Manufactured Home Community Manager Needed (San Mateo Area)!
Location: San Mateo, CA
Employment Type: Full-Time
Compensation: $80,000 per year plus free housing (valued at over $36,000)!
Start Date: 2-4 weeks
Title: Community Manager
Reports To: Executive Team / Regional Manager
A Community Manager oversees and directs the day-to-day property management functions for a manufactured home community. Responsibilities include administrative activities, marketing, leasing, and homes sales of new and pre-owned homes, property maintenance, resident relations, property budgeting, and reporting. The employee will perform office or non-manual work directly related to management policies or general business operations of the Company.
Essential Functions:
Operations:
· Track annual renewal of Permit to Operate, Fire Hydrant Testing, and all federal, state, and local permits, licenses, certifications, testing, and/or any other required documentation.
· Negotiate with third-party vendors for products and services.
· Perform daily property inspections and provide notices to residents as required.
· Ensure all spaces are adequately cleaned and maintained up to park standards, and if necessary, correct and follow up on any violations of park rules.
· Arrange for alterations to, or maintenance, upkeep, or reconditioning of facilities as specified in the operating budget, management plan and/or management services agreement and of leased premises as dictated by lessee’s agreement.
· Maintain status of accessory structures, storage units, stairways, cabanas, fencing, and carport supports located on tenant spaces.
· Develop and maintain a bulletin board for the park office or local communal area, to post all licenses, federal, state, and local documents, utility charges, emergency information and other park related information and notices.
· Schedule item pickups for residents.
· Call vendors to order supplies for common areas and office.
· Monthly reports, consisting of sales report, marketing surveys, expense reports, delinquency reports, and reimbursement reports. Management may include additional reports at any time.
· Input rent checks in accounting system and process deposits.
· Ensure approval folders for prospective buyers have all required forms and documentation.
Sales and Marketing:
· Conduct market surveys and sale/rent comparable surveys.
· Maintain up to date “For Sale” list.
· Maintain up to date leads in company CRM software “Elements” or equivalent.
· Maintain relationships with brokers that bring new homes into the Park.
· Request closing packages and conduct closings of home sales and work in conjunction with in-house salesperson if applicable.
· Sign leases with new homeowners.
· Inform management of all new homes for sale in park and update on status.
· Develop and complete leases and upload into necessary software.
· Perform title searches.
Client and Tenant Services
· Daily calls with residents and solve issues as needed when they arise.
· Ensure customers/residents receive a high level of service.
· Meet occasionally with the Social Club members to go over events for residents, if applicable.
· Attend Social Club meetings and participate, if applicable.
· Write or contribute to monthly Manager Newsletters, if applicable.
· Write up notices and friendly reminders to tenants.
Financial
· Manage rent collection processes, including depositing income from workplace and filing to collect on delinquent debts.
· Work with Asset Manager on resident rent increase notices.
· Deposit rents using Rent Manager software and hardware.
· Sent tenant statements and monitor rent rolls/delinquency through property management and accounting software.
· Follow up on delinquencies by calling residents who have not paid.
· Perform title searches and write up proper federal, state, and/or local notices for non-payment of rent, NSFs, or other payment related notices.
· Read utility meters and/or coordinate with meter reading companies, if applicable.
· Coordinate with executive team in regard to capital expenditure improvements and follow up with vendors.
· Perform month end financial reports such as expense summaries, traffic reports, sales reports, etc. Management may include additional reports at any time.
· Submit payroll on a timely manner and set schedule for facility personnel.
· Work hand in hand with Company attorney for evictions for nonpayment and rule violations.
· Coordinate with Asset Manager in preparing annual operating budgets.
· Code invoices in Company accounts payable system (AVID).
· Approve and submit invoices to AVID.
Management
· The employee must be able to exercise discretion and independent judgement customarily and regularly.
· The employee must regularly and directly assist the Asset Manager and company in a bona fide executive or administrative capacity.
· Oversee and manage onsite maintenance personnel.
· Monitor and maintain community assets and equipment on a continuous basis.
· Create goals and objectives for maintenance personnel.
· Ensure all maintenance personnel are acting in accordance with safety protocol and OSHA.
· Check accuracy of onsite personnel timecards and submit to Asset Manager in a timely manner.
· Maintain constructive relationships with local police, fire, and other emergency responders.
· Perform lot inspections, and if necessary, send friendly reminders to maintain property.
· Enforce property rules and regulations.
· Conduct monthly staff safety meetings, if applicable.
· Maintain logs of tenant storage agreements, gate cards, common area access and keys, uniform logs, and any other logs necessary for smooth operation of property.
·
Qualifications
· Minimum 5 years of experience managing a manufactured housing or RV park (multi-site experience preferred)
· Strong operational, financial, and leadership skills
· Excellent communication and problem-solving abilities
· Proficient in property management software (Rent Manager, Yardi, AppFolio, or similar)
· Ability to live on-site and respond to resident or maintenance needs promptly
· Valid driver’s license and reliable transportation
Minimum Requirements for Employment
· Previous mobile home community experience including two years of supervisory experience.
· One year of experience in a supervisory role related to property operations and management.
· Sales and leasing experience preferred.
· General knowledge of maintenance.
· Solid negotiation skills.
· Working knowledge of basic accounting principles.
· Excellent verbal and written communication skills.
· Excellent organizational skills.
· Demonstrated leadership abilities.
· Thorough knowledge of federal, state, and local laws and ordinances pertaining to fair housing and employment.
· Ability to use computers including the internet and Microsoft Office Suite.
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.
Pay: $80,000.00 - $116,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Manufactured Housing Property Management: 5 years (Required)
Work Location: In person
