Top 847 Special projects manager Jobs in Oakland, Ca

Contact Center Administrative Manager
University of California San Francisco —Emeryville, CA
- Call employer
- 5 years
- Clinic experience
- Master's degree
4d
EECS Department Operations Manager (7378U) - EECS
University of California Berkeley —Berkeley, CA
- $110,000 - $140,000 a year
- Online Application
- Background check
- Office
- University
Manager, HRIS
Ross Stores —Dublin, CA
- $125,800 - $206,650 a year
- Remote
- 3 years
- Analysis skills
- Bachelor's degree
Sr Manager, Program Management
Uber —San Francisco, CA
- $203,000 - $248,000 a year
- Full-time
- Computer Science
- Office
- 3 years
6d
Lead, Travel Operations
Ross Stores —Dublin, CA
- $70,310 - $101,400 a year
- Hybrid work
- Inventory management
- 5 years
- Research
Senior Manager, Loss Prevention Outreach & Engagement
Ross Stores —Dublin, CA
- $113,200 - $172,600 a year
- Hybrid work
- Microsoft Outlook
- Office
- Finance
Lead, Customer Engagement
Ross Stores —Dublin, CA
- $96,700 - $146,050 a year
- Hybrid work
- Marketing
- 5 years
- Mid-level
Audio Visual Installs Designer/Manager
Desired Effect —Pleasant Hill, CA
- $25 - $32 an hour
- Weekends as needed
- Google Workspace
- OSHA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Social Work Case Manager MSW or LCSW, Care Coordination, Per Diem, Days, weekends required
MarinHealth Medical Center —Greenbrae, CA
- $46.92 - $70.39 an hour
- Weekends as needed
- Acute care
- Master of Social Work
- Hospital
Quick Apply
Assistant Resident Manager I Floater (North Bay - 1447,1228,1442)
EAH INC. —San Rafael, CA
- Online Application
- Background check
- 18 years or older
- Mid-level
- Wellness program
- 403(b) matching
Quick Apply
Project Manager - Commercial
Cupertino Electric, Inc. —San Francisco Bay Area, CA
- $127,500 - $200,000 a year
- Full-time
- Construction site
- 5 years
- Office
CFS Warehouse Manager
Forward Logistics, Inc. —South San Francisco, CA
- From $80,000 a year
- Extended hours
- Management
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Project Manager - Commercial
Cupertino Electric, Inc. —San Francisco Bay Area, CA
- $127,500 - $200,000 a year
- Full-time
- Construction site
- 5 years
- Office
Project Manager - Commercial
Cupertino Electric, Inc. —San Francisco, CA
- $127,500 - $200,000 a year
- Full-time
- Construction site
- 5 years
- Office
Senior Project Manager - Public Infrastructure
Cupertino Electric, Inc. —San Francisco Bay Area, CA
- $161,250 - $213,000 a year
- Full-time
- Microsoft Word
- Construction site
- Engineering
On-Site - Senior Community Manager - SIPO
Aperto Property Management, Inc —Hayward, CA
- $35 - $50 an hour
- Full-time
- 3 years
- Driver's License
- Supervising experience
- Disability insurance
- Health insurance
Quick Apply
Roving Community Manager - Bay Point/Pittsburg CA - HICO
Aperto Property Management, Inc —Bay Point, CA
- $32 - $35 an hour
- Full-time
- Spanish
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Quick Apply
Causwells Menlo Park is Looking for a General Manager
Causwells Menlo Park —Menlo Park, CA
- $95,000 - $105,000 a year
- Full-time
- 3 years
- Mentoring
- In-person
- Paid training
- Health insurance
Quick Apply
3d
Operations Supervisor-Transfer Station
South Bayside Industries —San Carlos, CA
- $100,000 - $110,000 a year
- Full-time
- 5 years
- CDL A
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
General Manager
Delivering Innovation in Supportive Housing (DISH) —San Francisco, CA
- $82,000 - $87,000 a year
- Full-time
- Ability to walk for extended periods
- Word processing
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

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Contact Center Administrative Manager

University of California San Francisco -
Emeryville, CA

Apply Now

Job Details

4 days ago

Qualifications

Staff supervision
Program management
Accreditation standards (regulatory compliance area)
Budgeting support
Team supervision
Managing teams in a customer support role
Service scheduling
Regulatory compliance
Operations coordination planning
Clinic experience
Outpatient facility experience
Healthcare financial management
Outpatient services management
Legal compliance
Task assignment
Call center management
Staffing management
Operations planning
Organizational budget management

Full Job Description

Job Summary

The Administrative Manager provides operational leadership and day-to-day management for the UCSF Health Contact Center, Referral and Access Centers, and Call Center. Reporting to the Administrative Director, this role is responsible for ensuring efficient, high-quality service delivery, staff performance, and continuous improvement across assigned service lines and pods. The Administrative Manager directly supervises Administrative Supervisors and supports the strategic goals set by senior leadership while maintaining operational stability and excellence in patient and provider access services.

Key Responsibilities

Provide direct leadership and supervision to Administrative Supervisors, including conducting 1:1 meetings, performance evaluations, coaching, and professional development.
Oversee daily operations by rotating attendance in pod & Home Team Huddles/Meetings, providing intra-day oversight of inbound call queues and referral workqueues, monitoring operational trends, and resolving escalated issues from Supervisors (emails, chats, calls, etc.).
Manage daily communications by checking and responding to messages (email, electronic medical record In-Box, instant messages, and Home Team Leadership inquiries), while covering Supervisor absences as needed.
Lead weekly activities, including preparation and facilitation of Cross-Functional Huddles, Leadership Meetings, Director/Manager Meetings, weekly performance scorecard reviews, and development of action plans for metrics in negative variance.
Review and respond to escalated trends, recurring issues, and errors from Supervisors, collaborating on solutions and escalating to the Administrative Director with action plans when necessary.
Approve bi-weekly timesheets and manage time-off requests for direct reports and their teams.
Attend and actively contribute to various team meetings (Director/Manager Meetings,UCSF and FPO Manager’s Meetings, and PDSAs), while leading Steering Committees and PDSA sub-team activities and presenting topics as required)
Drive continuous improvement by submitting tickets, completing Leader Standard Work, reviewing Standard Work updates, and supporting training and quality improvement initiatives.
Oversee staffing, onboarding, recruitment, and training activities, including precepting new Supervisors, creating daily staffing plans, and supporting go-live and pod stabilization efforts.
Participate in ad-hoc activities such as special projects, performance management, new hire orientation and technology troubleshooting.
Champion the Medical Center’s House and Telephone Standards and promote a culture of accountability, recognition, and exceptional customer service.
Serve as a key liaison between Supervisors, frontline teams, service lines, and senior leadership to ensure alignment and timely resolution of operational issues.

Department Overview

The UCSF Contact Center is an integrated team that supports both patient and provider requests for access to care at UCSF Health. Administrative functions include 1) appointment scheduling, 2) referral intake, review and processing,3) coordinating any other administrative or clinical patient call-based requests to support effective care delivery.

The UCSF Faculty Practice Organization (FPO) is made of up of more than 2,500 clinicians across multiple campuses and satellite clinics. The UCSF Patient Care Access team supports the organization’s goal to be the #1 Health System in Northern California in health care value, patient experience, and employee engagement by ensuring our ambulatory clinics provide timely access to care for our patients. We strive to provide care when, where and how our patients need it. The team works closely with practices to support improvement efforts and with various departments across the organization (e.g., marketing, IT) to set strategic goals and develop innovative patient care.

Required Qualifications

Bachelor's degree in related area and / or equivalent combination of experience / training.
Five (5) years of supervisory experience in an Ambulatory Care/Access Center setting
In depth clinic / center patient care management skills. Practice management knowledge in scheduling, customer-service methods, regulatory compliance, accreditation requirements, and / or information technology. Familiar with the policies, best practices, and standards involved with effective clinic / center administration. In-depth knowledge of patient population served and the requirements for the delivery of services.
Proven ability to organize, manage multiple priorities, and delegate work functions efficiently.
Demonstrated managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation.
Excellent written, verbal, and interpersonal communications skills to convey complex information, instructions, and guidelines in a clear, concise, and specific manner, and to influence and persuade all levels of staff.
Knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes.
Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments.

Preferred Qualifications

Master's Degree in nursing, health or the health care administration field
Experience with ambulatory care clinical practices and/or Centralized Call/Referral Services
Experience using EMR-EPIC/APeX.

Apply Now

Refine Your Search

special projects manager jobs in oakland, ca

Contact Center Administrative Manager

EECS Department Operations Manager (7378U) - EECS

Manager, HRIS

Sr Manager, Program Management

Lead, Travel Operations

Senior Manager, Loss Prevention Outreach & Engagement

Lead, Customer Engagement

Audio Visual Installs Designer/Manager

Social Work Case Manager MSW or LCSW, Care Coordination, Per Diem, Days, weekends required

Assistant Resident Manager I Floater (North Bay - 1447,1228,1442)

Project Manager - Commercial

CFS Warehouse Manager

Project Manager - Commercial

Project Manager - Commercial

Senior Project Manager - Public Infrastructure

On-Site - Senior Community Manager - SIPO

Roving Community Manager - Bay Point/Pittsburg CA - HICO

Causwells Menlo Park is Looking for a General Manager

Operations Supervisor-Transfer Station

General Manager

I want to receive the latest job alert for special projects manager in oakland, ca

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