Top 3612 Customer experience manager Jobs in Oakland Park Fl

Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
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Nurse Manager (Trauma ICU)
Delray Medical Center —Delray Beach, FL
- Full-time
- Nursing
- RN License
- Customer service
- Health insurance
- 401(k)
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Clinical Manager - ER - FT - Days - $20K Sign on Bonus - MRHS
Memorial Healthcare System —Hollywood, FL
- Full-time
- Acute care
- Nursing
- Patient monitoring
Merchandise Manager, Fashion Hair Accessories
Epoca International —Boca Raton, FL
- $75,000 - $85,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Excel
- Writing skills
- Merchandising
- Health savings account
- Relocation assistance
Quick Apply
Managed Lanes and Ramp Signals Program Manager
Metric Engineering —Fort Lauderdale, FL
- $75,000 - $95,000 a year
- Full-time
- Management
- Customer service
- Mid-level
- Health savings account
- Health insurance
Clinical Manager - Labor & Delivery - FT - Nights - $20K Sign on Bonus - MRH
Memorial Healthcare System —Hollywood, FL
- Full-time
- Nursing
- RN License
- Hospital
Clinical Manager - ER - FT - Nights - $20K Sign on Bonus - MHM
Memorial Healthcare System —Miramar, FL
- Full-time
- Acute care
- Nursing
- Patient monitoring
Selling Branch Manager
Confidental Company —Fort Lauderdale, FL
- $55,000 - $80,000 a year
- Overtime
- Microsoft Word
- Spanish
- Microsoft Outlook
- Paid training
- Health savings account
Quick Apply
Body Shop Manager
Gunther Motor Company —Fort Lauderdale, FL
- Urgently hiring
- Dealership
- Mid-level
- In-person
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1d
Operations Project Manager-Experience in Security INTEGRATION
TEM Systems, Inc. —Sunrise, FL
- $65,000 - $90,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
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9d
Case Manager (LPN - Bilingual Spanish)
Sky Nurses —Boca Raton, FL
- $25 - $35 an hour
- Weekends as needed
- Spanish
- Nursing
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
14d
Proposal Manager (Municipal Bids & Contracts)
Coastal Waste & Recycling Inc. —Boca Raton, FL
- Full-time
- Microsoft Excel
- Organizational skills
- Senior level
- Paid holidays
- Health insurance
Senior Customer Success Manager (CSM)
IronGate Business Advisors —Miami, FL
- $72,000 a year
- Full-time
- Hybrid work
- Spanish
- English
- Mid-level
- Health insurance
- Paid time off
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16h
Assistant Branch Leader - Wilton Manors
BankUnited, N. A. —Wilton Manors, FL
- Mid-level
- Office
- 3 years
Customer Support Manager
The Real Autograph —Fort Lauderdale, FL
- $50,000 - $60,000 a year
- Weekends as needed
- Background check
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
2d
Family Engagement Program Manager
Jewish Federation of South Palm Beach County —Boca Raton, FL
- Full-time
- Customer service
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Lead Gardener
Little River Cooperative —Miami, FL
- From $30 an hour
- Part-time
- Google Workspace
- Clean driving record
- Mid-level
- Relocation assistance
- Employee discount
Quick Apply
8d
Service Center Manager
RoadOne IntermodaLogistics —Miami, FL
- $85,000 - $100,000 a year
- Full-time
- Bilingual
- Background check
- Customer service
- Disability insurance
- Health insurance
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Supervisor CT Services, Imaging CT Scan, $25,000 Bonus
Baptist Health South Florida —Boca Raton, FL
- $88,478.97 - $115,022.66 a year
- Management
- BLS Certification
- Mid-level
- Wellness program
- Health insurance
Senior Inside Account Manager-Promotional Products
Fast Paced, Growing Company in Pompano Beach!! —Pompano Beach, FL
- $65,000 - $70,000 a year
- Full-time
- Sales
- Merchandising
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

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customer experience manager jobs near oakland park fl

Remote Contact Center Supervisor

Hotwire Communications, LTD -
Fort Lauderdale, FL

Quick Apply

Job Details

Qualifications

Staff supervision
Managing teams in a customer support role
Telecommunication
Call center management
Team motivation (leadership skill)

Full Job Description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years’ experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer experience manager jobs in oakland park fl

Remote Contact Center Supervisor

Nurse Manager (Trauma ICU)

Clinical Manager - ER - FT - Days - $20K Sign on Bonus - MRHS

Merchandise Manager, Fashion Hair Accessories

Managed Lanes and Ramp Signals Program Manager

Clinical Manager - Labor & Delivery - FT - Nights - $20K Sign on Bonus - MRH

Clinical Manager - ER - FT - Nights - $20K Sign on Bonus - MHM

Selling Branch Manager

Body Shop Manager

Operations Project Manager-Experience in Security INTEGRATION

Case Manager (LPN - Bilingual Spanish)

Proposal Manager (Municipal Bids & Contracts)

Senior Customer Success Manager (CSM)

Assistant Branch Leader - Wilton Manors

Customer Support Manager

Family Engagement Program Manager

Lead Gardener

Service Center Manager

Supervisor CT Services, Imaging CT Scan, $25,000 Bonus

Senior Inside Account Manager-Promotional Products

I want to receive the latest job alert for customer experience manager in oakland park fl

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