Top 298 Customer service supervisor Jobs in Ocala, Fl

Customer Service Rep
Waste Pro —Ocala, FL
- Computer literacy
- Residential
- Analysis skills
Quick Apply
Team Lead
Rack Room Shoes, Inc. —Ocala, FL
- Full-time
- Background check
- Merchandising
- Mid-level
Quick Apply
Dock Supervisor | Warehouse Supervisor
AAA Cooper Transportation (ND) —Ocala, FL
- From $75,000 a week
- Urgently hiring
- Local
- Pass drug screening
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Experienced Moving Industry Sales Professionals, Managers & Teams Wanted
Kane Marketing and Consulting —Florida
- $52,000 - $250,000 a year
- Full-time
- In-person
- Senior level
- Referral program
Quick Apply
Solid Waste Supervisor
Marion County Board of County Commissioners —Ocala, FL
- $49,732.80 - $65,756.08 a year
- Weekends as needed
- CDL B
- Background check
- Management
- Health savings account
- Health insurance
14d
Clinic Technician Supervisor
Humane Society of Marion County Animal Clinic —Ocala, FL
- $18 - $21 an hour
- Full-time
- Medication administration
- Surgery
- Clinic experience
- Health insurance
- Dental insurance
Quick Apply
8d
Facility Supervisor - Night Shift
Trademark Metals Recycling LLC —Bushnell, FL
- Night shift
- Microsoft Outlook
- Pass drug screening
- Mid-level
- Profit sharing
- Paid training
10d
OPD Team Lead
Project Resources Group —Florida
- $60,000 - $65,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Ability to walk for extended periods
- Analysis skills
- Mileage reimbursement
- Paid holidays
Quick Apply
2d
2nd Shift Welding Production Supervisor
Ofab, Inc. —Ocala, FL
- Weekends as needed
- Background check
- 5 years
- Pass drug screening
- Health savings account
- Paid holidays
Quick Apply
WELLNESS SUPERVISOR (UNLICENSED)
Hampton Manor Deerwood —Ocala, FL
- $40,000 - $45,000 a year
- Full-time
- Urgent Care
- Mid-level
- High school diploma or GED
Quick Apply
2d
Apparel Team Supervisor
Walmart —Summerfield, FL
- $20 - $33 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
Call Center Representative
SMART Customer Solutions —Ocala, FL
- $15 - $16 an hour
- Full-time
- Microsoft Word
- Military
- Computer literacy
- Paid training
- Dental insurance
Quick Apply
Call Center Representative
Westshore Home —Ocala, FL
- $19.75 an hour
- Full-time
- Background check
- Pass drug screening
- Communication skills
- Paid training
- Health savings account
Quick Apply
Customer Service Representative
Champion Healthcare Solutions —Ocala, FL
- Full-time
- Basic math
- High school diploma or GED
- Organizational skills
Quick Apply
Food Supervisor
Sodexo —Ocala, FL
- $20 - $22 an hour
- Online Application
- Hospital
- Mid-level
- Team management
- Paid holidays
- Health insurance
1st Shift Warehouse Team Lead Ocala
CONE DISTRIBUTING INC —Ocala, FL
- Background check
- Mid-level
- High school diploma or GED
13d
Customer Care Manager II - Ocala, FL
Pulte Home Company, LLC —Ocala, FL
- Full-time
- Construction site
- Computer literacy
- Mid-level
Front End Service Team Supervisor
Walmart —The Villages, FL
- $20 - $33 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
Online Order Filling Team Supervisor
Walmart —The Villages, FL
- $20 - $33 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
Customer Service Representative
LIBERTY COMPANY INSURANCE BROKERS LLC —Ocala, FL
- Office
- Organizational skills
- Communication skills
- Paid holidays
- Paid time off
Quick Apply
7h

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customer service supervisor jobs near ocala, fl

Customer Service Rep

Waste Pro -
Ocala, FL

Quick Apply

Job Details

Qualifications

Computer operation
Customer communication
Typing
Productivity software

Full Job Description

SUMMARY OF POSITION:
The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.

ESSENTIAL JOB FUNCTIONS:
1. Answers incoming calls.
2. Assists existing commercial and residential customers in resolving issues.
3. Provides service quotes for new customers.
4. Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Communicates concise and accurate information.
5. Provides customer retention by providing high level customer service and offering alternatives to cancellation request.
6. Averages answering approximately 100 inbound calls per day .
7. Averages answering calls in fewer than 12 seconds.
8. Establishes understanding of customer needs, issues, and requests.
9. Identifies opportunities to cross sell additional products and services. (Lock bars, casters, gate fees, etc.)
10. Interacts with customers and Waste Pro employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level.
11. Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro.
12. Supports other service lines when required.
13. Uses Tower system to gather information, provides information, and/or update customer records.
14. Completes cross training with other departments to include Operations, Sales, and Billing.
15. Strives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness.

OTHER JOB RESPONSIBILITIES:

Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro .
Any additional job duties that may be assigned by the Supervisor.

WORK ENVIRONMENT: Normal setting for this job is: office setting.

Requirements:

QUALIFICATIONS:

Ability to handle a heavy volume of calls in a professional and efficient manner
Excellent verbal, written and analytical skills
Computer proficiency in MS Office and strong typing Skills,
Ability to multi task.
Ability to react well under pressure and treat others with respect
Ability to identify and resolve problems in a timely manner
Ability to Prioritize and plan work activities
Ability to work efficiently and effectively, both independently and as a team to ensure exceeding the call center's standards.
Ability to balance team and individual responsibilities and help build a positive team environment.
Ability to adapt and deal with frequent changes in the work environment, manage difficult or emotional customer situations and respond promptly to service.

Special Considerations/Physical Work Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the work day;
Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely;

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Refine Your Search

customer service supervisor jobs in ocala, fl

Customer Service Rep

Team Lead

Dock Supervisor | Warehouse Supervisor

Experienced Moving Industry Sales Professionals, Managers & Teams Wanted

Solid Waste Supervisor

Clinic Technician Supervisor

Facility Supervisor - Night Shift

OPD Team Lead

2nd Shift Welding Production Supervisor

WELLNESS SUPERVISOR (UNLICENSED)

Apparel Team Supervisor

Call Center Representative

Call Center Representative

Customer Service Representative

Food Supervisor

1st Shift Warehouse Team Lead Ocala

Customer Care Manager II - Ocala, FL

Front End Service Team Supervisor

Online Order Filling Team Supervisor

Customer Service Representative

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