Top 239 Customer solutions specialist Jobs in Norman, Ok

Customer Resolution Specialist
FIRST FIDELITY BANK —Norman, OK
- Full-time
- High school diploma or GED
- Organizational skills
- Typing
- Opportunities for advancement
Quick Apply
Customer Resolution Specialist (Bilingual)
FIRST FIDELITY BANK —Oklahoma City, OK
- Bilingual
- High school diploma or GED
- Organizational skills
Quick Apply
Carrier Payables Specialist
INSURICA, Inc. —Oklahoma City, OK
- $60,000 - $65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Aftermarket Sales Representative | CSS
Sunbelt Material Handling —Oklahoma City, OK
- $48,000 - $60,000 a year
- Full-time
- Mid-level
- Driver's License
- Travel
- Employee stock purchase plan
- Health insurance
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Treasury and Shareholder Relations Specialist
INSURICA, Inc. —Oklahoma City, OK
- $76,000 - $114,000 a year
- Full-time
- Microsoft Outlook
- CPA
- Writing skills
Customer Retention Specialist - Work from Home
Consumer Cellular —Oklahoma City, OK
- $36,750 - $46,200 a year
- Full-time
- Remote
- Background check
- Pass drug screening
- Mid-level
- Paid training
- AD&D insurance
Specialist: Seasonal, Part-time
Apple —Oklahoma City, OK
- Part-time
- Entry level
- Employee stock purchase plan
- Health insurance
Systems Support Specialist II - City
The City of Oklahoma City —Oklahoma City, OK
- $35.81 - $54.80 an hour
- Weekends as needed
- Background check
- Customer service
- Military
- Health insurance
- Opportunities for advancement
10d
Warehouse Specialist
Integrated Power Services —Norman, OK
- $20 - $22 an hour
- Computer literacy
- Pass drug screening
- Forklift
- Health insurance
- Dental insurance
Remote Collection Specialist
AADVANTAGE LAUNDRY SYSTEMS LLC —Oklahoma City, OK
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Help Desk Technician
General Dynamics Information Technology —Oklahoma City, OK
- $19.12 - $25.88 an hour
- Weekends as needed
- High school diploma or GED
- Travel
- 1 year
- Paid holidays
- 401(k) matching
Taxpayer Support Specialist
Oklahoma Tax Commission —Oklahoma County, OK
- $55,620 a year
- Overtime
- Background check
- Spanish
- Microsoft Excel
- Paid parental leave
- Paid holidays
Systems Support Specialist II - City
City of Oklahoma City —Oklahoma City, OK
- $516 an hour
- Weekends as needed
- Background check
- Customer service
- Military
- Health insurance
- Opportunities for advancement
10d
End User Support Specialist - Shared Services Center
Bob Moore Auto Group —Oklahoma City, OK
- Mid-level
- Office
- 3 years
Human Resources Solutions Specialist
Oklahoma City Public Schools —Oklahoma City, OK
- 8 hour shift
- Spanish
- Mid-level
- Office
9d
Route Optimization Specialist
Baker Hughes —Oklahoma City, OK
- Full-time
- Mid-level
- Analysis skills
- Continuous improvement
- Health insurance
Account Resolution Specialist
American Collection Services —Oklahoma City, OK
- $16 - $30 an hour
- Full-time
- Sales
- Computer literacy
- Computer skills
- Paid training
- Health insurance
Quick Apply
Retail Sales Specialist
SAS Retail Services —Norman, OK
- $17 - $19 an hour
- Part-time
- 18 years or older
- Merchandising
- No experience needed
- Health insurance
- Dental insurance
Customer Care Associate
NTT Ltd —Oklahoma City, OK
- $20 an hour
- Overtime
- Background check
- Pass drug screening
- Research
- Health savings account
- AD&D insurance
Central Processing Specialist I
The State of Oklahoma —Oklahoma City, OK
- $36,400 a year
- Overtime
- Inventory control
- Office
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance

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Customer Resolution Specialist

FIRST FIDELITY BANK -
Norman, OK

Quick Apply

Job Details

Full-time

Benefits

Opportunities for advancement

Qualifications

Phone communication
High school diploma or GED
Typing
Client interaction via phone calls

Full Job Description

At First Fidelity Bank, people matter, including our customers, our communities, and especially our employees.

Our Customer Service teams play a critical role in delivering a positive client experience through phone and digital support. We are looking for service-driven individuals who enjoy problem solving, communicating with empathy, and taking ownership to help clients find solutions. Our team members are essential to our success, and we invest in them through training, development, and opportunities to advance.

In this role, you will receive competitive pay, a $1,000 sign-on bonus with a one-year retention agreement, and the training needed to be successful. One of our core values is providing a caring place to work where people feel supported, work collaboratively, and take pride in helping clients every day.

SUMMARY
The Customer Resolution Specialist (CRS) provides exceptional service in the Bank’s Contact Center by interacting with clients over the telephone and through online chat methods. Develops and maintains strong client relationships by recognizing client needs through effective listening skills, asking need-defining questions, using critical thinking skills, and recommending appropriate products or services. The successful CRS demonstrates a strong desire to build client respect and trust through credibility, friendliness, sincerity, empathy, and patience. Excellent communication skills over the telephone and live chats and the ability to handle a large volume of contacts are essential. The CRS role is challenging, and the environment is fast paced, yet rewarding. Our colleagues take the time to truly listen to our clients and take ownership so they can effectively resolve all inquiries and concerns.

PRIMARY DUTIES/RESPONSIBILITIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Provides prompt, courteous, and accurate service to clients, via the telephone, mobile app, and live chat. Responds to client inquiries, requests, and concerns. Identifies, researches, and resolves issues using systems and resources available, taking ownership of each client interaction.
Maintains a friendly and outgoing personality to deal calmly with client problems and questions. Effectively de-escalates client issues using empathy and conflict resolution skills.
Processes requests from both internal and external clients.
Quickly learns about Bank products, services, systems, policies and procedures through ongoing training, self-study and career development. Makes efficient use of time despite frequent interruptions and utilizes downtime to learn more about Bank.
Utilizes effective listening and discernment skills, asks need-defining questions, recognizes client needs and matches them with appropriate products through sales or referrals and applies appropriate taglines when offering bank products and services.
Utilizes effective time management and prioritization skills in order to handle a high volume of multiple communication methods in a fast-paced environment.
Works well in a group setting and maintains a courteous and professional demeanor.
Demonstrates effective teambuilding skills and contributes ideas and suggestions that benefit the team and clients.
Provides technical support for online banking and other bank-wide products.
Assists clients with loan and new account applications, including scheduling closings at a branch location.
Input disputes for clients via the telephone and internet.
Makes outbound calls to clients concerning suspected fraudulent transactions.
Maintains the highly confidential nature of client information and records.
Consistently supports the Bank and its Mission, Vision and Core Values.
Serves as support for the Virtual Bank, Banno and Chat services, Treasury service clients, and other duties as needed to meet department needs.
Performs other relevant duties as assigned by the Customer Service Managers or Director.
Arrives at work and is available to take calls at the start of scheduled shift. The contact center can only achieve our goals and properly serve clients if every colleague adheres to his or her schedule. Therefore, regular and reliable attendance and punctuality is essential.

EXPERIENCE REQUIREMENTS:
At least (1) year previous banking and/or contact center experience required. Previous experience with live chat communication is a plus.

EDUCATION REQUIREMENTS:
High school diploma or equivalent required.

OTHER REQUIREMENTS (SKILLS, ABILITIES, CHARACTERISTICS):

Exceptional listening skills and attention to detail in order to discern client needs.
Able to think, reason and react quickly in order to formulate solutions and provide personalized client service
Able to demonstrate empathy with client concerns.
Able to consistently handle a large volume of contacts via the telephone or internet, deal with stressful situations, remain calm under pressure, and act in the Bank’s best interest.
Courtesy, tact, and diplomacy are essential elements of the job. Must be capable of dealing calmly and professionally with different personalities or individuals from diverse cultures at various levels within and outside of the Bank.
Superior verbal communication skills. Must have the ability to speak articulately, converse intelligently, clearly and understandably over the telephone with clients and co-workers. This requires a pleasant and professional tone and demeanor, rate of speed when speaking, and an ability to be clear and concise.
Strong written communication and keyboarding skills in order to accurately document/track status of issues, assist clients via internet or our mobile app, and respond to professional communications.
Able to work independently with minimum supervision in a fast-paced environment.
Able to quickly gain knowledge and understanding of all bank products and services offered, including new products and services as they are introduced.
Strong organizational skills that enable multiple tasks to be balanced.
Independent decision-making ability within defined guidelines.
Adapts quickly to change and remains flexible.
Able to maintain positive team spirit and communication.

ADDITIONAL INFORMATION

SUPERVISORY RESPONSIBILITY:
None

PHYSICAL REQUIREMENTS:
While performing the duties of this Job, the employee is required to work in a normal office environment.

AA/EOE/D/V/MEMBER FDIC

Quick Apply

Refine Your Search

customer solutions specialist jobs in norman, ok

Customer Resolution Specialist

Customer Resolution Specialist (Bilingual)

Carrier Payables Specialist

Aftermarket Sales Representative | CSS

Treasury and Shareholder Relations Specialist

Customer Retention Specialist - Work from Home

Specialist: Seasonal, Part-time

Systems Support Specialist II - City

Warehouse Specialist

Remote Collection Specialist

Help Desk Technician

Taxpayer Support Specialist

Systems Support Specialist II - City

End User Support Specialist - Shared Services Center

Human Resources Solutions Specialist

Route Optimization Specialist

Account Resolution Specialist

Retail Sales Specialist

Customer Care Associate

Central Processing Specialist I

I want to receive the latest job alert for customer solutions specialist in norman, ok

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