Top 24 Remote helpdesk Jobs in Orlando, Fl

Desktop Support Technician I
AmTrust Financial Services, Inc. —Maitland, FL
- $19 - $28 an hour
- Overtime
- Mid-level
- Children
- Travel
- Health insurance
- Dental insurance
Support Specialist, Fandango 1
Versant Media —Orlando, FL
- $24.04 an hour
- Email
- Remote
- Computer Science
- Windows
- Residential
- Health insurance
- Dental insurance
Quick Apply
10d
Help Desk Technician I
Dr. Phillips Center for the Performing Arts —Orlando, FL
- Part-time
- Microsoft Excel
- English
- SharePoint
5d
IT Help Desk Technician
Florida Realtors —Orlando, FL
- $43,680 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Customer Service Agent_Seasonal
Orkin —Orlando, FL
- $16.73 - $18.00 an hour
- Temporary
- Remote
- High school diploma or GED
- 1 year
- Communication skills
- Employee stock purchase plan
- Work from home
Junior System Administrator & Helpdesk Technician
Empire Management Group, Inc. —Kissimmee, FL
- Computer science
- Computer Science
- Office
Quick Apply
8d
IT Support Engineer L1
Brenntag North America LLC —Orlando, FL
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Paid parental leave
- Health insurance
Quick Apply
9d
Integration & IT Support Specialist
Bluedrop USA —Orlando, FL
- From $70,000 a year
- Full-time
- System design
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician
Livetrends Design Group LLC —Apopka, FL
- Full-time
- Computer Science
- Computer literacy
- Writing skills
- Mileage reimbursement
- Health insurance
Quick Apply
Systems Support Specialist (MSP / IT Support)
Jinx IT Inc. —Longwood, FL
- From $15 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Organizational skills
- Paid training
- Professional development assistance
Quick Apply
14d
Customer Service Technician
Kaimetrix —Orlando, FL
- Full-time
- Mid-level
- High school diploma or GED
- In-person
- Commuter assistance
- Health savings account
Quick Apply
Spanish/English Bilingual Tier 2 - remote role
Hire Evolution Consulting —Orlando, FL
- $52,000 - $55,000 a year
- Weekends as needed
- Remote
- Spanish
- Microsoft Outlook
- English
Quick Apply
IT Installation & Deployment Technician
AD Solutions —Orlando, FL
- $24 - $27 an hour
- Overtime
- Azure
- Mid-level
- Office
ERP Specialist I
Universal Engineering Sciences —Orlando, FL
- Full-time
- Hybrid work
- Computer Science
- ERP systems
- Office
Lead Client Services Ops - Majors
PAYLOCITY CORPORATION —Lake Mary, FL
- $59,600 - $85,100 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk Tier 1 - Bilingual
DEX Imaging —Orlando, FL
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Manager Client Services Ops- Enterprise
PAYLOCITY CORPORATION —Lake Mary, FL
- $74,600 - $115,000 a year
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Owner Reservatons Specialist
Westgate Resorts —Ocoee, FL
- $16 - $18 an hour
- Weekends as needed
- Hybrid work
- Background check
- Spanish
- Sales
- Paid training
- Paid holidays
4d
Senior Manager Client Services Ops, Enterprise - East
PAYLOCITY CORPORATION —Lake Mary, FL
- $98,000 - $140,000 a year
- Full-time
- 5 years
- Writing skills
- Office
- Health insurance
- Dental insurance
Quick Apply
System Analyst
InnovaCare Management Services Company, LLC —Orlando, FL
- Full-time
- Computer literacy
- HIPAA
- Mid-level
Quick Apply

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remote helpdesk jobs near orlando, fl

Desktop Support Technician I

AmTrust Financial Services, Inc. -
Maitland, FL

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Job Details

Full-time
$19 - $28 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Opportunities for advancement
Life insurance

Qualifications

Incident management software
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Desktop applications
Desktop administration
CompTIA A+
Ticketing system technical support

Full Job Description

Overview:

AmTrust Financial is currently seeking a talented individual to fill a role as Desktop Support Technician. The Desktop Support Technician will report to the Director, IT End User Services. The Desktop Support Technician is part of the Teir II team responsible for supporting a multitude of IT related issues that range from desktops, laptops, network, telecom, video conferencing, VoIP, mobility and server or infrastructure problems. The position is also a member of a global remote support team working to diagnose, resolve, and respond to IT incidents in a fast-paced environment.

The Desktop Support Technician provides end-user support and installs/maintains personal computer hardware and software utilizing hands-on and remote resolution capabilities to ensure the efficient and successful operations of AmTrust’s corporate business, while following all IT and Security standards and practices. The Desktop Support Technician will work closely with other IT groups, business departments, and external entities.

Responsibilities:

Provide high quality, service focused support, in person, by phone or email with both onsite and remote end users.
Troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required.
Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution.
Follow up with customers to ensure their technology needs are being met and issues are resolved.
Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance.
Provide desktop/laptop break/fix/maintenance support
Provide support to growing mobility platforms (iOS, Android, MacOS and Windows based platforms)
Document incidents, problems and requests in the company ticketing system (ServiceNow).
Ensures detailed work notes are documented with every ServiceNow ticket.
Escalate critical incidents to Management as needed.
Perform regular stock room audits to assist the IT Asset Management team
Day-to-day-operational activities associated with shipping and receiving of IT hardware.
Work independently while simultaneously being a collaborative team member striving for team success.
Follow standard operating procedures around process and documentation.
Minimal travel required.
Keeps current with market trends and demands.
Performs other functionally related duties as assigned.
May be required to work overtime as assigned.

Qualifications:

Required:

Associates degree: proven industry experience will be acceptable in lieu of degree
2-3 years of experience in IT Desktop Support with a focus on end user facing services
A+ Certification highly desirable
Experience with Windows 10
Knowledgeable in Microsoft Office Applications
Working knowledge with Help Desk ticketing systems such as ServiceNow

Preferred:

Hands on experience with Adobe Acrobat, VPN Clients, Cisco Jabber
Troubleshoot and installation of Laptops/PC, printers, and copiers
Experience working with Active Directory
Basic Networking (TCP/IP)
Cisco Phones and Soft Phones
Microsoft MCP (Microsoft Certifications)

The salary range for this role is $19 - $28.00/hour.

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

What We Offer:

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

Apply Now

Refine Your Search

remote helpdesk jobs in orlando, fl

Desktop Support Technician I

Support Specialist, Fandango 1

Help Desk Technician I

IT Help Desk Technician

Customer Service Agent_Seasonal

Junior System Administrator & Helpdesk Technician

IT Support Engineer L1

Integration & IT Support Specialist

IT Support Technician

Systems Support Specialist (MSP / IT Support)

Customer Service Technician

Spanish/English Bilingual Tier 2 - remote role

IT Installation & Deployment Technician

ERP Specialist I

Lead Client Services Ops - Majors

IT Help Desk Tier 1 - Bilingual

Manager Client Services Ops- Enterprise

Owner Reservatons Specialist

Senior Manager Client Services Ops, Enterprise - East

System Analyst

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