therapist

Mission System Specialist (JSE-NGTS Developer)-Journeyman

Licensed Massage Therapist

Clinical Pharmacist

SolarWinds Administrator (TS/SCI clearance)

Tax Preparer

Outside Security Sales Consultant

Nurse Practitioner

Sea/Land Sales and BD Director

I want to receive the latest job alert for product support in norfolk, va

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected