Top 165 Customer service coordinator Jobs in North Carolina

Services Project Coordinator (Remote) EST
Lowe's —Wilkesboro, NC
- $17.73 - $29.61 an hour
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Bachelor's degree
Care Coordinator
Oshi Health —Raleigh, NC
- $45,000 - $52,000 a year
- Email
- Remote
- Google Workspace
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative & Scheduling Coordinator – Charlotte, NC
Swifto Charlotte —Charlotte, NC
- $22 - $23 an hour
- Weekends as needed
- Hospitality
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
6d
Customer Coordinator
Schumacher Homes of North Carolina Inc —Mooresville, NC
- Full-time
- Microsoft Outlook
- Entry level
- Paid holidays
- Dental insurance
Quick Apply
Technical Customer Service Coordinator - Charlotte, NC
GITI TIRE USA LTD —Charlotte, NC
- Full-time
- Mid-level
- Office
- Administrative experience
Quick Apply
Customer Service Training Coordinator
BSH Home Appliances Group —New Bern, NC
- $25.52 - $42.54 an hour
- 8 hour shift
- Mid-level
- Microsoft Office
- High school diploma or GED
- Profit sharing
- Health savings account
9d
Customer Service and Scheduling Coordinator - Residential Glass
The Glass Guru of Durham —Durham, NC
- $20 - $26 an hour
- Full-time
- Office
- Residential
- High school diploma or GED
- Paid time off
- Opportunities for advancement
Quick Apply
13d
Coordinator, Customer Service (E-commerce)
Centric Brands —Greensboro, NC
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Bachelor's degree
- Store discount
- Health insurance
Senior Intake Coordinator
Paradigm Corp —North Carolina
- $19 - $21 an hour
- Full-time
- Remote
- Microsoft Outlook
- Word processing
- Mid-level
- Health savings account
- Paid holidays
12d
Lead Coordinator
Leadwave Strategies LLC —Charlotte, NC
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Member Services Coordinator
Saleeby Family YMCA —Cameron, NC
- $15 - $17 an hour
- Weekends as needed
- Mid-level
- Project management
- Experience equivalent to degree accepted
21h
Customer Service & Administrative Operations Coordinator
Warehouse Republic —Reidsville, NC
- $20 - $22 an hour
- Overtime
- Background check
- Microsoft Outlook
- Ability to walk for extended periods
Quick Apply
2d
Customer Service Coordinator
Hydro Tube Enterprises, INC. —Sanford, NC
- From $20 an hour
- Part-time
- Computer literacy
- Basic math
- ERP systems
- Paid holidays
- Health insurance
Quick Apply
10d
Customer Service Sales Coordinator
Vesuvius USA —Graham, NC
- $45,000 - $55,000 a year
- Writing skills
- English
- Office
Quick Apply
Coordinator, Customer Service
Cando Rail & Terminals —Charlotte, NC
- Monday to Friday
- Microsoft Excel
- Computer literacy
- Research
- AD&D insurance
- Disability insurance
Quick Apply
Customer Service Coordinator
PLI Fabrication LLC —Mebane, NC
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Service Coordinator
Pro-Serv Food Equipment —Charlotte, NC
- $20 - $25 an hour
- Full-time
- Mid-level
- Office
- Windows
- Dental insurance
- 401(k)
Quick Apply
Customer Experience Coordinator
The Davey Tree Expert Company —Morrisville, NC
- $25 - $28 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid parental leave
- Employee stock purchase plan
Quick Apply
Customer Service Coordinator
TQL —Charlotte, NC
- From $16.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
Quick Apply
Care Coordinator
Valeris, Inc. —Raleigh, NC
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- AD&D insurance
Quick Apply
1d

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Services Project Coordinator (Remote) EST

Lowe's -
Wilkesboro, NC

Apply Now

Job Details

Full-time
$17.73 - $29.61 an hour

Qualifications

Customer communication

Full Job Description

Innovate Remotely

This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions.

Your Impact

The primary purpose of the Services Project Coordinator is to facilitate end-to-end oversight and support to customers who purchase installation job(s). The Services Project Coordinator is responsible for tracking progress, documenting all interactions, addressing issues and communicating with customers, service providers, stores and vendors in a timely manner to keep the job going. To accomplish this, the Services Project Coordinator must have excellent customer service and problem-solving skills with the ability to adapt to change. The Services Project Coordinator will collaborate directly with customers, service providers, stores and peers to deliver the desired customer experience. The Serivices Project Coordinator will receive regular feedback and coaching from his/her leader and must be receptive and able to incorporate the feedback to improve skills and enhance performance on a continual basis. This position is in a fast-paced environment and schedules may include night and/or weekend hours.

What You Will Do

Answer inbound calls from customers, service providers and stores to provide installation job support.
Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather job information.
Conduct initial contact with customer and service providers to provide centralized contact information and job expectations in order to verify project scope and ensure alignment.
Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer.
In coordination with stores and customers, arrange product delivery to ensure work can begin on time.
Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system.
Manage and resolve Work Order issues (post project completion) including assessment of related costs and the potential of service provider and/or vendor charge backs.
Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest and Salesforce).
Practice active listening skills with customers, service providers, stores and vendors in order to deliver an excellent customer experience and promote team collaboration.
Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes.
Drive for results by consistently achieving goals and completing tasks/activities on time.
Build effective relationships with others by organizing information, sharing information with coworkers and leaders and seeking performance feedback.
Adapt to a fast-paced environment with evolving process enhancements.
Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc.

Minimum Qualifications

High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
1- 3 years' experience in a customer facing role

Preferred Skills/Education

Bachelor’s degree Related field
1 year Experience in project coordination OR experience in remodeling or construction industry
1 year Experience working in a Project Management function
Experience in contact center environment

Pay Range: $17.73 - $29.61 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Pay Range: $17.73 - $29.61 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Apply Now

Refine Your Search

customer service coordinator jobs in north carolina

Services Project Coordinator (Remote) EST

Care Coordinator

Customer Service Representative & Scheduling Coordinator – Charlotte, NC

Customer Coordinator

Technical Customer Service Coordinator - Charlotte, NC

Customer Service Training Coordinator

Customer Service and Scheduling Coordinator - Residential Glass

Coordinator, Customer Service (E-commerce)

Senior Intake Coordinator

Lead Coordinator

Member Services Coordinator

Customer Service & Administrative Operations Coordinator

Customer Service Coordinator

Customer Service Sales Coordinator

Coordinator, Customer Service

Customer Service Coordinator

Service Coordinator

Customer Experience Coordinator

Customer Service Coordinator

Care Coordinator

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