Top 9640 Guest experience manager Jobs in North Carolina

Banquet Captain & Guest Experience Ambassador
Fontana Village Resort —Fontana Village, NC
- $14 - $16 an hour
- Part-time
- Mid-level
- Children
- Leadership
- Paid training
- Employee discount
Quick Apply
4d
HVAC Manager – MERHVAC Manager - Full Time
Ridgecrest Conference Center —Black Mountain, NC
- From $60,000 a year
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
10d
Assistant Property Manager
PROACTIVE Vacations —Supply, NC
- $48,000 - $60,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Paid time off
- Professional development assistance
Quick Apply
General Manager
Sloomoo Institute —Charlotte, NC
- Full-time
- 18 years or older
- 6 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Massage Therapist
The Art of Living Retreat Center —Boone, NC
- Part-time
- In-person
- Entry level
- Under 1 year
- Paid training
- Continuing education credits
Quick Apply
Hardee's General manager - Madison Mayodan
Boddie-Noell Enterprises, Inc. —Madison, NC
- Background check
- 18 years or older
- Driver's License
- Dental insurance
- Employee assistance program
Automation and Controls Maintenance Supervisor
The Cheesecake Factory —Battleboro, NC
- Weekends as needed
- Ability to walk for extended periods
- System design
- English
- Health insurance
- Dental insurance
6d
Weekend Delivery Driver $200 per day
The Vacation Property Group LLC —Manteo, NC
- $200 a day
- Weekends as needed
- Background check
- Clean driving record
- Residential
Quick Apply
General Manager - NC State University Athletics
Aramark —Raleigh, NC
- Weekends as needed
- University
- Recruiting
- Senior level
Restaurant Manager
The Catering Works Inc —Raleigh, NC
- From $28 an hour
- Weekends as needed
- Restaurant management
- Mid-level
- Continuous improvement
SERVER- TOWNHALL HIGHLANDS
TH Highlands LLC —Highlands, NC
- $8 an hour
- Temporary
- Guest services
- Restaurant
- Restaurant experience
- Paid training
- Employee discount
Quick Apply
SALES CONSULTANT
Hiester Automotive —Lillington, NC
- Full-time
- Background check
- Dealership
- Pass drug screening
- Disability insurance
- Dental insurance
Quick Apply
General Manager — Up to $75K + Bonus | Fast Casual Restaurant
Smithfield Chicken-N-Bar-B-Q —Lumberton, NC
- $65,000 - $75,000 a year
- Weekends as needed
- Background check
- Sales
- Fast casual restaurant
- Paid training
- Health insurance
Quick Apply
Hair Stylist- $25 - 35/hr - We Pay Tips Daily
FS Cut & Color North Carolina —Hope Mills, NC
- $25,000 - $45,000 a year
- Full-time
- Cosmetology License
- Hair styling
- In-person
- Store discount
- Continuing education credits
Quick Apply
Sous Chef
Chestnut —Asheville, NC
- $60,000 - $65,000 a year
- Full-time
- Background check
- ServSafe
- Customer service
- Disability insurance
- Health insurance
Quick Apply
Center Manager
European Wax Center —Raleigh-Durham, NC
- $50,000 - $65,000 a year
- Full-time
- Background check
- Mid-level
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
Weekend Delivery Driver $200 per day
The Vacation Property Group LLC —Powells Point, NC
- $200 a day
- Weekends as needed
- Background check
- Clean driving record
- Residential
Quick Apply
Jimmy Johns Shift Leader
Jimmy John's Sandwiches —Hendersonville, NC
- From $16 an hour
- Weekends as needed
- Mid-level
- Supervising experience
- Quick service & fast food restaurant
Quick Apply
8d
Senior Manager
Dave & Buster's —Concord, NC
- $60,889 - $71,636 a year
- Weekends as needed
- Senior level
- Restaurant
- Disability insurance
- Dental insurance
Licensed Massage Therapist
Hand & Stone of Canton —Greenville, NC
- $35 - $55 an hour
- Part-time
- In person
- In-person
- Entry level
- Retail sales
- Continuing education credits
- Paid time off
Quick Apply

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guest experience manager jobs near north carolina

Banquet Captain & Guest Experience Ambassador

Fontana Village Resort -
Fontana Village, NC

Quick Apply

Job Details

Part-time | Seasonal
$14 - $16 an hour
4 days ago

Benefits

Paid training
Employee discount

Qualifications

Event breakdown
Buffet-style table settings
Proactive hotel and accommodations guest assistance
Hotel policy compliance
Maintaining an organized workspace
Resort experience
Bar cleaning
Operations management
Event catering coordination
Bar safety compliance (food service)
Food service workstation cleanliness
Team leadership
Incident report management
Greeting customers
Shift management
Answering guest questions
Mid-level
Bar setup
Food and beverage industry expertise
Event cleanup
Leading team collaboration initiatives
Stocking
Cleaning messes in dining areas
Event setup
Hotel staff training
Managing food service teams
Event customer service
Food safety
Leadership

Full Job Description

Banquet Captain & Guest Experience Ambassador

Department: Banquets, Recreation & Guest Experience
Employment Status: Part-Time, Year-Round / Full-Time Seasonal
Reports To: Food & Beverage Operations Manager and Guest Experience Leadership
Location: Fontana Village Resort & Marina

Position Summary

The Banquet Captain & Guest Experience Ambassador is a hybrid hospitality role supporting banquet and event operations, recreation activities, and the overall resort guest experience.

During weddings, group functions, conferences, and special events, this position serves as a Banquet Captain and helps coordinate the service team, event setup, guest service, and breakdown process. Outside of scheduled events, the position supports recreation programming, resort activities, and guest engagement throughout the property.

This is a part-time, year-round position with the opportunity for full-time seasonal hours. The number of hours available will be driven by the resort’s event calendar, seasonal occupancy, recreation programming, and operational needs.

During the off-season, continued hours may be available based on the employee’s interest, availability, performance, and willingness to be cross-trained in other departments throughout the resort.

Essential ResponsibilitiesBanquet and Event Operations

Review Banquet Event Orders and event requirements before each assigned function.
Participate in pre-event meetings and confirm room setup, service timelines, menus, guest counts, special requests, and assigned responsibilities.
Assist with the setup of banquet rooms, ceremony areas, meeting spaces, buffets, bars, registration tables, and other event locations.
Serve as the on-floor service leader during assigned events.
Conduct pre-shift meetings and clearly communicate event expectations, service standards, assignments, and timelines to the banquet team.
Coordinate the timing of food, beverage, and guest service with culinary, banquet, sales, and event leadership.
Ensure tables, service stations, buffets, bars, and guest areas remain clean, stocked, organized, and presentation-ready.
Monitor guest satisfaction and respond promptly to questions, concerns, and service needs.
Maintain communication with the event contact and appropriate resort leadership throughout the function.
Adjust staffing assignments and service coverage as needed to support the event.
Coordinate and actively participate in post-event cleanup, breakdown, storage, and reset.
Confirm that equipment, linens, décor, supplies, and event materials are properly returned or stored.
Report event concerns, damage, shortages, guest feedback, and follow-up needs to management.
Assist with weddings, conferences, family reunions, corporate retreats, festivals, resort programming, and other special events.

Recreation and Guest Experience

Welcome guests and provide accurate information about resort activities, amenities, dining options, operating hours, and local attractions.
Assist with recreation programs, games, tournaments, children’s activities, seasonal events, holiday programming, and family entertainment.
Help prepare, operate, inspect, and close recreation areas and activity locations.
Maintain clean, safe, organized, and guest-ready activity spaces.
Encourage guest participation while maintaining a friendly, welcoming, and professional presence.
Assist guests with directions, activity registration, equipment, basic questions, and special requests.
Identify opportunities to improve the guest experience and take appropriate action within the employee’s authority.
Communicate maintenance, cleanliness, safety, and operational concerns to the appropriate department.
Support guest recovery efforts and involve leadership when additional assistance is required.
Provide visible guest-service coverage during high-occupancy periods, weekends, holidays, and special events.

Leadership and Team Support

Lead through active participation and professional behavior.
Assign and redirect banquet team members based on event needs and service priorities.
Help train seasonal and part-time team members on banquet procedures, guest service expectations, setup standards, and breakdown requirements.
Promote teamwork between Banquets, Food and Beverage, Recreation, Sales, Housekeeping, Front Desk, Maintenance, and other resort departments.
Maintain accountability for assigned areas, equipment, supplies, and event responsibilities.
Complete event notes, checklists, incident documentation, or shift reports as required.
Follow all resort policies, food safety requirements, alcohol service procedures

Pay: $14.00 - $16.00 per hour

Benefits:

Employee discount
Paid training

Work Location: In person

Quick Apply

Refine Your Search

guest experience manager jobs in north carolina

Banquet Captain & Guest Experience Ambassador

HVAC Manager – MERHVAC Manager - Full Time

Assistant Property Manager

General Manager

Massage Therapist

Hardee's General manager - Madison Mayodan

Automation and Controls Maintenance Supervisor

Weekend Delivery Driver $200 per day

General Manager - NC State University Athletics

Restaurant Manager

SERVER- TOWNHALL HIGHLANDS

SALES CONSULTANT

General Manager — Up to $75K + Bonus | Fast Casual Restaurant

Hair Stylist- $25 - 35/hr - We Pay Tips Daily

Sous Chef

Center Manager

Weekend Delivery Driver $200 per day

Jimmy Johns Shift Leader

Senior Manager

Licensed Massage Therapist

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