Position Summary
The Voter Service Clerk is responsible for the administrative processing of voter information into the voter registration system (Voter Focus) of the Orange County Supervisor of Elections (SOE) and the Florida Voter Registration System (FVRS). This position processes all records related to Florida voters’ data, such as applications, registrations, petitions and Vote-by-Mail requests. In addition to voter information processing, this position is also responsible for providing front line customer support to the general public, officials, candidates, and other public agencies for the Orange County Supervisor of Elections (SOE).
All Voter Service Clerks report to the Voter Services Supervisor and may supervise other staff or temporary workers, if assigned to do so.
Skills And Qualifications
Required:
High school diploma/possession of a GED certificate
Minimum of one year of customer service experience in a position with regular public contact and data entry responsibilities
Ability to enter a high volume of data into the system with accuracy and speed
Knowledge of phone operations and professional phone etiquette and demeanor
Ability to work extended workdays and weekends, with little or no advance notice
Excellent communication skills with ability to exercise patience when addressing customer issues
Strong organizational skills with attention to detail and accuracy
Ability to work independently while following procedures and processes
Valid driver’s license and driving history that meets SOE driving standards – Successful completion of the Orange County Defensive Driving Course
Preferred:
Proficiency with Microsoft Office products including experience with spreadsheets, database queries, word processing, and imaging software, with proven ability to learn new software programs
Knowledge of applicable county, state, and federal laws, rules, and regulations pertaining to election operations
Experience with the Florida Voter Registration Act and management of registration list maintenance programs
Knowledge of Orange County and Municipalities located within
Working knowledge of Voter Focus software
Bilingual in English and Spanish
Position Functions and Duties
Provide excellent customer service to the citizens of Orange County, either by phone, email, or in person.
Assist visitors with voter actions including, but not limited to registration, updates, cancellations, replacement of voter registration cards, early voting and Vote-by-Mail ballots.
Work at SOE-sponsored voter registration drives and at least one municipal election.
Date and time stamp all voter registration applications received from SOE drives, third party voter registration organizations or mandated registration sites.
Perform routine data entry of information accurately, efficiently, and consistent with SOE quality standards.
File mandated site forms; file and box monthly mail.
Using the Florida Voter Registration system and SOE Voter Registration database, conduct queries and enter data into the system to maintain updated voter registrations.
Continually develop and apply knowledge of Florida election laws pertaining to registration records, Vote-by-Mail voting, and petitions.
Assist with special projects as directed by the Voter Services Supervisor.
Perform all other duties as assigned.
Voter Service Clerk 1
Possess general knowledge of FS. Chapter 97 Part 2
Average typing speed of at least 43 wpm
Processing application forms
- In-County Applications
- Out of County Applications
- Federal Post Card Applications (FPCA)
Skillful in Record Correspondence processes
Skillful in Record Undeliverable Mail processes
Secondary Suspense Queue processing
Daily List Maintenance procedures (Rule 1S-2.041)
Index Image processes
Imaging
- Mail Prep
- Scan Document
- Image Importer
- OOC Application Mail out
Basic Petition processing
VBM requests & processing
3rd Party Applications (receive and prepare for pickup)
Record Provisional Ballot Envelopes
Affirmation processing
Eligibility Match Queue processing
Voter Service Clerk 1/Imaging
Primary Function Imaging as described above
Process all functions as described in Voter Service Clerk 1
May supervise temps in imaging area
Working Conditions
The majority of the work is performed indoors in an air-conditioned office seated at a desk facing a computer screen. Occasionally there may be work indoors and outdoors at polling locations, voter registration sites and community venues. Requires frequent contact with business professionals, members of the public, and co-workers.
At peak times during elections cycles, this position will require long periods of standing, walking and some lifting.
This position requires full-time hours Monday through Friday, in addition to frequent extended workdays and weekend work due to community events. During election periods, extended workdays and weekend work are frequent, sometimes with little or no advanced notice.
Special Equipment
Must possess working knowledge of office machines, equipment, and tools including, but not limited to: Multi-line phone system, computer, laptops, tablets, scanner, imaging systems, election tabulators, ePoll tablets, printer, facsimile machine, copier, calculator, and company vehicles.
Physical And Mental Demands
Requirements and Frequency
Occasional Demands
(1-33%)
Reaching
Bending
Lifting and/or Carrying
(20 to 30 lbs.)
Driving
Pushing
Pulling
Pulling
Frequent Demands
(34-66%)
Pulling
Hand-Eye Coordination
Standing
Twisting
Lifting and/or Carrying
(up to 20 lbs.)
Walking
Constant Demands
(67-100%)
Grasping
Reading and Comprehending
Focus for Extending Periods
Sitting
Repetitive Wrist Motion
Mental Alertness
Hearing
Crouching
Visual Acuity
Decision-Making
Oral Communication
DISCLAIMER
This is a general overview of this position. The Orange County Supervisor of Elections reserves the right to change, alter, or void all or any part of this position overview at any time, with or without notice.
AT WILL STATEMENT
Employment at the Orange County Supervisor of Elections Office is "at-will." The employee or employer may terminate it at any time, with or without cause. It is not guaranteed, contracted, or promised for any length of time. No person other than the Orange County Supervisor of Elections has the authority to alter your employment's at-will status or enter into any employment contract with you. The Orange County Supervisor of Elections reserves the right to change, amend, or revoke pay rates, terms and conditions of your employment, and job offers at any time.
Pay: $15.64 - $30.05 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Application Question(s):
- During election periods, are you available to work extended workdays and weekends , sometimes with little or no advanced notice?
- Can you type a minimum of 43 words per minute?
License/Certification:
- Driver License (Required)
Ability to Commute:
- Orlando, FL 32806 (Required)
Work Location: In person
