Top 3 Desktop support technician Jobs in Onalaska, Wi

Help Desk Technician 3
DEPENDABLE SOLUTIONS, INC. —La Crosse, WI
- $26 - $29 an hour
- Full-time
- Google Workspace
- Mid-level
- In-person
- Health savings account
- Health insurance
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14d
Workstation Technician - Desktop Support
UNITY Systems —La Crosse, WI
- Up to $30 an hour
- Contract
- Mid-level
- Windows
- High school diploma or GED
Quick Apply
4d

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Workstation Technician - Desktop Support
UNITY Systems —La Crosse, WI
Do you have a valid driver's license? The ideal candidate has workstation/help desk experience, excellent customer service skills, and enjoys providing hands-on…
Up to $30 an hour
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4d

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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
4d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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Help Desk Technician 3

DEPENDABLE SOLUTIONS, INC. -
La Crosse, WI

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Job Details

Full-time
$26 - $29 an hour
14 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program

Qualifications

Microsoft Windows Server
Google Workspace
Implementing network security protocols
IT user and group management
GPO
Problem-solving
CompTIA Network+
Microsoft 365 support
VPN management
Cybersecurity
Desktop administration
Associate's degree
CompTIA A+

Full Job Description

Help Desk Technician III

Job Overview
Dependable Solutions is hiring a Help Desk Technician for our La Crosse-area team, supporting small and medium-sized business, municipal, and school district clients across Wisconsin, Iowa, Illinois, and Minnesota. The role blends client interaction, desktop support, and help desk ticket work. We're open to Tier 2 candidates ready to grow into more ownership, or Tier 3 candidates who can take on complex escalations and infrastructure work from day one. Pay: $26–$29/hour, based on experience.

Responsibilities

Provide help desk and desktop support across Windows client and server environments; troubleshoot hardware, software, and networking issues for client end-users
Manage user accounts, permissions, and security policies in Active Directory, Google Workspace, and M365
Support LAN/WAN, VPN, firewall, DNS, and general network administration for client environments
Work tickets through our PSA/RMM platform, documenting resolutions and client configurations
Escalate or independently resolve complex issues depending on experience level — Tier 3 candidates are expected to own escalations end-to-end and support infrastructure projects
Assist with software deployment, patching, and system upgrades
Monitor security tooling and backup logs daily, generating tickets as needed

Requirements

2+ years of help desk/technical support experience (2–3 years for Tier 2 consideration; 4+ years with networking/security depth for Tier 3)
Working knowledge of Windows environments; Active Directory and Group Policy experience
Familiarity with core networking concepts: TCP/IP, DNS, DHCP, VPN, firewalls
Strong communication skills — comfortable explaining technical issues to non-technical clients
CompTIA A+/Network+ or similar certifications preferred, not required
MSP or multi-client support experience a plus

Join a team supporting a real mix of clients — SMBs, municipalities, non-profits, and K–12 districts — not a single-queue help desk.

Pay: $26.00 - $29.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Work Location: In person

Quick Apply

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desktop support technician jobs in onalaska, wi

Help Desk Technician 3

Workstation Technician - Desktop Support

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