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PACE Marketing and Enrollment Manager

PACE Partners of Northeast Florida -
Jacksonville, FL

Apply Now

Job Details

9 days ago

Qualifications

Confidential information handling
Medicare
Team leadership
Medicaid health insurance
Driver's License
Medicaid
Business development within healthcare
General management

Full Job Description

Req #994

5450 Ramona Blvd, Jacksonville, FL 32205, USA

Job Description

Posted Wednesday, August 12, 2026, 11:00 PM

PACE Place provides coordinated medical and social services to elders who want to remain in their home but need support to do so. PACE Place provides Medical, Rehabilitation, In-Home Assistance, Transportation, Social Work, and Day Center services for patients in our care.

Position Summary

The Marketing and Enrollment Manager is responsible for developing, managing, and executing strategies that increase awareness of the Program of All-Inclusive Care for the Elderly (PACE), generate qualified participant referrals, and support eligible individuals and their families through the enrollment process. The position is accountable for managing the enrollment pipeline from initial inquiry through enrollment, identifying barriers that affect conversion, coordinating enrollment activities with the interdisciplinary and operational teams, and using data to improve referral generation, conversion rates, enrollment volume, and overall market penetration.

Essential Functions

Develop and execute the annual PACE marketing and enrollment plan in alignment with organizational growth objectives, enrollment capacity, geographic service area, and operational capabilities.
Translate organizational enrollment goals into measurable marketing, referral development, and enrollment activities.
Develop targeted strategies to increase awareness and understanding of the PACE model among prospective participants, caregivers, healthcare providers, and community stakeholders.
Recommend adjustments to marketing strategies based on enrollment performance, referral patterns, market conditions, and organizational capacity.
Establish productive relationships with hospitals, physician practices, health systems, skilled nursing facilities, home health agencies, senior living organizations, social service agencies, and other potential referral partners.
Educate referral partners regarding the PACE model, participant eligibility, services, referral procedures, and populations most likely to benefit from the program.
Coordinate with clinical, social services, financial eligibility, transportation, intake, and other PACE functions necessary to complete the enrollment process.
Identify and resolve operational barriers contributing to enrollment delays or participant attrition.
Ensure enrollment documentation is completed accurately and maintained according to organizational and regulatory requirements.
Ensure prospective participants and their representatives receive accurate information regarding the PACE program, eligibility requirements, services, participant responsibilities, and enrollment process necessary to make informed enrollment decisions.
Provide ongoing education regarding PACE services, eligibility requirements, regulatory expectations, competitive positioning, and organizational strategy.
Collaborate with organizational marketing and communications resources to develop PACE-specific campaigns and marketing collateral.
Establish individual and team performance expectations tied to organizational enrollment objectives.
Conduct regular pipeline reviews with staff to evaluate lead activity, outstanding actions, conversion opportunities, and barriers.
Coach staff in consultative communication, relationship development, referral-source management, participant engagement, and PACE education.

Qualifications

Knowledge and Critical Skills

Strong understanding of the Medicare/Medicaid dual-eligible population and the financial, clinical, social, and administrative factors that can affect enrollment.
Knowledge of PACE eligibility and enrollment concepts and the ability to effectively explain the PACE model to prospective participants, caregivers, referral partners, and community stakeholders.
Working knowledge of Medicare, Medicaid, managed care, and government-sponsored healthcare enrollment processes.
Ability to identify and resolve barriers that can delay or prevent enrollment, including eligibility, documentation, participant decision-making, and coordination with external agencies.
Understanding of the differences between traditional Medicare/Medicaid coverage, managed care arrangements, and the integrated model of care provided through PACE.
Experience using CRM, enrollment, eligibility, or member-management systems to manage prospective participants through a multi-stage enrollment process.
Ability to maintain confidentiality and exercise appropriate judgment when handling sensitive participant information.

Experience

Progressively responsible experience in healthcare enrollment, marketing, business development, intake, member acquisition, or referral development.
Proven success in managing or directly supporting the enrollment of Medicare/Medicaid dual-eligible individuals into PACE, managed care, or other government-sponsored healthcare programs.
Demonstrated experience managing an enrollment pipeline from initial lead/referral through eligibility determination and completed enrollment.
Experience working with older adults and/or individuals with complex medical, functional, social, and long-term care needs strongly preferred.
Strong leadership background
Demonstrated experience achieving measurable enrollment, membership growth, or market-development objectives

License / Certification

Valid driver's license and reliable transportation where required for the position.

Education

Bachelor's degree in marketing, business administration, healthcare administration, communications, public health, social services, or a related field. Equivalent combinations of education and directly relevant experience may be considered.

Other Requirements

Ability to travel regularly throughout the assigned PACE service area.
Ability to attend community events, referral meetings, educational programs, and occasional events outside normal business hours.

The knowledge, skills and abilities listed above are typically acquired through the levels of education and experience listed. However, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills, and abilities to perform the essential duties and responsibilities of the job, is acceptable.

This description is intended to describe the general nature and level of work performed by employees assigned to this role. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions required of employees in this position. The organization reserves the right to modify or amend the duties of the position or to require that additional tasks be performed as organizational needs change. This description does not constitute a contract of employment, and employment with the organization is at-will, meaning either the employee or the organization may terminate the relationship at any time, with or without cause or notice.

ADA Statement / Disclaimer

PACE Place is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), as amended. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform the essential functions of a position. If you require an accommodation to complete the application process, interview, or perform the essential functions of a role, please contact Human Resources at [email protected].

We participate in E-Verify to confirm the employment eligibility of all newly hired employees.

Where applicable, and as required by law, employment with PACE Partners of Northeast Florida may be contingent upon successful completion of a background screening initiated by the organization through the Florida Agency for Health Care Administration (AHCA) Background Screening Clearinghouse. More information about the Clearinghouse, including positions that require screening, can be found here: https://info.flclearinghouse.com.

Equal Opportunity Employer

Job Details

Job Family

Administrative

Job Function

Indirect

Pay Type

Salary

Employment Indicator

Employee

5450 Ramona Blvd, Jacksonville, FL 32205, USA

Apply Now

Refine Your Search

managing member jobs in orange park, fl

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I want to receive the latest job alert for managing member in orange park, fl

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