Top 47 Guest service representative Jobs in O'fallon Il

Guest Service Representative
Extended Stay America —O'Fallon, IL
- $15.38 - $15.78 an hour
- Part-time
- Basic math
- English
- Hotel
Quick Apply
GUEST SERVICE REPRESENTATIVE
Pure Natur Salon & Spa —Fairview Heights, IL
- $16 - $18 an hour
- Part-time
- Computer literacy
- Merchandising
- Computer skills
- Health insurance
- Paid time off
Quick Apply
Guest Service Representative
J&P Hospitality Management, LLC —O'Fallon, IL
- $15 - $16 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Planet Fitness Front Desk Representative
Planet Fitness —Fairview Heights, IL
- Part-time
- 18 years or older
- Computer literacy
- High school diploma or GED
Quick Apply
Lead Guest Experiences Team Member
Grant's Farm —St. Louis, MO
- $401,000 a year
- Part-time
- Management
- Ability to stand for extended periods
- Communication skills
- Free parking
- 401(k)
Quick Apply
3d
Guest Service Representative - Part Time
Nothing Bundt Cakes #243 —Edwardsville, IL
- $15 an hour
- Part-time
- Bakery
- Entry level
- Paid time off
- 401(k) matching
Quick Apply
Outside Service Staff / Cart Attendant
St Louis Golf Development LLC —Fairview Heights, IL
- Weekends as needed
- English
- Driver's License
- 16+ years old
Quick Apply
Practice Coordinator
Kindbody —Swansea, IL
- Full-time
- Merchandising
- Mid-level
- Administrative experience
Quick Apply
14d
Outside Service Staff / Cart Attendant
CTK GOLF ENTERPRISES LLC —Shiloh, IL
- Weekends as needed
- English
- Driver's License
- 16+ years old
Quick Apply
Belleville Seasonal Guest Relations
ECKERTS INC —Belleville, IL
- $15.00 - $15.50 an hour
- Part-time
- Ability to lift 50 pounds
- Bakery
- Outdoor work
4d
Cashier
ECKERTS INC —Belleville, IL
- $15 - $16 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
10h
Guest Service Representative
Le Méridien St. Louis Downtown —St. Louis, MO
- $16 - $18 an hour
- Full-time
- Hotel
- High school diploma or GED
- Communication skills
Quick Apply
13d
Niebur Front Desk Opening Staff (Member Specialist)
Young Mens Christian Association —Edwardsville, IL
- $18 an hour
- CPR Certification
- Computer literacy
- BLS Certification
11d
Front Desk Agent
Hotel Indigo —St. Louis, MO
- $17 - $23 an hour
- Part-time
- English
- Hotel
- High school diploma or GED
- Paid time off
- Employee discount
Quick Apply
9d
Cart Attendant (Not Beverage Cart)
Far Oaks Golf Club LLC —Caseyville, IL
- Weekends as needed
- English
- Driver's License
- 16+ years old
Quick Apply
Starter / Marshall
St Louis Golf Development LLC —Fairview Heights, IL
- Weekends as needed
- English
- Ability to lift 50 pounds
- Driver's License
- Flexible schedule
Quick Apply
Outside Service Staff / Cart Attendant
Gateway National Golf Links —Madison, IL
- Weekends as needed
- English
- Driver's License
- 16+ years old
Membership Specialist
Young Mens Christian Association —Edwardsville, IL
- $18 an hour
- Part-time
- CPR Certification
- Computer literacy
- BLS Certification
Administrative Coordinator I - Arts & Sciences
Washington University in St. Louis —St. Louis, MO
- $19.29 - $29.91 an hour
- Online Application
- Microsoft Access
- Microsoft Outlook
- Computer literacy
- Commuter assistance
- Employee assistance program
Guest Service Representative
Doubletree St Louis Forest Park —St. Louis, MO
- From $16.50 an hour
- Full-time
- Background check
- Hospitality
- Customer service
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for guest service representative in o'fallon il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest service representative jobs near o'fallon il

Guest Service Agent jobs in Edwardsville, IL

Guest Service Agent jobs in St. Louis, MO

Cashier jobs in Belleville, IL

Front Desk Agent jobs in St. Louis, MO

Answering Service jobs in Remote

Guest Service Agent jobs in Hollister, CA

Customer Service Remote jobs in Illinois

Guest Service Agent jobs in Atlanta, GA

Guest Service Agent jobs in Belleville, IL

Guest Service Agent jobs in Davie, FL

Part Time Remote Call Center Agent jobs in California

Outside Service Attendant jobs in Township Of Liberty, OH

Outside Service Attendant jobs in Acworth, GA

Outside Service Attendant jobs in Tucson, AZ

Bottle Service jobs in San Diego, CA

Outside Sales jobs in Dallas, TX

Flight Attendant jobs in North Carolina

Attraction Attendant jobs in Universal Orlando Resort, FL

Outside Service Attendant jobs in Hilton Head Island, SC

Lead Team Member jobs in Alpine, CA

Guest Service Representative

Extended Stay America -
O'Fallon, IL

Quick Apply

Job Details

Part-time
$15.38 - $15.78 an hour

Qualifications

Hotel and accommodations payment processing
Hotel policy compliance
Maintaining an organized workspace
Laundry services
Accounts receivable management
Basic math
Hotel quality control
Routine inspections
Answering guest questions
English
Compliance with security regulations
Hotel public area cleaning
High school diploma or GED
Buffet setup
Property management systems (PMS)
Hotel room cleaning
Computer skills
Phone call management
Hotel and accommodations guest complaints handling
Clean workspace maintenance
Hotel safety procedures
Conducting sales calls
Entry level
Hotel housekeeping

Full Job Description

POSITION PURPOSE AND SUMMARY

The Guest Services Representative (“GSR”) position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.

MAJOR / KEY JOB DUTIES

Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
Assists and responds to guest requests with diligent follow through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA’s service culture and treat all guests and associates with the utmost of respect and kindness.
Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
Setup, maintenance and takedown of breakfast when required by time of day.
Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
Collecting relevant guest information in accordance with provided guidelines, probing for potential sales leads, and identifying sales opportunities.
Periodic tours of the property to ensure the property is meeting brand standards.
Assists and provides reasonable accommodations in response to guest requests whenever possible and practical
Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
Other tasks as assigned by the management team.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Complete routine reports and correspondence.
Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Apply good judgment at all times.
Manage problems, address and solve guest-related issues.

ENVIRONMENTAL JOB REQUIREMENTS

Regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.
Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.
Occasionally push and/or pull carts and equipment up to 50 pounds.
While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
Occasionally work in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
Typically, be at moderate to loud noise levels.

MINIMUM QUALIFICATIONS

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

XJ6

Quick Apply

Refine Your Search

guest service representative jobs in o'fallon il

Guest Service Representative

GUEST SERVICE REPRESENTATIVE

Guest Service Representative

Planet Fitness Front Desk Representative

Lead Guest Experiences Team Member

Guest Service Representative - Part Time

Outside Service Staff / Cart Attendant

Practice Coordinator

Outside Service Staff / Cart Attendant

Belleville Seasonal Guest Relations

Cashier

Guest Service Representative

Niebur Front Desk Opening Staff (Member Specialist)

Front Desk Agent

Cart Attendant (Not Beverage Cart)

Starter / Marshall

Outside Service Staff / Cart Attendant

Membership Specialist

Administrative Coordinator I - Arts & Sciences

Guest Service Representative

I want to receive the latest job alert for guest service representative in o'fallon il

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected