Top 71 Helpdesk support Jobs in Orem Ut

Service Desk Technician - ESD
Utah Valley University —Orem, UT
- $16.47 - $19.37 an hour
- Writing skills
- High school diploma or GED
- University
- Employee assistance program
9d
Senior System Administrator (TTO3)
Que Technology Group —Lehi, UT
- Full-time
- 5 years
- Bachelor of Science
- System design
- Paid holidays
- Disability insurance
Quick Apply
System Administrator (TTO11)
Que Technology Group —Lehi, UT
- Full-time
- 5 years
- System design
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Student Services Representative
Intelvio —Lindon, UT
- From $18 an hour
- Full-time
- High school diploma or GED
- Organizational skills
- In-person
- Paid holidays
- Health insurance
Quick Apply
IT Associate
Smarty —Orem, UT
- $45,000 - $60,000 a year
- Full-time
- Background check
- Research
- Mid-level
- Disability insurance
- Dental insurance
Quick Apply
IT Support Technician
ROCKY MTN UNIVERSITY OF HEALTH —Provo, UT
- $22 - $24 an hour
- Weekends as needed
- Classroom
- Google Workspace
- Computer literacy
- Health savings account
- Paid holidays
Quick Apply
Customer Support Specialist
Carketa Inc. —Lehi, UT
- Full-time
- Computer literacy
- Entry level
Quick Apply
Accounting / Accountant - Client & Customer Support
Caselle —Provo, UT
- Full-time
- Remote
- 1 year
- Communication skills
- Entry level
- Health savings account
- Health insurance
Quick Apply
Payroll / Payroll Client Services/CSR
Caselle —Provo, UT
- Full-time
- Hybrid work
- Accounting
- 1 year
- Communication skills
- Health savings account
- Health insurance
Quick Apply
Desktop Support Engineer (Full-Time)
Axiom Technologies —Springville, UT
- Full-time
- Mid-level
- Windows
- US work authorization
- Health insurance
Contact Center Team Lead
Serenity Mental Health Centers —Provo, UT
- $19 - $25 an hour
- Full-time
- Background check
- No experience needed
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Customer Service - Accounts Receivable / Utility Billing Support
Caselle —Provo, UT
- Full-time
- Hybrid work
- 1 year
- Communication skills
- Entry level
- Health savings account
- Health insurance
Quick Apply
IT Applications Support Analyst
Young Living Essential Oils —Lehi, UT
- Weekends as needed
- Microsoft Outlook
- Research
- Office
Quick Apply
8d
IT Specialist I
Challenger School Foundation —Sandy, UT
- $26 - $30 an hour
- Full-time
- School experience
- Classroom
- Office
Quick Apply
10d
Helpdesk Tech
Cricut —South Jordan, UT
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Windows
- Health insurance
- Dental insurance
Quick Apply
6d
Associate tech support technician (Hybrid Draper, UT)
Progressive Leasing —Draper, UT
- Full-time
- Hybrid work
- Ability to walk for extended periods
- Research
- Office
- Paid parental leave
- Employee stock purchase plan
IT Analyst- Helpdesk
Summit Line Construction, Inc. —Heber City, UT
- Full-time
- Mid-level
- Office
- Windows
- Wellness program
- Paid holidays
Technical Support Specialist
Higginbotham —Lehi, UT
- Computer science
- Microsoft Outlook
- Computer Science
8d
IT Technical Support
GSP Marketing Technologies —Provo, UT
- Full-time
- Research
- Mid-level
- High school diploma or GED
Quick Apply
Data Engineer
Smarty —Orem, UT
- $90,000 - $120,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Disability insurance
- Dental insurance
Quick Apply
14d

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Service Desk Technician - ESD

Utah Valley University -
Orem, UT

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Job Details

$16.47 - $19.37 an hour
9 days ago

Benefits

Employee assistance program

Qualifications

High school diploma or GED

Full Job Description

Position Announcement

At Utah Valley University, you'll play a vital role in supporting the technology needs of students, faculty, staff, and community members while serving as a professional representative of the university. Working the 12:30 pm to 6:00 pm shift, you'll be a key member of the Enterprise Service Desk team, providing first-tier technical support through a variety of service channels. This position offers the opportunity to develop and strengthen customer service, troubleshooting, and IT support skills while helping users resolve issues and access the resources they need to succeed.

In this role, you'll gain hands-on experience with service desk operations, incident and request management, and information security best practices in a collaborative and supportive environment. You'll be responsible for responding to, documenting, escalating, and resolving technical issues while maintaining professionalism and confidentiality. Ideal for someone who enjoys problem-solving and helping others, this position provides meaningful work, valuable technical experience, and the opportunity to make a direct impact on the daily success of the UVU community during a consistent afternoon schedule.

Summary of Responsibilities

First Point of Contact for Troubleshooting and Issue Resolution: Serve as the initial point of contact for students, faculty, staff, and the general public seeking technical assistance or reporting incidents. Provide prompt support and effective resolution through various communication channels, including phone calls, chat, in-person interactions, and user-submitted tickets. Guide future, new, transfer, and continuing students regarding enrollment services, records, financial aid, etc. Troubleshoot, diagnose, and escalate or resolve first-tier technical problems, including hardware, software, network, or application-related issues.
Incident and Service Request Processing: Create and track tickets, providing prompt resolution to issues. Triage incidents and service requests, ensuring they are properly recorded and escalated when necessary. Report critical incidents or complex technical problems in accordance with established procedures and service-level agreements. Ensure that tickets are completed with a high level of customer satisfaction.
Customer Service and Communication: Deliver exceptional customer service, demonstrating strong interpersonal skills and active listening to understand users' concerns, questions, and technical needs. Communicate information clearly and understandably, adapting the communication style to the user's level of understanding. Follow confidentiality procedures, including federal and state laws and regulations, and institutional policies, such as FERPA.
User Training and Education: Provide basic training and guidance to users on the effective use of technology and software applications, as well as self-help resources. Promote information security best practices and ensure adherence to IT policies. Share knowledge and provide step-by-step guidance on institutional processes and procedures.
Other duties as assigned.

Qualifications / Licenses / Certifications

Graduation from a standard senior high school or the equivalent and two years of any combination of computer-related education and/or technical support and customer service experience related to the Summary of Duties.

Knowledge / Skills / Abilities

Knowledge

Knowledge in troubleshooting hardware, software, network, and application-related issues.
Knowledge in ticket management.
Knowledge of security best practices and confidentiality.
Knowledge of higher education processes and procedures.

Skills

Customer service and interpersonal skills.
Skills in active listening and comprehension.
Verbal and written communication skills.
Skills in documentation and record-keeping.
Skills in conflict management and de-escalation techniques.

Abilities

Ability to work both independently and as part of a team.
Ability to multitask and practice time management.
Ability to work well with people of diverse personalities and backgrounds.
Ability to communicate technical concepts to non-technical users.
Ability to remain calm and patient in challenging situations.

EEO Statement:

UVU employment decisions are made on the basis of an applicant’s qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.

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Refine Your Search

helpdesk support jobs in orem ut

Service Desk Technician - ESD

Senior System Administrator (TTO3)

System Administrator (TTO11)

Student Services Representative

IT Associate

IT Support Technician

Customer Support Specialist

Accounting / Accountant - Client & Customer Support

Payroll / Payroll Client Services/CSR

Desktop Support Engineer (Full-Time)

Contact Center Team Lead

Customer Service - Accounts Receivable / Utility Billing Support

IT Applications Support Analyst

IT Specialist I

Helpdesk Tech

Associate tech support technician (Hybrid Draper, UT)

IT Analyst- Helpdesk

Technical Support Specialist

IT Technical Support

Data Engineer

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