Top 2763 Customer experience agent Jobs in North Carolina

Long Term Disability Claims Advocate - Remote Opportunities Available!
Lincoln Financial —Charlotte, NC
- $25.87 - $35.84 an hour
- Online Application
- Remote
- Mid-level
- High school diploma or GED
- Organizational skills
- Disability insurance
- Tuition reimbursement
2d
Remote Chat Support Agent
Qureos Inc —Asheville, NC
- Remote
- Google Workspace
- Computer literacy
- English
- Paid training
3d
Customer Service Agent
Go Hiya —Charlotte, NC
- $18 - $27 an hour
- Full-time
- Computer literacy
- Office
- High school diploma or GED
- Paid holidays
- Dental insurance
Quick Apply
13d
Inbound Call Center Representative
Nexovent Group —Charlotte, NC
- $23.45 - $28.25 an hour
- Weekends as needed
- Computer literacy
- Conflict management
- Organizational skills
- Paid training
- Health insurance
Quick Apply
1d
Boarding Agent
JOHN S CONNOR INC —North Carolina
- $50 an hour
- Weekends as needed
- Clean driving record
- No high school diploma
- High school diploma or GED
Quick Apply
Customer Service Agent_Seasonal
Orkin —Raleigh, NC
- $16.73 - $18.00 an hour
- Temporary
- Remote
- High school diploma or GED
- 1 year
- Communication skills
- Employee stock purchase plan
- Work from home
Contact Center Agent – Voice Support
E-Advance LLC (200) —Raleigh, NC
- $14.25 - $19.00 an hour
- ASE Certification
- Spanish
- English
- Paid jury duty
- Paid parental leave
Quick Apply
Passenger Service Agent
Menzies Aviation —Charlotte, NC
- Full-time
- Background check
- Computer literacy
- Pass drug screening
Outbound Survey Representative
Five Star Call Centers —Charlotte, NC
- $14 an hour
- Weekends as needed
- Remote
- Background check
- 18 years or older
- Clinic
- Paid training
11d
Customer Service Representative - State Farm Agent Team Member
Mary-Beth Burgess - State Farm Agent —Charlotte, NC
- $21 - $25 an hour
- Full-time
- Office
- Communication skills
- Entry level
Quick Apply
Call Center Agent - Fayetteville
eClerx —Fayetteville, NC
- $13 - $14 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Entry level
Quick Apply
Customer Assistance Representative Full Time
American Airlines —Charlotte, NC
- From $16.58 an hour
- Overtime
- Background check
- 18 years or older
- Pass drug screening
- Health insurance
- Dental insurance
4d
Outbound Telesales Agent_Seasonal
Orkin —Raleigh, NC
- $18 an hour
- Temporary
- Remote
- Basic math
- High school diploma or GED
- 2 years
- Employee stock purchase plan
- Health insurance
Customer Service Agent-Raleigh
State of North Carolina - Revenue —Wake County, NC
- $39,244 - $41,206 a year
- Full-time
- Hybrid work
- Spanish
- Word processing
- Computer literacy
- Paid parental leave
- Paid holidays
1d
Collections Agent/Customer Service Representative
Northstar Location Services —North Carolina
- $16 - $25 an hour
- Full-time
- Remote
- Computer literacy
- Basic math
- Mid-level
- Paid training
- Health savings account
Quick Apply
3d
Customer Service Representative - State Farm Agent Team Member
Matt Davis - State Farm Agent —Garner, NC
- $40,000 - $50,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Remote Inside Sales Agent
The Cascarella Agency —Charlotte, NC
- Part-time
- Remote
- Communication skills
- Entry level
- Under 1 year
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Roger O'Connell - State Farm Agent —Davidson, NC
- $50,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Night Auditor - 3rd Shift Front Desk Agent
Hilton Charlotte University Place —Charlotte, NC
- $19 an hour
- Weekends as needed
- Hotel
- Organizational skills
- Communication skills
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Jaime Shannon - State Farm Agent —Fayetteville, NC
- $17 - $20 an hour
- Full-time
- Office
- Communication skills
- Entry level
- Paid holidays
- Paid time off
Quick Apply

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Long Term Disability Claims Advocate - Remote Opportunities Available!

Lincoln Financial -
Charlotte, NC

Apply Now

Job Details

$25.87 - $35.84 an hour
2 days ago

Benefits

Disability insurance
Tuition reimbursement
Paid time off
Work from home
Parental leave
Employee assistance program

Qualifications

Insurance products customer support
Handling insurance claims
Phone communication
Leave management
Mid-level
High school diploma or GED
Disability benefits programs
Customer engagement
Organizational skills
Disability determination
Individual consumer customer service
Disability benefits management
Associate's degree
Communication skills
Under 1 year
Phone interviews

Full Job Description

Date: Jul 23, 2026

Primary Location: Charlotte, NC, US

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Company: Lincoln Financial

Alternate Locations: Work from Home; US All Regions

Work Arrangement:
Remote : Work at home employee residing outside of a commutable distance to an office location.

Relocation assistance: is not available for this opportunity.

Requisition #: 76328

The Role at a Glance

We are excited to bring on a highly motivated Long-Term Disability (LTD) Claims Advocate to our ever growing claims organization.

As an LTD Claims Advocate, you will manage a workload of Long-Term Disability claims independently in accordance with established procedures and guidelines. You will be responsible for conducting initial and ongoing interviews with claimants, obtaining, and reviewing medical records and making timely and ethical claim determinations. You’ll complete a thorough training program to develop new skills and give you the confidence you need to be successful in your new role. If you enjoy working in a fast-paced team environment, then please read on!

What you'll be doing

Communicating with claimants, employers and various medical professionals through phone and e-mail to gather information regarding Long Term Disability Claims and state and federal benefits when applicable.
Collaborating with fellow case managers, nurse case managers, vocational case managers, and consulting physicians to make appropriate, ethical, and timely claim determinations.
Reviewing complex medical records and effectively leveraging a variety of tools and resources to understand appropriate approval durations and future action planning throughout the life of the claim.
Providing exceptional customer service and proactively recognizing customer needs and areas of opportunity.

What we’re looking for

Must-haves:
High School diploma or GED or minimum Associate degree in lieu of required experience.
3-5 years of claims experience directly aligned to the specific responsibilities for this role or;
For candidates with an Associate degree, 0-1 year claims experience directly aligned to the specific responsibilities for this role.
Strong written and verbal communication skills.
Excellent organization skills with the ability to multi-task.

Nice-to-haves:
Experience with disability and/or absence management.
Application Deadline

Applications will be accepted through August 14th, 2026, and posting may come down earlier due to applicant volume.

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:
Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

Leadership development and virtual training opportunities

PTO/parental leave

Competitive 401K and employee benefits

Free financial counseling, health coaching and employee assistance program

Tuition assistance program

Work arrangements that work for you

Effective productivity/technology tools and training

The pay range for this position is $25.87 - $35.84 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Follow us on Facebook, X, LinkedIn, Instagram, and YouTube. For the latest company news, visit our newsroom.

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at [email protected] if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling (866) 922-6543.

Apply Now

Refine Your Search

customer experience agent jobs in north carolina

Long Term Disability Claims Advocate - Remote Opportunities Available!

Remote Chat Support Agent

Customer Service Agent

Inbound Call Center Representative

Boarding Agent

Customer Service Agent_Seasonal

Contact Center Agent – Voice Support

Passenger Service Agent

Outbound Survey Representative

Customer Service Representative - State Farm Agent Team Member

Call Center Agent - Fayetteville

Customer Assistance Representative Full Time

Outbound Telesales Agent_Seasonal

Customer Service Agent-Raleigh

Collections Agent/Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

Remote Inside Sales Agent

Customer Service Representative - State Farm Agent Team Member

Night Auditor - 3rd Shift Front Desk Agent

Customer Service Representative - State Farm Agent Team Member

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