Top 113 Desktop support Jobs in Northlake, Tx

Help Desk Supervisor
M3 Networks —Southlake, TX
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- 5 years
- Supervising experience
- Senior level
- Health insurance
- Dental insurance
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Computer Technician
Lake Dallas Independent School —Lake Dallas, TX
- $22.79 - $30.97 an hour
- Full-time
- Heavy lifting
- Mid-level
- High school diploma or GED
12d
Entry Level IT Technician (Managed Service Provider)
CTGtech, LLC —Bedford, TX
- $22 - $24 an hour
- Full-time
- Windows
- Microsoft Office
- Driver's License
- Health insurance
- Dental insurance
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Senior Technology Specialist (226 Days)
Keller ISD —Fort Worth, TX
- $237.00 - $285.42 an hour
- Full-time
- School experience
- Mid-level
- Office
8d
Campus Support Technician
Denton Independent School District —Denton, TX
- $39,026 a year
- Full-time
- Heavy lifting
- Mid-level
- Office
6d
Information Technology Support Specialist
The King's University —Southlake, TX
- Part-time
- Classroom
- Mid-level
- Windows
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IT/Desktop Support Technician
Liberty Software —Grapevine, TX
- From $25 an hour
- HIPAA
- Mid-level
- Office
- Health savings account
- Paid holidays
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IT Help Desk specialist
Intratek Computer Inc —Dallas-Fort Worth, TX
- Up to $25 an hour
- Contract
- Computer literacy
- Mid-level
- Windows
- Paid holidays
- Health insurance
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Application Support Specialist
Primoris Services Corporation —Lewisville, TX
- $65,000 - $72,000 a year
- Full-time
- Mid-level
- 3 years
- SQL
- Employee stock purchase plan
- Paid holidays
Quick Apply
IT Help Desk Support Specialist
Prototype IT —Lewisville, TX
- $20 - $22 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
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Desktop Support Engineer
ISHIR —Euless, TX
- $28.01 - $33.73 an hour
- Weekends as needed
- Mid-level
- Office
- Windows
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7d
Help Desk Analyst
HARRIS & HARRIS LTD —Coppell, TX
- $40,000 - $55,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Travel reimbursement
- Commuter assistance
Quick Apply
I.T. Support Rep
Dave & Buster's —Coppell, TX
- $40,620 - $54,160 a year
- 8 hour shift
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Geek Squad Agent (Retail Store)
Best Buy —Fort Worth, TX
- $15.00 - $19.22 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
7d
Service Desk Technician
McCalla Raymer Leibert Pierce LLP —Irving, TX
- $24 - $34 an hour
- On call
- Hybrid work
- Research
- Mid-level
- Windows
Quick Apply
13d
Plano Executive Support Team Lead
PepsiCo —Plano, TX
- $93,500 - $156,450 a year
- 7 years
- Office
- Travel
- Paid parental leave
- Health insurance
IT Field Technician
M3 Networks —Southlake, TX
- $23 - $33 an hour
- Full-time
- Mid-level
- Office
- Windows
- Paid jury duty
- Paid holidays
Quick Apply
13d
Senior Cross Functional IT Support Specialist
University of North Texas —Denton, TX
- $49,410 a year
- Nights as needed
- SQL
- Ability to lift 50 pounds
- University
3d
Systems Technician
Integris —Bedford, TX
- Full-time
- Hybrid work
- 1 year
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
8h
IT Field Support Technician
Livestock Nutrition Center —Saginaw, TX
- Full-time
- Computer science
- Computer Science
- Research

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desktop support jobs near northlake, tx

Help Desk Supervisor

M3 Networks
Southlake, TX

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Job Details

Permanent | Full-time
$70,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching
Professional development assistance
Life insurance
Referral program

Qualifications

Managing technical support teams
Service agreement management
Teamwork
Managing teams in a customer support role
Team leadership
Incident Escalation
Performance management
Team development
Supervising experience
Customer support ticket management
Management reporting
Process management
Technical Proficiency
Cross-functional communication
Ticketing system technical support

Full Job Description

Help Desk Supervisor

Role Summary

The Service Desk Supervisor is a hands on leadership role responsible for the daily performance, quality, and accountability of the Service Desk within a Managed Services Provider environment. This role leads by example by actively working tickets at all levels while owning escalations, service quality, and team performance.

This position plays a critical role in supporting quarterly business goals by ensuring predictable service delivery, strong SLA performance, and operational efficiency. The Service Desk Supervisor serves as a key bridge between leadership, technical staff, and clients including VIP stakeholders.

Core Responsibilities

Service Desk Operations and Leadership
- You're a technician First
- Own daily service desk performance including ticket flow, prioritization, documentation, and resolution quality.
- Actively work tickets across all levels including complex and escalated issues.
- Serve as the primary escalation point for service desk incidents and client concerns.
- Ensure consistent adherence to service standards, response expectations, and communication guidelines.

Escalation Management and VIP Support
- Manage escalated tickets with urgency, professionalism, and clear communication.
- Communicate directly with VIP and executive level clients to address concerns and set expectations.
- Lead service recovery efforts during high impact incidents to restore confidence and trust.

SLA Ownership and Service Quality
- Create, implement, monitor, and report on Service Level Agreements.
- Ensure ongoing SLA compliance across response times, resolution times, and service quality.
- Identify trends, risks, and recurring issues impacting SLA performance and drive corrective actions.
- Conduct regular reviews and audits to ensure service delivery aligns with contractual commitments.

Ticketing Systems and Process Improvement
- Lead the implementation, optimization, and auditing of the ticketing system.
- Enforce ticketing standards including documentation quality, time tracking, and workflow adherence.
- Identify inefficiencies and implement practical improvements that support scalability and consistency.
- Partner with leadership to align service desk processes with organizational goals.

Team Leadership and Collaboration
- Hold weekly meetings with technical staff to review performance, escalations, trends, and priorities.
- Coach, develop, and hold service desk staff accountable to performance and communication standards.
- Support onboarding and ongoing skill development for service desk team members.
- Foster a culture of ownership, professionalism, and continuous improvement.

Project and Cross Functional Work
- Participate in internal projects related to service delivery, tools, and process improvements.
- Coordinate with engineering, projects, and leadership teams to ensure smooth handoffs and alignment.
- Balance reactive service desk demands with proactive project responsibilities.

Business Outcomes and Quarterly Goal Support
- Partner with service delivery leadership to support and execute quarterly business goals.
- Translate quarterly objectives into clear service desk priorities, metrics, and action plans.
- Track and report progress toward quarterly goals while identifying risks early.
- Balance service quality with efficiency to support profitability and scalability.
- Understand how service desk performance impacts utilization, margins, and client health.

Required Qualifications
- Minimum of 5 years experience working in a Managed Services Provider environment.
- Minimum of 5 years experience in a management or supervisory role.
- Strong technical foundation with the ability to troubleshoot across multiple systems and environments.
- Proven experience handling escalations and complex technical issues.
- Demonstrated ability to communicate effectively with technical teams, non technical users, and VIP stakeholders.
- Experience creating, managing, and reporting on Service Level Agreements.
- Hands on experience with ticketing systems and service desk workflows.

Success in This Role Looks Like
- Service Level Agreements are consistently met or exceeded without technician burnout.
- Escalations decrease over time due to improved process, coaching, and clarity.
- The service desk operates predictably and supports quarterly business objectives.
- Leadership has clear visibility into service performance, risks, and capacity.

Final NoteThis role is critical to protecting service quality, client trust, and internal team health. The Service Desk Supervisor ensures commitments made to clients are realistic, measurable, and consistently delivered while supporting leadership in achieving quarterly goals.

Pay: $70,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program

Work Location: Hybrid remote in Southlake, TX 76092

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Refine Your Search

desktop support jobs in northlake, tx

Help Desk Supervisor

Computer Technician

Entry Level IT Technician (Managed Service Provider)

Senior Technology Specialist (226 Days)

Campus Support Technician

Information Technology Support Specialist

IT/Desktop Support Technician

IT Help Desk specialist

Application Support Specialist

IT Help Desk Support Specialist

Desktop Support Engineer

Help Desk Analyst

I.T. Support Rep

Geek Squad Agent (Retail Store)

Service Desk Technician

Plano Executive Support Team Lead

IT Field Technician

Senior Cross Functional IT Support Specialist

Systems Technician

IT Field Support Technician

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