Top 2528 Customer service team lead Jobs in Orange, Ca

Operations Manager
International Transportation Service, LLC. —Long Beach, CA
- $100,000 - $115,000 a year
- Overtime
- Management
- English
- Ability to climb stairs
- Health insurance
- Dental insurance
Quick Apply
12d
E-Commerce Customer Service Agent
Clearly Filtered, Inc. —Rancho Santa Margarita, CA
- $33.50 - $35.50 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Continuous improvement
- Paid holidays
- Health insurance
Customer Service/Administrative Assistant
Contractors State License Schools —Orange, CA
- $21.50 an hour
- Full-time
- Background check
- Spanish
- Microsoft Outlook
- Profit sharing
- Disability insurance
Quick Apply
Dispatch/Customer Service/Route Analyst
Ware Disposal, Inc. —Fullerton, CA
- $20 - $22 an hour
- Full-time
- Background check
- Spanish
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
Confidential —Cypress, CA
- $3,800 - $4,300 a month
- Full-time
- Background check
- High school diploma or GED
- In-person
Quick Apply
Call Center Customer Service Team Lead - Case Management
Optima Tax Relief —Santa Ana, CA
- $24 - $26 an hour
- Full-time
- Spanish
- Research
- Mid-level
Quick Apply
Customer Relations Specialist
OCTA —Orange, CA
- $31.39 - $43.18 an hour
- Full-time
- Spanish
- Mid-level
- 3 years
10d
Full-Time Customer Service Supervisor
KOHLS —Tustin, CA
- $23.50 - $36.45 an hour
- Weekends as needed
- 18 years or older
- Writing skills
- Merchandising
- Disability insurance
- Dental insurance
Lead Team Member
Tiddlywinks Toys & Games —Orange, CA
- $20 - $24 an hour
- Part-time
- Merchandising
- Mid-level
- Leadership
Customer Service Representative
Veritiv —Fullerton, CA
- $56,300 - $92,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
- Health savings account
- AD&D insurance
Senior Customer Support Specialist
REXEL —Anaheim, CA
- $70,720 - $89,440 a year
- Full-time
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Commuter assistance
- Health savings account
Quick Apply
Customer Service QA Lead
REVOLVE —Cerritos, CA
- $28 - $30 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
Quick Apply
Cashier/Customer Service
Ramen Hub & Sushi - Orange —Orange, CA
- $17 - $25 an hour
- Part-time
- Customer service
- Cash handling
- Restaurant
- Paid training
- Employee discount
Quick Apply
Customer Service Rep - Santa Ana, CA
KPC GLOBAL MEDICAL CENTERS INC. —Santa Ana, CA
- $21.00 - $31.50 an hour
- Full-time
- Office
- Windows
- High school diploma or GED
Quick Apply
Customer Service Representative
KPC GLOBAL MEDICAL CENTERS INC. —Santa Ana, CA
- $21.00 - $31.50 an hour
- Full-time
- Office
- Windows
- High school diploma or GED
Quick Apply
Customer Service Representative II
Motion Industries (MOT) —Anaheim, CA
- $23.28 - $29.11 an hour
- Full-time
- 5 years
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
9d
Customer Service Lead
LT FOODS AMERICAS INC —Cypress, CA
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Hybrid Customer Service Supervisor, CMS
Carrington Mortgage Holdings —Orange, CA
- $70,500 - $80,500 a year
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- 3 years
- Health insurance
- Tuition reimbursement
Sr Customer Service Representative
Excelsior Nutrition Inc —Anaheim, CA
- $25 - $35 an hour
- Extended hours
- Microsoft Outlook
- Computer literacy
- Mid-level
Quick Apply
6d
Customer Service Representative I
Word & Brown Companies —Orange, CA
- $20.50 an hour
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook

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Operations Manager

International Transportation Service, LLC.
Long Beach, CA

Quick Apply

Job Details

Full-time
$100,000 - $115,000 a year
12 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Optimizing workflow processes
Customer communication
Strategic management
Management
Workflow management (operations management method)
Professional ethics
Process design
English
Hiring
Union relations
Driver's License
Contingency planning
Process improvement planning
Process management
Team motivation (leadership skill)
Operations planning

Full Job Description

POSITION SUMMARY:

Reporting to the Director of Operations, the Operations Manager (OM) will be responsible for ensuring safe and efficient operations for vessel, rail, yard and gate departments. The OM is responsible for providing strategic direction and day-to-day operations of the terminal. The OM will work closely with the ITS Management team to establish long-range goals, strategies, plans and policies that support the overall business objectives and execute on the agreed to plans.

ESSENTIAL FUNCTIONS:

Managing/supervising the daily work assignments for direct ILWU supervisory clerks, superintendents, and foremen
Determining daily labor requirements for each shift; ordering hall labor and carrying out disciplinary procedures through the ILWU contractual agreements
Directing/coordinating daily execution of Marine/Yard/Rail Operations
Developing weekly Marine/Yard/Rail Operations strategy and Tactics, inclusive of the following;

o Gang Structure

o Vessel Berth schedule

o Steady scheduling

o Labor Orders

o Cargo sequencing

Responsible for Customer Communications
Scheduling ILWU labor. Directing labor in the performance of work assignments. Directing ILWU supervisors of operational requirements, performance and productivity
Forecasting weekly total costs for department and tracking performance against budgeted amount
Monitoring the attendance (arrival time) of all labor, authorizing any necessary overtime, ensuring that labor is properly identified on all payroll records and all appropriate payroll adjustments are made for labor based on their actual hours of work
Using independent judgment and discretion to make important operational decisions, such as shifting an operating unit from task to task (examples – moving from flip line to break bulk, moving transtainers from delivering imports to grounding exports, shifting an operating vessel gang from one vessel to another, shifting an operating rail unit from discharge to load back and assigning or reassigning gate clerks between functions). Decisions should be guided by business needs with the goal of improving overall terminal operations by maximizing labor efficiency and minimizing terminal turn-time
Promoting safety awareness and regulatory compliance by training and enforcing the guidelines set forth by the Pacific Maritime Association (PMA), Pacific Coast Longshore Contract Document (PCLCD), Pacific Coast Maritime Safety Code (PCMSC), OSHA, Port working rules, stowage and hazardous materials, and proper manning and ordering
Overseeing the coordination with customs regarding gate hours and/or x-ray appointments; Overseeing daily yard/gate/turn time/container/chassis/manning reporting as needed
Hiring, disciplining and terminating labor, including Foremen/Supervisory Clerks and hourly-paid union labor; Has the authority and must warn, cite, replace or terminate labor that is not carrying out assigned work as instructed or in a proper or safe manner.
Manage all on-the-job union labor relations (grievances, disciplinary actions, on-site meetings and arbitrations)
Become familiar with and utilizing the applicable labor agreements and grievance adjustment procedures
Handling any grievances in an expeditious manner, and obtaining all relevant facts while using independent judgment and discretion in adjusting any grievance

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

Leadership Skills – demonstrate ability to lead people and get results through others; inspire others to accomplish goals and encourage high standards of performance
Decision-making – exhibit decisiveness; make timely decisions and establish sound judgment; create contingency plans for alternative solutions to problems and deal with labor and business agents effectively
Interpersonal Skills – develop a rapport internally and externally with diverse groups of people and labor relations
Integrity – demonstrate loyalty, honesty, credibility and respect of individuals while serving as a role model for the organization’s values; prove that you are an energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image; organize and manage multiple priorities; acquire experience managing in a union environment
Adaptability - demonstrate flexibility to meet terminal-gate, vessel, rail and all operational needs
Drive/Energy - generate high volume of relevant work; sustain high levels of activity and energy over long hours when necessary; work with business-like approach to daily challenges; make a difference every day at work.
Plan & Organize - structure tasks and goals; set priorities; organize information. Plan releases of trains, plan ahead where to place cargo, establish a short-term and long-term plan; think ahead to make operation effective
Process Management- provide and create a process-driven organization that supports continual process improvement through the optimal design of workflows, organizational structure, and technology
Cost Focused - determine labor orders; strive to improve cost position for the terminal

PHYSICAL DEMANDS:

Ability to work overtime; weekends, holidays and nights, as necessary.
Ability to drive a vehicle and maintain a valid California driver’s license.
Ability to climb stairs and traversing uneven surfaces.
Ability to sit for long periods of time.
Ability to bend, reach, pull, push and lift up to 45 pounds.
Verbal and hearing skills sufficient to understand English and work safely
Some travel may be required.

This description should not be construed as a detailed job description of all work requirements of the job nor shall be it construed as giving exclusive responsibility for every function described. The company reserves the right to make changes to this description at anytime, without advance notice. EEO/M-F/ADA.

Job Type: Full-time

Pay: $100,000.00 - $115,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Management: 3 years (Preferred)
Terminal Operations: 3 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer service team lead jobs in orange, ca

Operations Manager

E-Commerce Customer Service Agent

Customer Service/Administrative Assistant

Dispatch/Customer Service/Route Analyst

Customer Service Representative

Call Center Customer Service Team Lead - Case Management

Customer Relations Specialist

Full-Time Customer Service Supervisor

Lead Team Member

Customer Service Representative

Senior Customer Support Specialist

Customer Service QA Lead

Cashier/Customer Service

Customer Service Rep - Santa Ana, CA

Customer Service Representative

Customer Service Representative II

Customer Service Lead

Hybrid Customer Service Supervisor, CMS

Sr Customer Service Representative

Customer Service Representative I

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