Dental Practice Coordinator & Senior Treatment Advisor
Boutique Cosmetic, Implant & Restorative Practice — Beverly Hills
Compensation: $80,000–$95,000 base, depending on directly relevant experience and demonstrated results, plus monthly, quarterly, and annual performance bonuses
Schedule: Monday–Friday, 8:00am–5:00pm · Practice closed weekends (occasional special events with advance notice)
Setting: Full-time, in person · Beverly Hills, CA
First, who we are
I've practiced dentistry in Beverly Hills for more than 25 years. This is a private, doctor-owned practice — no DSO, no corporate layer — built around cosmetic, implant, restorative, and preventive care, and around one principle above everything else: trust. My philosophy is conservative. I would rather talk a patient out of treatment they don't need than persuade them into something they do. Because of that, my patients tend to stay for decades, refer their families, and in many cases become friends.
What I'm looking for now is the person who can protect and elevate that experience while strengthening everything behind it — the systems, the schedule, the follow-through, the numbers.
Let me be direct: this is not a receptionist position, and it's not an entry-level front-office job dressed up with a bigger title. The person I hire will be my partner in running this practice. You'll have real authority, real ownership, and a direct line to me — and in exchange, I'm going to ask a lot of you. I've written this posting in detail on purpose, because I want you to know exactly what you'd be walking into. If you read all of it and feel energized rather than tired, we should probably talk.
What you'd own
Front-office leadership. You'll run the daily operations of the front office — setting priorities each morning, making sure things actually get done, and coaching and holding the administrative team accountable in a way that builds people up rather than creating conflict. You'll lead productive morning huddles, keep our systems and documentation consistent, spot recurring problems and fix them, and serve as the steady leadership presence in the office while I'm focused on patient care. When I step out of an operatory, I want to know the practice ran beautifully without me watching it.
Treatment coordination. This is the heart of the role. You'll sit with patients after new-patient, cosmetic, implant, and comprehensive consultations and walk them through their treatment — the sequencing, the timeline, the fees, the insurance estimates, the financing options — in plain, warm, honest language. Our patients are sophisticated, and they can smell a sales pitch a mile away. Your job is to help them understand the value of the care I've recommended so they can say yes with confidence, never because they were pressured. You'll secure financial arrangements and deposits, follow up consistently with patients who haven't scheduled, keep accurate follow-up records, track case acceptance and outstanding opportunities, and coordinate with outside specialists when cases call for it.
The schedule. You'll manage and protect the provider and hygiene schedules — filling openings proactively, minimizing preventable cancellations and no-shows, working emergencies in without derailing the day, and reviewing upcoming schedules for incomplete treatment, missing information, or financial questions before they become day-of problems. You'll also strengthen our recall and reactivation systems. A healthy schedule is the heartbeat of a practice like this, and I want it in the hands of someone who treats it that way.
Financial and administrative performance. You'll keep an eye on collections, patient balances, and A/R trends; coordinate benefit verification, insurance estimates, and claims follow-up; make sure patients always receive accurate information about what insurance covers and what they're responsible for; and follow up on outstanding balances professionally and consistently. You'll monitor the KPIs we agree on together and give me concise, meaningful updates — not fifty-page reports, just the truth about how we're doing and where we can improve.
The patient experience. Above all, you'll be a trusted point of contact for our patients — in person, by phone, by text, by email. Warm, polished, discreet, and calm even on the demanding days. You'll anticipate needs, resolve concerns with good judgment before they grow, and make sure every patient's journey from first phone call to completed treatment feels seamless and personal.
What the first 90 days look like
I believe in being clear about expectations from the start, so here's honestly how I'll think about your ramp-up:
In your first 30 days, I'd expect you to learn our philosophy, systems, services, and patient base; build working relationships with me and the team; get your arms around current workflows, outstanding treatment, and recall processes; and start flagging the immediate scheduling, communication, and collection opportunities you see. Mostly, I'd expect to see dependable follow-through — you say you'll do something, and it happens.
By 60 days, I'd want to see stronger huddles and schedule prep, a reliable treatment follow-up process taking shape, better communication flowing between the front and clinical teams, and the beginnings of tracking on the performance indicators we've agreed matter.
By 90 days, I'd expect measurable improvement in front-office organization, reliable KPI reporting, visibly stronger treatment coordination and schedule health — and a practical plan, in your words, for where we go from there. By then, my hope is that you've become someone I genuinely trust to run this side of the practice.
Long-term, success here is measured the way it should be: patient satisfaction, treatment acceptance and follow-through, schedule utilization, collections and A/R health, retention and reactivation, team performance, and the consistency and judgment you bring every day.
What you'll need to bring
- At least 5 years of progressive dental front-office experience, including 3+ years in management, senior treatment coordination, or comparable leadership
- Real, demonstrated experience presenting comprehensive treatment — and genuine comfort discussing substantial financial responsibility with patients
- Strong Dentrix proficiency, or advanced fluency in a comparable practice-management system
- Working knowledge of dental insurance, benefit estimates, claims, collections, and A/R
- Experience managing provider schedules and following up on unscheduled treatment
- Strong written and verbal communication, sharp attention to detail, and sound professional judgment
- The ability to juggle competing priorities without losing accuracy or composure
- A consistent employment history and verifiable references
You'll stand out immediately if you also have: cosmetic, implant, or full-mouth rehabilitation experience; a history of presenting treatment plans of $10,000 or more; time in a private PPO or fee-for-service practice; experience supervising or coaching front-office team members; familiarity with dental financing platforms; and documented wins improving case acceptance, collections, scheduling, or team performance.
An honest word about fit
I'd rather be candid here than have either of us discover a mismatch three months in. This role rewards someone who is highly organized, proactive, calm under pressure, warm but appropriately assertive, comfortable with treatment and financial conversations, and genuinely motivated by measurable achievement and performance-based earnings. It will frustrate someone who prefers to wait for instructions, avoids difficult conversations, or wants a quieter, more limited front-desk role — and there is no shame in that; it's simply a different job than this one.
Compensation, bonuses & benefits
Base compensation of $80,000–$95,000 depending on your directly relevant experience, leadership background, and demonstrated results — plus monthly, quarterly, and annual performance bonuses tied to clearly established expectations across operational, financial, team, and patient-experience results. You'll always know what the targets are and how you're tracking.
Benefits include medical, dental, and vision coverage, additional disability benefits, and employer-paid parking. The schedule is a true Monday-through-Friday — your weekends belong to you, apart from the occasional special event, which always comes with advance notice.
How to apply
Send a current résumé along with thoughtful answers to the following. I read every application personally, and I promise your effort here won't disappear into a void — qualified candidates hear back within two business days.
- How many years have you worked in dental office management, and how many as a treatment coordinator?
- What types of comprehensive treatment have you presented, and what's the typical financial range of those plans?
- Describe one measurable improvement you personally produced — in scheduling, collections, A/R, case acceptance, retention, or team performance.
- Which Dentrix functions do you use confidently, and which KPIs have you monitored in previous roles?
- Walk me through your approach to following up with a patient who hasn't scheduled recommended treatment.
- What draws you to a boutique private practice in Beverly Hills — and is the published compensation range and Monday–Friday, 8–5 schedule consistent with what you're looking for?
Qualified candidates will be invited to a structured interview and a practical skills assessment.
I'm not looking for someone's next front-office job. I'm looking for the professional who becomes an essential, long-term part of this practice — and who, a few years from now, is proud of what we built together.
— Dr. Marjan Mirani, DDS · Beverly Hills, CA
Pay: $80,000.00 - $95,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years have you worked as a dental treatment coordinator?
- What types of comprehensive dental treatment have you presented?
- What is the typical financial range of the treatment plans you have presented?
- Describe one measurable improvement you personally produced in scheduling, collections, accounts receivable, treatment acceptance, patient retention or team performance.
- Which Dentrix functions do you use confidently?
- How many employees have you supervised, trained or coached?
- Which dental KPIs have you monitored in previous positions?
- Describe your approach to following up with a patient who has not scheduled recommended treatment.
- What interests you about joining a boutique Beverly Hills cosmetic, implant and restorative practice?
- Are you available to work Monday through Friday from 8:00 a.m. to 5:00 p.m.?
- Are you able to attend an occasional special event with advance notice?
- Is the published compensation range consistent with your expectations?
Experience:
- Dental office: 4 years (Required)
Work Location: In person
