Top 2275 Shift manager Jobs in Paxton Ma

Customer Service Manager
E-ZPass MA/TransCore —Auburn, MA
- $70,000 - $90,000 a year
- Full-time
- Spanish
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4d
Scheduling Supervisor
Aveanna Healthcare —Worcester, MA
- $50,000 - $55,000 a year
- 8 hour shift
- Sales
- Mid-level
- Bachelor's degree
- Mileage reimbursement
- Opportunities for advancement
Quick Apply
10d
Shift Manager
McDonald’s —Worcester, MA
- Mid-level
- High school diploma or GED
- Quick service & fast food restaurant
- Health insurance
- 401(k)
Clinical Supervisor, Gardner
Clinical & Support Options Inc —Gardner, MA
- $70,000 - $77,000 a year
- Full-time
- Bilingual
- LMFT
- Mid-level
- Health insurance
- Dental insurance
Family Support Services Supervisor, Gardner
Clinical & Support Options Inc —Gardner, MA
- $70,000 - $77,000 a year
- Weekends as needed
- Bilingual
- LMFT
- Management
- Health insurance
- Dental insurance
Overnight ESP Clinical Supervisor, Gardner
Clinical & Support Options Inc —Gardner, MA
- $62,000 - $75,000 a year
- Overnight shift
- Bilingual
- LMFT
- Licensed Clinical Social Worker
- Health insurance
- Dental insurance
Canvass Supervisor- Leadership Role
DaBella —Westborough, MA
- $23.50 an hour
- Full-time
- Background check
- Clean driving record
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
11d
R&D Manager – Insulin Pump
Dyme Medical —Marlborough, MA
- $140,000 - $160,000 a year
- Full-time
- Bachelor's degree
- In-person
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Project Manager -Exhibits and Trade Show
Access TCA —Whitinsville, MA
- $60,000 - $80,000 a year
- Extended hours
- CAD
- 5 years
- Team management
Licensed Clinical Supervisor | CSA Worcester
Gandara Mental Health Center, Inc. —Worcester, MA
- $77,000 - $85,000 a year
- Bilingual
- LMFT
- Management
- Mileage reimbursement
- Paid holidays
Quick Apply
Fish Market Manager
West Boylston Seafood —West Boylston, MA
- $22 - $25 an hour
- Full-time
- Customer service
- Merchandising
- Mid-level
- Health insurance
- Paid time off
Quick Apply
RN Unit Manager
Confidential —Leominster, MA
- $45 - $53 an hour
- Weekends as needed
- Nursing
- Skilled nursing facility
- Patient monitoring
- Health insurance
- Dental insurance
Quick Apply
11d
Maintenance Manager
Highline Warren —Leominster, MA
- $100,000 - $120,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
HVAC Crew Manager
Modern Energy —Worcester, MA
- From $35 an hour
- Full-time
- Clean driving record
- 3 years
- Ability to lift 50 pounds
- Fuel card
- Paid holidays
Quick Apply
5d
Shift Supervisor
GSC Technologies —Leominster, MA
- $22 - $38 an hour
- Full-time
- Spanish
- Ability to walk for extended periods
- 5 years
Quick Apply
Licensed Practical Nurse (LPN) 3pm Clinical Manager
Westborough HealthCare —Westborough, MA
- Full-time
- CPR Certification
- Nursing
- Mid-level
- Paid holidays
- Health insurance
Property Manager- Cirrus
The Inland Real Estate Group of Companies —Ashland, MA
- $85,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid parental leave
- Paid holidays
Quick Apply
School Business Manager - 4 Days per Week
Venerini Academy —Worcester, MA
- $45,000 - $48,000 a year
- Full-time
- School experience
- Mid-level
- Finance
- Health insurance
- Dental insurance
Quick Apply
1d
RN weekend supervisor Earn $4.00 extra per hour for committing to every weekend. with sign on bonus
Wachusett Rehabilitation and Nursing Center —Gardner, MA
- Part-time
- RN License
- Rehabilitation center
- LPN
- Health insurance
- Dental insurance
Quick Apply
Dental Practice Manager
Confidential —Hudson, MA
- $25 - $32 an hour
- Full-time
- Dental office
- Medical office experience
- HIPAA
- Health savings account
- Health insurance
Quick Apply

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Customer Service Manager

E-ZPass MA/TransCore -
Auburn, MA

Quick Apply

Job Details

Full-time
$70,000 - $90,000 a year
4 days ago

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

Customer communication
Team supervision
Managing teams in a customer support role
Employee relationship building
SQL
Supervising experience
Data management
Productivity software
Query management
Associate's degree

Full Job Description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service Manager to join our team in Auburn, Massachusetts.

Summary: Under the direction of the CSC Program Manager, the Customer Service Manager is primarily responsible for the overall operations and performance of the Customer Care Department, the Walk-in Centers (WIC), as well as Facility Management. The Manager coordinates processing and reporting activities with the Customer Care Supervisors to ensure that policy and procedure integrity is maintained and also manages all activities of Customer Care Operations, maintaining optimum service levels for E-ZPass MA and PAY BY PLATE MA (PBP) accounts. Per the accepted contract pricing (Appendix M1B of the MassDOT AET CSC Agreement), the Customer Service Manager is responsible for maintaining the expected profit margins at each WIC location individually.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Maintain a full understanding of all E-ZPass MA and PBP programs and is well-versed in all Customer Care Representative, Team Lead and Supervisor tasks
Participates in bi-weekly Project Manager and software development calls to ensure all Customer Care issues are addressed, corrected, tested and implemented timely
Support MassDOT’s Director of Statewide tolling for key high-level requests from operations including legal hearings, subpoena’s and detailed customer account history
Develop agenda and present all relevant Customer Care issues to discuss with MassDOT Management team for the Monthly Status Meetings
Understands the business rules of all E-ZPass MA and PBP programs as they apply to account establishment, account maintenance and transponder inventory tasks
In conjunction with the Customer Care Supervisor’s, oversees 6 WIC locations and continually monitor and assess service levels including the number of walk-ins, wait times and customer feedback
Coordinate daily activities that ensure Customer Care operations and its staff provide excellent customer service, supervises and supports all established policies and procedures and keeps TransCore management and MassDOT appraised of the status of Customer Care Center operations
Responsible for understanding, monitoring and meeting daily, weekly, monthly performance metrics and standards applicable to the Customer Care Department (#3-5, #43-45, #1-2 and #6-11 in conjunction with the Account and Finance Manager, #37-38 and #66 in conjunction with the Customer Communications Manager and Accounting and Finance Manager); informing the CSC Program Manager when issues arise that impact metrics
Serving as customer service role model, ensure all Customer Care representatives are courteous, professional and attuned to customer needs
Establish and monitor statistical performance reporting criteria, enforce policies and procedures to ensure all staff meet or exceed expected customer service and performance levels
Correct and address any QA findings, develop preventive measures, support training and cross training processes and continue to mentor new and existing staff to ensure overall quality of delivered services
Work with the QC/QA department to implement efficiencies by evaluating processes for improvements where possible
Periodically travel to WIC’s to maintain effective relationships and communication with team members
Act as safety Manager for all locations (including WIC’s) and building security, first contact for alarms and access granted and revoked as needed for all staff
Must remain professional under every circumstance with customers/non-customers

Required Skills:

5 plus years Supervisory experience with hands-on customer service experience
Proven ability to navigate and elaborate integrity system data activity
Advance skills in Microsoft Office products and proficient in running SQL scripts
Must be a team player, self-motivated and success oriented for the entire CSC Program
Bilingual in Spanish a plus

Education:

Minimum of an Associates degree required
Bachelor’s degree preferred

TransCore is an Equal Opportunity Employer – EEO/AA/M/F/Vet/Disability

Pay: $70,000.00 - $90,000.00 per year

Benefits:

Dental insurance
Health insurance
Vision insurance

Application Question(s):

What is your desired salary?

Ability to Commute:

Auburn, MA 01501 (Required)

Work Location: In person

Quick Apply

Refine Your Search

shift manager jobs in paxton ma

Customer Service Manager

Scheduling Supervisor

Shift Manager

Clinical Supervisor, Gardner

Family Support Services Supervisor, Gardner

Overnight ESP Clinical Supervisor, Gardner

Canvass Supervisor- Leadership Role

R&D Manager – Insulin Pump

Project Manager -Exhibits and Trade Show

Licensed Clinical Supervisor | CSA Worcester

Fish Market Manager

RN Unit Manager

Maintenance Manager

HVAC Crew Manager

Shift Supervisor

Licensed Practical Nurse (LPN) 3pm Clinical Manager

Property Manager- Cirrus

School Business Manager - 4 Days per Week

RN weekend supervisor Earn $4.00 extra per hour for committing to every weekend. with sign on bonus

Dental Practice Manager

I want to receive the latest job alert for shift manager in paxton ma

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