Top 1923 Program manager, delivery ccaas Jobs in Ohio

Program Manager, Delivery - CCaaS
TELUS Digital —Columbus, OH
- $124,800 - $156,000 a year
- Full-time
- Remote
- 7 years
- Continuous improvement
- Travel
Manager, Learning & Development
Nestlé USA —Solon, OH
- $120,000 - $140,000 a year
- 7 years
- Up to 50% travel
- Bachelor's degree
- Health insurance
- 401(k) matching
5d
Program Manager
Equitas Health, Inc. —Dayton, OH
- $58,700 - $73,300 a year
- Weekends as needed
- High school
- Public speaking
- HIPAA
Quick Apply
Adult Workforce Pathways Administrator
State of Ohio - Education and Workforce —Columbus, OH
- $68.36 an hour
- Full-time
- Customer service
- 5 years
- Public speaking
- Paid holidays
- Health insurance
Community Based Program Director
Pressley Ridge —Saint Clairsville, OH
- Hybrid work
- Licensed Clinical Social Worker
- LPC
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Sr Mgr of Social Services
Meals on Wheels of Southwest Ohio & Northern Kentu —Cincinnati, OH
- Full-time
- Background check
- Ability to climb stairs
- Master's degree
- 403(b) matching
- Health savings account
13d
Crisis/Mobilization Response Stabilization Program Manager
Children's Resource Center —Bowling Green, OH
- From $80,000 a year
- Full-time
- Mid-level
- Driver's License
- Experience working with children
- 403(b) matching
- Mileage reimbursement
Quick Apply
Kettering College Chair Associate Professor - Physician Assistant
Kettering Health —Kettering, OH
- Full-time
- Doctoral degree
- BLS Certification
- ACLS Certification
Clinical Program Manager
Reposition & Recovery Services, LLC —Cincinnati, OH
- $62,000 - $70,000 a year
- Full-time
- LMFT
- Mid-level
- 3 years
Quick Apply
7d
Executive Director
Ingenuity Cleveland —Cleveland, OH
- $65,000 - $80,000 a year
- Full-time
- 5 years
- Master's degree
- Bachelor's degree
- Health insurance
- Paid time off
Quick Apply
Validation Engineer Supervisor
Hendrickson —Hebron, OH
- Full-time
- 3 years
- Senior level
- Health insurance
- Dental insurance
Quick Apply
2d
Chief Operating Officer (COO)
Central Clinic Behavioral Health —Cincinnati, OH
- Full-time
- Nursing
- 5 years
- Office
- Continuing education credits
- Paid holidays
Quick Apply
12d
Clinical Hospital Education Specialist
Generations Behavioral Health —Youngstown, OH
- $65,000 - $74,000 a year
- Full-time
- Background check
- Nursing
- RN License
- Continuing education credits
- Flexible schedule
Quick Apply
Clinical Director - Community Based
Unison Health —Toledo, OH
- From $100,000 a year
- Full-time
- Hybrid work
- Experience working with individuals with developmental disabilities
- Management
- Addiction Medicine
- 403(b) matching
- Health insurance
Quick Apply
Director of Rehabilitation
Kirtland Woods —Willoughby, OH
- Full-time
- 3 years
- Physical Therapy License
- Mentoring
- Health insurance
- 401(k) matching
Quick Apply
Clinical Supervisor
Murtis Taylor Human Services System —Cleveland, OH
- $58,000 - $65,000 a year
- Weekends as needed
- LMFT
- Nursing
- Mid-level
- Health savings account
- Health insurance
Quick Apply
21st Century Site Director United Schools Network
YWCA Columbus —Columbus, OH
- $52,000 - $54,000 a year
- Full-time
- Background check
- School experience
- Classroom
Quick Apply
Safety Manager
Warren Roofing & Insulating —Walton Hills, OH
- Full-time
- Construction site
- 5 years
- Bachelor of Science
7d
Manager of Operations
Lake Metropolitan Housing Authority —Painesville, OH
- Full-time
- 3 years
- Bachelor's degree
- Conflict management
Quick Apply
7d
Field Marketing Manager, Canvassing and Lead Generation
Vault Roofing —Cincinnati, OH
- $65,000 - $130,000 a year
- Full-time
- Hybrid work
- 5 years
- Driver's License
- Supervising experience
Quick Apply

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Program Manager, Delivery - CCaaS

TELUS Digital -
Columbus, OH

Apply Now

Job Details

Full-time
$124,800 - $156,000 a year

Qualifications

Project reporting
Application Integration
Financial forecasting
Financial operations
Project development phase management
7 years
ITIL Certification
Resource allocation (project management tasks)
Project change management
Software implementation
Enterprise solutions implementation
Application deployment
Project communication management
Global team management
Budget forecasting
Team development
Technical solutions implementation
Collaboration with product development teams
Change management for system development
Engineering project budget management
Continuous improvement
Issue tracking
Leading team collaboration initiatives
Software testing
Management reporting
Variance analysis reporting
Agile software development
Telephone systems
Workshop facilitation experience
AI-driven automation

Full Job Description

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location and Flexibility

Our Program Manager, Delivery - CCaaS will be an integral part of our CX Transformation team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S with travel to clients and TELUS Digital offices expected.

The Opportunity

As a Program Manager, Delivery - CCaaS, you’ll partner with engineering and product leaders to drive contact center technology programs from start to finish. We seek an experienced delivery lead with exceptional program management skills who is comfortable connecting the dots across many stakeholders to drive business value. You’ll lead a cross-functional team and employ effective project and change management controls to drive delivery on time, in scope, and within budget. This role requires some travel to clients and other offices, including our contact centers, and is highly client-facing, requiring confidence leading executive discussions, delivery governance forums, and complex stakeholder environments.

Responsibilities

Lead end-to-end delivery of business-critical contact center solutions, including planning, design, implementation, testing, training, deployment, and structured handoff to client operations or support teams.
Own program-level governance for CCaaS engagements, including integrated project plans, dependency management across vendors and carriers, risk and issue management, change control, and delivery status reporting.
Provide strong program leadership to cross-functional, international delivery teams, setting clear direction, expectations, and accountability while fostering collaboration and continuous improvement.
Champion effective communication by delivering timely and tailored updates for various internal audiences, including engineering teams, product managers, marketing partners, and C-level executives. Comfort in translating technical solutions for business and executive audiences is critical.
Drive and govern Agile and hybrid delivery lifecycles appropriate for CCaaS implementations, ensuring alignment across technology, telephony, and operational readiness milestones.
Manage project-level budgets, forecasts, and financials, including resource planning, utilization tracking, and variance management, to ensure delivery within approved scope and funding.
Be a flexible and adaptive leader, applying appropriate frameworks to suit the contact center’s evolving needs and the team's working style.
Encourage and lead an engaging team environment, celebrating wins, learning from setbacks, and fostering a sense of shared purpose.
Show a high degree of agency, proactively identifying opportunities and overcoming obstacles to ensure the team and solutions are set up for success.

Qualifications

7+ years of experience in the software development industry in a role such as Technical Project Manager, Delivery Manager, Engagement Lead or Program Manager.
Experience in deploying and maintaining contact center solutions (e.g., Genesys, Amazon Connect, Five9, Google CES), and comfort communicating the business case for change decisions and long-term value for investment.
Proven expertise in managing complex program dependencies, specifically across third-party vendors, telephony carriers, and internal technical teams to ensure seamless platform integration and cutover.
Strong financial acumen with experience tracking project budgets, managing resource utilization, and conducting variance analysis to ensure large-scale programs remain fiscally on track
Demonstrated empathy and confidence in managing complex software products with multiple internal stakeholders.
An experienced delivery leader who can assess, escalate, and communicate technical or process risks and issues across platforms and teams, partnering closely with architects and engineers.
An expert communicator who can run workshops and structured meetings to align internal stakeholders on enterprise business goals.
Adept at leveraging AI-powered tools and platforms for personal and professional use, and to act as a champion for AI adoption across teams.
Program and delivery certifications such as PMP, SAFe Agilist, Scrum Master, or ITIL are a plus.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

Compensation Range: $124.8K - $156K

Apply Now

Refine Your Search

program manager, delivery ccaas jobs in ohio

Program Manager, Delivery - CCaaS

Manager, Learning & Development

Program Manager

Adult Workforce Pathways Administrator

Community Based Program Director

Sr Mgr of Social Services

Crisis/Mobilization Response Stabilization Program Manager

Kettering College Chair Associate Professor - Physician Assistant

Clinical Program Manager

Executive Director

Validation Engineer Supervisor

Chief Operating Officer (COO)

Clinical Hospital Education Specialist

Clinical Director - Community Based

Director of Rehabilitation

Clinical Supervisor

21st Century Site Director United Schools Network

Safety Manager

Manager of Operations

Field Marketing Manager, Canvassing and Lead Generation

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