Top 751 Customer relations representative Jobs in Norwalk, Ca

Customer Service QA Lead
REVOLVE —Cerritos, CA
- $28 - $30 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
Quick Apply
Customer Experience Specialist
FOX Factory, Inc. —Santa Fe Springs, CA
- $25.72 - $34.51 an hour
- Full-time
- Office
- Microsoft Office
- High school diploma or GED
- Disability insurance
- Health insurance
3d
Customer Care Agent
Long Beach Transit —Long Beach, CA
- Weekends as needed
- Spanish
- Sales
- Office
Quick Apply
Customer Service Representative
LEACH INTERNATIONAL CORPORATION —Buena Park, CA
- $25 - $33 an hour
- Full-time
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Quick Apply
11d
Election Representative (Extra Help)
County of Orange —Santa Ana, CA
- $46,758.40 - $63,044.80 a year
- Overtime
- Background check
- Clean driving record
- Criminal background check
Customer Service Transportation Specialist
Total Transportation & Distribution —Santa Fe Springs, CA
- $22 - $24 an hour
- Full-time
- Spanish
- Microsoft Outlook
- English
- Paid training
- Health insurance
Industrial Sales Representative
DME Inc —Santa Fe Springs, CA
- $25 - $28 an hour
- Full-time
- ERP systems
- Research
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Import & Export Operations
Unicargo Express Inc. —Los Angeles, CA
- $45,000 - $72,000 a year
- 8 hour shift
- Word processing
- US work authorization
- Data entry
- Health insurance
- 401(k)
Quick Apply
Entry Level Sales Representative (Bilingual)
CA Fiber Solutions —Fullerton, CA
- $950 - $1,550 a week
- Full-time
- Bilingual
- High school diploma or GED
- In-person
Quick Apply
4d
Enrollment Representative
Champion Health Plan —Long Beach, CA
- From $23 an hour
- Overtime
- Background check
- Spanish
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
9d
Customer Enrollment Representative
Confidencial —Anaheim, CA
- $3,950 - $4,800 a month
- Full-time
- Sales
- In-person
- Reliable transportation
Quick Apply
5d
Sales Representative (Outbound) - Cerritos, CA
IPS Industries, Inc. —Cerritos, CA
- $25 - $45 an hour
- Full-time
- Background check
- Microsoft Excel
- Sales
- Health insurance
- Dental insurance
Quick Apply
Entry-Level Account Manager (Training Provided)
Ontario Business Strategies —Pomona, CA
- $55,000 - $62,000 a year
- Full-time
- High school diploma or GED
- Reliable transportation
- Entry level
Quick Apply
3d
Customer Service Representative & Associate HR Representative
Lords Of Plumbing —Los Angeles, CA
- $18 - $21 an hour
- Full-time
- Conflict management
- In-person
- Communication skills
- Health insurance
- 401(k)
Quick Apply
1d
Customs Entry Writer
EXPRESS LINE CORPORATION —Inglewood, CA
- $27 - $35 an hour
- Full-time
- Microsoft Outlook
- Ability to walk for extended periods
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Senior CNC Lathe Machinist
LISI Aerospace —Garden Grove, CA
- $30.11 - $37.09 an hour
- Full-time
- Background check
- Ability to walk for extended periods
- 5 years
- Health savings account
- Health insurance
Quick Apply
Customer Service Representative (Sales)
Azara Branding —Long Beach, CA
- $4,192.50 - $4,837.50 a month
- Urgently hiring
- In-person
- Communication skills
- Entry level
Quick Apply
Regional Manager- West Coast
ACTS Aviation Security, Inc. —El Segundo, CA
- $95,000 a year
- Microsoft Outlook
- 5 years
- Pass drug screening
Quick Apply
Ocean Export Coordinator
De Well Container Shipping Inc. —Bell, CA
- $55,000 - $60,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
9d
Marketing Design & Content Project Coordinator
Mr. Steam —Inglewood, CA
- From $80,000 a year
- Full-time
- Marketing
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply

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Customer Service QA Lead

REVOLVE
Cerritos, CA

Quick Apply

Job Details

Full-time
$28 - $30 an hour

Qualifications

Microsoft Word
Microsoft Excel
Phone communication
High school diploma or GED
Typing

Full Job Description

Customer Service QA Lead

Meet REVOLVE:

REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com.

At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive.

To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.

Are you ready to set the standard for Premium apparel?

Main purpose of the Customer Service QA Lead role:

This is a full time role for a candidate who is responsible for overseeing and enhancing agent interactions to improve the customer experience. The Quality Assurance Lead will identify areas of improvement in customer service representatives’ knowledge and accuracy to improve quality and first contact resolution.

Major Responsibilities:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Review email, chat, and phone call communications ensuring that service standard and company ideals are upheld.
Regularly provide feedback to call center agents on performance and quality
Provide team leaders and management with regular agent performance feedback
Follow-up on customer survey ratings with agents and provide coaching to improve the interaction
Identify areas for on-going training within the department
Keep pace with best practices in Customer Service and implement as necessary
Assist in creating training modules on effective communication
Participate in review and enhancement of onboarding training materials and session
Navigate proficiently through multiple systems in use in the department

Required Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Ability to work in a team environment and give honest and direct feedback
Ability to work in the intensity of a high volume inbound call center and capable of upholding the highest quality standards for individual output
Creative aptitude and vision to recognize and understand the needs of e-commerce customers
Excellent attention to detail
Possess strong written and verbal communication skills
Ability to communicate and tailor messages to different audiences

Minimum Qualifications:

High School Diploma
2+ years in customer service
Type 40+ words per minute
Experience with Microsoft Word and Excel

Preferred Qualifications:

Knowledge of REVOLVE’s policies and procedures in relation to the customer service department
4+ years in customer service, help desk or call center experience in a retail environment
Quality Assurance or training experience

A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day.

ATTENTION:

After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.

The following job description contains representative examples of work that will be performed in positions allocated to this classification. It is not required that any position perform all of the duties listed, so long as primary responsibilities are consistent with the work as described. Roles and responsibilities can often be expanded to accommodate changing business conditions and goals, as well as to tap into the skills and talents of the individuals in the company. Accordingly, associates may be asked to perform duties that are outside the specific functions that are listed.

Quick Apply

Refine Your Search

customer relations representative jobs in norwalk, ca

Customer Service QA Lead

Customer Experience Specialist

Customer Care Agent

Customer Service Representative

Election Representative (Extra Help)

Customer Service Transportation Specialist

Industrial Sales Representative

Import & Export Operations

Entry Level Sales Representative (Bilingual)

Enrollment Representative

Customer Enrollment Representative

Sales Representative (Outbound) - Cerritos, CA

Entry-Level Account Manager (Training Provided)

Customer Service Representative & Associate HR Representative

Customs Entry Writer

Senior CNC Lathe Machinist

Customer Service Representative (Sales)

Regional Manager- West Coast

Ocean Export Coordinator

Marketing Design & Content Project Coordinator

I want to receive the latest job alert for customer relations representative in norwalk, ca

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